Well, Alfano you have done it again. What is the old saying? Screw me once...Shame on you. Screw me twice...Shame on me. I should have known better. Exact same thing...twice in a row. The first time I swore I would never purchase another vehicle from you or visit your service department again. And, yet when I took my Mercedes in for service, I ended up buying another car from you. Two wrongs, here. Got the new one home only to find that there were two brake lights out. (That was the first night I owned the vehicle.) The following morning I went out to take my son to school and the battery was dead. Called my sales rep. Steve, who told me to call AAA. As we had the hood open to jump start the battery, we noticed a loud chirping sound. Once again, I called Steve who told me they would take a look at it the following day when I brought the vehicle in to have two new tires installed as you tried to sell me a car with mis-matched tires. For these I had to argue with your sales department. As I am driving to school I noticed that the vehicle seemed to be shifting hard from 1st to 2nd gear and from 2nd to 3rd. I will add that to my list. That afternoon when I picked up my son from school, I pulled into a parking space and noticed a clunking noise as I turned the wheel. Ok, add that to the list tomorrow. Now, remember that the only times I have driven this vehicle was home from Alfano after I purchased it, that morning to take my son to school and then to pick him up from school. So, I continue on with my afternoon errands and realize that every time I step on the brake I hear a noise. Add that to my list. The following morning I arrive at Alfano. Chris is there to meet me. I tell him about all the things on my list and he tells me that he will have to check with the sales dept. about who is going to pay to have these things looked into and that they only have time to fix the brake lights and install the tires. After waiting over three hours for these things to be done, it is determined that it is not just the brake lights that are out, the brake harness needs to be replaced. I have now had this car for two days. He sets up an appointment for me to bring the car back in for service. I asked him if he had checked with the sales dept about the other issues and he said that they had not gotten back to him. The day before I am scheduled to bring the vehicle in, I call Steve and explain the situation. He tells me that he will check with the service dept. Never heard back from him. So, the next day I take the car back up for service. Start to go over my list, Chris starts to log in my issues and then tells me again that someone is going to have to pay to look into all of them and that he will check with the sales dept. Now, forgive me here if I am wrong but don't all of these people work for you? The same company? To make a long story short. They did replace the brake harness. They did replace the brake lights with the wrong bulbs so I am now driving around town with mis-matched brake lights. And, they did hear the chirping sound and told me that it was a normal noise and that it does not effect the vehicle's performance so they were not going to do anything about it. So now I am driving around town with an embarrassing chirping noise. And, believe me when ever anyone asks me about this I tell them the whole story. They told me that they could not hear the clunking noise when turning but funny I still hear it. They did not even check the noise when braking nor did they check the hard transmission shift because no one would pay for them to look into it and to quote Steve, “The service technicians don't work for free and somebody has to pay for their services. He even gave me the option of running it through my extended warranty that I purchase just the week before when I bought the vehicle from you. But that would cost me $100.00 for the deductible. Might I remind you that I had not even owned this vehicle for a week yet. Now, I own my own business and if my employees treated my customers the way your employees treat yours, I don't think I would be in business very long. It is no wonder all the reviews of your company online are so bad. I have purchased 5 vehicles from Kimball over the years and was always treated in a professional manner. Thus far I have purchase two from you. And, that was two too many. Too bad you are the only Mercedes dealership around.