I wanted to trade in my 2013 F150 Super Cab with 31000 miles. They appraised it and offered me $17,500. I said that was to low we went back and forth for a while finally we settled on $20,000. I picked out the vehicle I wanted and finally we agreed on a price so the next day I cleaned out my truck. drove up to the dealership and told them I was ready to sign all of the paper work. The salesman says well we are only going to give you $18000 for your F150 I said yesterday you said 20000 he said well it's 18 now I was shocked. So I looked up the value of my truck on kbb and it was 20650. I showed him and he said they didn't use kbb.. they used nada. I was like ok your not going to honor your word from yesterday. He said it's 18000 that's all it's worth. So I decide to look at nada and to my surprise avg. trade 20275, rough18650, clean trade 21600 so I asked him what would my trade be considered he said average to clean so I showed him my phone and said well that would make it worth around 21000 according to you. then he said they also looked at what they are going for at auction and some other web page. I asked him well are they putting in all of the options like the spay-in bed liner running boards and so on. He said I would think one has been doing it for 25 yrs. the other for 30yrs. he goes toget a copy of the report they are looking at and the finance manager comes out and said it's 18000. They would not or could not show me a report. I'm pretty sure they were lying and trying to rip me off. I like my ford truck but if I were you PLEASE GO TO LONGVIEW OR TYLER NOT TO THESE CROOKS.