About Us
Copyright 2018 DR Media Holdings, LLC
Search
Back
Write a review

Alfano Motorcars

1.0

5 Lifetime Reviews

1423 Calle Joaquin, San Luis Obispo, California 93405 Directions
Sales: (866) 875-6375

Is this your dealership?

...and take advantage of all we have to offer with our Certified Dealership Program.

5 Reviews of Alfano Motorcars

Sort by Write a review
April 11, 2017

"Lies deceit criminal behavior"

- Never again at alfano

I took my ML350 in for ABS ESP lights on they said wheel sensor, bearing and tranny service would be $2,000.00 way high so I said throw in a $250.00 full detail and I'll do it they said yes I dropped the car off they said they broke the "flange gasket" Friday part would not be here until Monday I went down and asked the mechanic where the broken flange gasket was he said "its in the rotor there I heard it break"I asked is it customary to order a part without seeing it is broke? He said talk to management I did Peter came out and said to mechanic "could it be in there Somewhere? Pointing at the bearing. Peter is not a mechanic his job is to manage service techs time and damage control in which he is amazing at. He mastered the art of to never confirm nor deny the facts of the mater. He finally admitted they lied to me and just forgot to order a part. Why not just say that? why admit to breaking something when they just forgot to order something so the lie was even deeper and I will never know why it really was. They fixed it I went to pick it up there was dog hair everywhere they wiped it down with a dirty rag only where he could reach it cob webs where he did not. Car was dirty and Peter said "it is cleaner than when it got here" wow my friend could not believe he said that. He had accidentally sprayed bleach on the wall in cargo area and left the stains there. I said this is unacceptable and Peter sent it back through detail for another entire day and he had shaved the carpet fiber where the stain was leaving a gouge where the stain was oh yea! That's better??? Left the stain up where the material was, black scuff marks from shoes or?? He drove the sharp tip of the vacuume into the carpet and material so hard it scuffed up and tore material. After seeing this I knew they would do nothing about it Alfano avoids all contact with customers he knows are upset. He doesn't care about you if you are not buying a $150,000.00 car because he knows you don't have a lawyer on staff that will rival his own. He posted on a reply to a negative google review that $60,000.00 max loan was substandard credit??. It was a lie as he never signs a contract without a bank loan secured son the guy clearly was approved for the 150K. When I drove it home I turned on the heater and the cab filled with cleaning agent smell like a chemical weapon burning my nose throats and lungs I coughed most the night. And the next day. They are criminal in what they did an asthmatic would have died. Don't expect Charley Alfano jr to make anything right if you are not buying the $150K car. They sold my niece a BMW and an extended warrant tee for $3,000.00 when she brought it in for warrantee fix they made her wait in waiting room hungry frustrated baby in hand 2 hours later they said they don't work on BMW??? They lie more than any dealership I've dealt with and don't care. Never ever again will I do business with them. I will never buy another Mercedes because I don't want to drive for 2 hours for services. Good luck and god bless.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Peter
January 12, 2016

"First Class Customer Service!"

- Ellen

First class service from start to finish! We had major car trouble while vacationing on the central coast and Alfano Motorcars proved to be amazing. Great communication and excellent customer service. We seriously didn't feel like we missed any vacation time! Chris, in service, did everything from arrange for a driver to take us into SLO for the afternoon (driver suggested a great creek side restaurant for lunch), Chris texted us when the diagnosis was complete and arranged for a rental car so we could continue on with our vacation. He kept us informed of parts ordered, and the car was finished when promised. Car runs perfect. Thank you Alfano Motorcars!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Chris, service. James, Mechanic
September 17, 2015

"Top Notch Service"

- Ms. Picky

Great service visit. Staff was friendly, the waiting area was clean and comfortable and the car was returned ahead of schedule. I will definitely be back.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Don't recall.
December 29, 2014

"Happy, Helpful Salesman"

- Jill805

I have been working with Tim DeLavallade at Alfano for the past couple months. He has been searching for my used car & has called me several times when he has a prospect for me. Although I did not end up purchasing my Mercedes from Alfano, I really appreciate the friendly customer service & attention I received from this particular salesman. I really appreciate all of your hard work Tim!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Tim DeLavallade
July 09, 2014

"Angry Customer"

- suzirowe

Well, Alfano you have done it again. What is the old saying? Screw me once...Shame on you. Screw me twice...Shame on me. I should have known better. Exact same thing...twice in a row. The first time I swore I would never purchase another vehicle from you or visit your service department again. And, yet when I took my Mercedes in for service, I ended up buying another car from you. Two wrongs, here. Got the new one home only to find that there were two brake lights out. (That was the first night I owned the vehicle.) The following morning I went out to take my son to school and the battery was dead. Called my sales rep. Steve, who told me to call AAA. As we had the hood open to jump start the battery, we noticed a loud chirping sound. Once again, I called Steve who told me they would take a look at it the following day when I brought the vehicle in to have two new tires installed as you tried to sell me a car with mis-matched tires. For these I had to argue with your sales department. As I am driving to school I noticed that the vehicle seemed to be shifting hard from 1st to 2nd gear and from 2nd to 3rd. I will add that to my list. That afternoon when I picked up my son from school, I pulled into a parking space and noticed a clunking noise as I turned the wheel. Ok, add that to the list tomorrow. Now, remember that the only times I have driven this vehicle was home from Alfano after I purchased it, that morning to take my son to school and then to pick him up from school. So, I continue on with my afternoon errands and realize that every time I step on the brake I hear a noise. Add that to my list. The following morning I arrive at Alfano. Chris is there to meet me. I tell him about all the things on my list and he tells me that he will have to check with the sales dept. about who is going to pay to have these things looked into and that they only have time to fix the brake lights and install the tires. After waiting over three hours for these things to be done, it is determined that it is not just the brake lights that are out, the brake harness needs to be replaced. I have now had this car for two days. He sets up an appointment for me to bring the car back in for service. I asked him if he had checked with the sales dept about the other issues and he said that they had not gotten back to him. The day before I am scheduled to bring the vehicle in, I call Steve and explain the situation. He tells me that he will check with the service dept. Never heard back from him. So, the next day I take the car back up for service. Start to go over my list, Chris starts to log in my issues and then tells me again that someone is going to have to pay to look into all of them and that he will check with the sales dept. Now, forgive me here if I am wrong but don't all of these people work for you? The same company? To make a long story short. They did replace the brake harness. They did replace the brake lights with the wrong bulbs so I am now driving around town with mis-matched brake lights. And, they did hear the chirping sound and told me that it was a normal noise and that it does not effect the vehicle's performance so they were not going to do anything about it. So now I am driving around town with an embarrassing chirping noise. And, believe me when ever anyone asks me about this I tell them the whole story. They told me that they could not hear the clunking noise when turning but funny I still hear it. They did not even check the noise when braking nor did they check the hard transmission shift because no one would pay for them to look into it and to quote Steve, “The service technicians don't work for free and somebody has to pay for their services. He even gave me the option of running it through my extended warranty that I purchase just the week before when I bought the vehicle from you. But that would cost me $100.00 for the deductible. Might I remind you that I had not even owned this vehicle for a week yet. Now, I own my own business and if my employees treated my customers the way your employees treat yours, I don't think I would be in business very long. It is no wonder all the reviews of your company online are so bad. I have purchased 5 vehicles from Kimball over the years and was always treated in a professional manner. Thus far I have purchase two from you. And, that was two too many. Too bad you are the only Mercedes dealership around.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Steve, Chris
1
1 - 5 of 5 results