Alexandria Hyundai - Service Center

Horrible service department I detailed extensively in my google review. Never would have bought a Hyundai knowing I had to deal with this place google review. Never would have bought a Hyundai knowing I had to deal with this place More

I brought my car in for maintenance 2 weeks ago. I waited for the car. When I got in the car it was running. I stopped to get gas on my way home and turned off the car. I tried to turn the car on a I waited for the car. When I got in the car it was running. I stopped to get gas on my way home and turned off the car. I tried to turn the car on after pumping the gas only to see No Key Detected on my dashboard. They had not returned my key. I sat in the heat until someone came and returned my key. On the way home and for the next week, I felt like the car was driving roughly. Last Friday the check engine light came on. I could not reach Alexandria Hyundai’s service department. They do not answer the phone, they do not return calls and they do not respond to texts. This has been an ongoing problem for years. And yes, I have brought it up to management. Nothing changes. I gave up and brought the car to the Liberty Station by my house to see why the light was on. There was a problem with the fuel rail pressure sensor. They told me not to drive the car other than to take it to the dealer on Monday. Before I left the station, I called Alexandria Hyundai’s service department once again. And again, no luck getting through. So, I figured who at Hyundai would answer the phone? The sales department. Sad that I had to do this, but I called them and told them what was going on. They had someone from service call me back. I explained what was going on and that I only had one car and currently could not drive it so I needed to get it repaired. The person I talk to said no problem she could get me in in two weeks. Really??? Are we a little tone deaf here? So I told her that I was the person who got stranded at a gas station because they did not return my keys to me. She transferred me to Diamond, the service advisor who helped me the day on the day I got stranded. He assured me that if I brought my car in on Monday, he would have it back to me by Monday afternoon. I brought my car in on Monday morning and Diamond was not there so I got to deal with Troy Dodd. He was incredibly unresponsive when I dealt with him in the past, but I really didn’t have a choice. He told me he would try to get the car back to me by the end of the day but would call me and let me know. Of course, I never heard from him although I called four times, texted him and left phone two phone messages. Here it is 7:39 PM so I’m assuming my car is not ready. What’s worse, the problem was caused by something they did when I brought my car in two weeks ago. I have incurred over $100 in expenses for a rental car. I have no idea how to get in touch with these people tomorrow to see if my car is actually ready. This was my second Hyundai that I bought from Alexandria Hyundai and it will definitely be my last. I would not go to their service department except for the fact that the other Hyundai dealer I could use is very far from my house. Although I like both of my Hyundais, I’m not buying another one. Until my car is out of warranty, it does not make sense for me to go anywhere, but to the dealers to get it fixed. This would be an ongoing problem if I bought another Hyundai. I would be remiss if I did not mention the employees who are very service oriented. Joe and the two ladies who work at the admin desk. They went out of their way to help me with the things they could. More

The service at this location is the worst I have yet to experience and working to call and try getting ahold of our representative is almost a part time job at this point while we get passed off from repre experience and working to call and try getting ahold of our representative is almost a part time job at this point while we get passed off from representative to representative who refuse to give us updates. DO NOT select Yessenia as your representative unless you want to wait 6+ months for your car to be fixed. If there was another location close by I would highly recommend you look anywhere else but here for service on your car. I’m writing this review on 15 November, let me walk you through the time line this dealership had put us through. 06 August - Car breaks down and we call Hyundai for service. They say they have no appointments until Late September. We make the appointment and wait. 25 September - Ahead of our appointment we call to confirm that they are tracking the appointment and they confirm. 28 September - Car is towed to Hyundai and upon arrival they try to refuse the car saying they don’t have the appointment. We show proof of the appointment saying they will park it on the street then move it. 01 October - Drive by and car isn’t moved 10 October - Finally an update after calling every day that the oil leaked out and it will be under warranty and they will keep us updated on progress 11 October -15 November - Continuous calls to Hyundai to check for status but every day they pass us off to the next representative saying they’ll take a message and get back to us. Oh and the car is still on the street. To recap, it has been over TWO MONTHS since we first contacted Hyundai for a service UNDER WARRANTY and we still have no source of confirmation or routine communication with this dealership. Our plight to get our car repaired still continues, but save yourself the headache and get your repairs done literally anywhere else. More

Good service as usual, kudos to Troy Dodd not only for an outstanding customer service but also for providing good value for my money. He always takes the time to explain in detail what needs to be done and outstanding customer service but also for providing good value for my money. He always takes the time to explain in detail what needs to be done and also provides advise on other type of service my car will need in the near future. More

My visit to have my automobile service was comforting. I have returned to this dealership for service because of the Service Advisor and the staff working with him. They have always been cordial and profi I have returned to this dealership for service because of the Service Advisor and the staff working with him. They have always been cordial and proficient. If there was a higher rating for the effort delivered to service my car, I would list this service group as high as the scale/rating would allow. More

I have been leasing my Hyundai since July 2020. The availability of service dates (at least when booking online) has become progressively limited (i.e., earliest available appointments tend to be o The availability of service dates (at least when booking online) has become progressively limited (i.e., earliest available appointments tend to be over one week away and up to three). For my most recent service visit, I left my vehicle with the dealer the night before a scheduled morning appointment. At about 5pm, one of the service managers called to tell me they would need to keep the vehicle overnight because a technician needed to drive it to try to diagnose the problem. In other words, nothing had been done. Communications with the service staff are difficult because they do not seem to listen carefully to their customers. Ultimately, I retrieved my vehicle and opted to bring it to a private mechanic, which I have had to do before. The lag time/availability of service appointments is disappointing and I should not have to visit a private mechanic for that reason! More

I would give them zero stars if possible. I’m not sure how you mess up an oil change but they did. Got home, oil leaked everywhere, and now my car won’t start. They offered no solutions other I’m not sure how you mess up an oil change but they did. Got home, oil leaked everywhere, and now my car won’t start. They offered no solutions other than calling me back after the weekend. Now I am careless for the weekend. Avoid this place at all costs. More

My experience at the service center was on point! Even though they were quite busy they made sure I was satisfied with the service. Even though they were quite busy they made sure I was satisfied with the service. More

I bought my car last year. The first salesman I had was EXTREMELY pushy so I left. I was able to get another salesman when I returned and he was better, though somewhat unengaged. Servicing my car has not EXTREMELY pushy so I left. I was able to get another salesman when I returned and he was better, though somewhat unengaged. Servicing my car has not been easy. I make an appointment, yet it takes 5 hours to do an oil change. THEN, when I need another oil change, they tell me they can't see me for THREE WEEKS! They seriously need to step up their game..... More