All Star Ford Kilgore

High pressure sales .. Bait and switch advertising.. extreme pressure sales... they dont really care whether the purchase is a good one for you.. sad to say.. Ive traded Bait and switch advertising.. extreme pressure sales... they dont really care whether the purchase is a good one for you.. sad to say.. Ive traded there in the past but no more.. More

Doesn't keep their word!! Had a great experience with this company when I purchased my 2010 Ford Flex with them in January 2010. Went straight back to them when I wanted to buy Had a great experience with this company when I purchased my 2010 Ford Flex with them in January 2010. Went straight back to them when I wanted to buy my 2014 Flex. They had worked out a deal that I had agreed to then got down to me making an appointment to go sign the papers and was told the price had gone up over $2,000!! And that was that. No good explanation. Conversation was over. Called Rockwall Ford and not only did they stand behind their word, they sold it to me for $500 less than All Star Ford had first agreed to with me to begin with AND had the car in place and ready for me to pick up last Friday morning!! Won't deal with them ever again. Business's should stand behind their word!!! More

My ford mustang would have water coming out of my dash and 3 times i would go to this dealer Kilgore Ford amd thy can never find where the water was coming from. when a mod got shorted out on the right s and 3 times i would go to this dealer Kilgore Ford amd thy can never find where the water was coming from. when a mod got shorted out on the right side of the car when the water got to it. i got my car up there and thy installed a new one and now i got a clicking sound under the dash. i told them it was not there before and was told it was and i was lieing. so in front of them i installed the old mod and there sound was not there. thy was not happy. leave the car for a week and get it back and was told there is some wiring under the hood and would cost 2000 for the wiring plus laber. i sayed no and got my car with the clicking sound and thy would not let me have the mod i paid for. i did find where the water was coming from . the dran plug under the hood was full and can not drain. thy never looked and water would run in to the car. My car mod shorted out again from the rain that cam in and when back up there to them and then it got nasty, thy first told me thy was a core charge for the mod and after i showed then there was not. Opps we can not find it. and then told me THY have proof my windows was down. . the floor was wet.... Daaa.. Well short of the long. THe Owner of the dealer called and told me to come get my car. thy will not fix it i showed them thy rip me off and did not even try to find the water coming in TOTAL RIP OFF> stay away Very Nasty Service Manager and Owner Update. I was Called from the Owner after i got a Call from Ford Corp Office about all this. He Told me in short terms on the Phone ( Very Nasty) to get my beeping Car off his lot now! That thy will not work on it and i asked him to show me something and he reply was. I am not . going to show you a beeping thing. get you car off my lot now! I called Ford Corp again to let them know just how bad and nasty the owner and service manger is. i will be going to the BBB over this and sending letters to the Ford ceo. i only hope thy will replace the dealer or fix them where thy can not rip someone off like thy did to me. Run away if you see them. More

The sales person (Nick Sweet) was a pleasure to work with. Took the dealership 2.5 hours to get the car detailed after the sale. The car had a noise develope in the transmission with in two weeks. Sound with. Took the dealership 2.5 hours to get the car detailed after the sale. The car had a noise develope in the transmission with in two weeks. Sounded like the imput bearing was shot. We took it back to get this certified used car with extra warranty repaired. Ford did not give them a new transmission just the parts to patch this one. Kilgore ford had this car for almost a month trying to get this tranmission quiet instead of getting a new one. This was a v6 car for my wife no hot rodding ever and yet the five speed was junk. We get the car back finally and the tranmission is quieter yet is not right. We tried to go out of town in this car and almost everytime on a long hill the engine would xxxx off before we got to the top of the hill. Twice now our vacation plans were ended due to this Ford Certified used car. AFter paying to get it towed home the last time and then towed to the dealership for the last time just a warning a Ford Certified used car can ruin your credit and damm near get you run over when it dies on the expressway. Ford doesn't care they just keep hounding me for not wanting to pay for a car who has almost asmany miles on a wrecker than we drove it. More