All Star Ford

Awesome Sales Staff I always get my oil changes there. I went in for an oil change yesterday, August 18th, and even though I had an appointment, it was a 2 plus hour wa I always get my oil changes there. I went in for an oil change yesterday, August 18th, and even though I had an appointment, it was a 2 plus hour wait. So I wandered around looking at new cars. Got approached by a sales person and was straight up about my financial situation, down payment, etc. I ended up leaving with a brand new Escape. Our sales person, Moh Ibrahimi, never gave up. For a while, it didn't seem like it was going to work. My husband and I even went back to the service side to talk about doing some other stuff to the car, and Moh found us. Him and his manager made it happen and we couldn't be more pleased. With my husband having a bad back from previous accidents, it's so much easier for him to get in and out of the car now. I didn't buy my first Ford from them, but I'm glad I got this one. We got a great deal and Moh went above and beyond. Yes, I get it, sales people get commissions, but he still helped us regardless and for that, I'm grateful. More

Awesome Service I had such a great experience. I love my new Ford Escape 2018 Buying a new car can be very stressful. It was so easy no stress at all. Danny was hel I had such a great experience. I love my new Ford Escape 2018 Buying a new car can be very stressful. It was so easy no stress at all. Danny was helpful and encouraging. More

Bad Service Department I took my 07' F-150 in for an AC problem back in May of 2016. They said it was a leaking schrader valve.Kept it for 3 weeks. Paid $312 to have it repl I took my 07' F-150 in for an AC problem back in May of 2016. They said it was a leaking schrader valve.Kept it for 3 weeks. Paid $312 to have it replaced. 2 years later the same problem occurs, supposedly under warranty. They tell me that they found no history of it being done. After going ballistic on the service manager Chris they fixed it for a "discounted rate"after again keeping it for 3 weeks. 2 months later, no Freon in the lines, again!!! I take it in, service clerk Tim tells me he see's that we've done schrader valve's twice, wait, so they did do them twice and charged me twice? Now they are telling me it's 2 hoses that are leaking and costing $975 dollars to fix. Seems to me that 3 weeks each time is because they couldn't find the actual problem which was more than likely the hoses the whole time and now I have to pay more money for their mis-diagnostics. In between all this a condenser was also changed which happened to be under warranty, the one time I got lucky. I honestly feel as if they could never find the problem in the first place and were just guessing every time. I bought my wife's 2014 Explorer there, serviced every Ford I've ever owned there, take all 17 of my companies vehicle's there...NO MORE I am done with this dealership and it's un-qualified technicians, shady service manager and crook of a department as a whole, I will drive 25 miles into Brentwood to Bill Brandt Ford and do my business there. More

Amazing service I just went in to buy a car since I was in a car accident the week before and totaled my car. I was worried I wouldn’t be approved for anything. The d I just went in to buy a car since I was in a car accident the week before and totaled my car. I was worried I wouldn’t be approved for anything. The desk manager Jeff and sales person Amy were fantastic. They helped me decide what is the best car for me and were able to get me the best deal ever! I can not tell you how great Amy was in this whole process and she took time to get to know me and helped this process go very smoothly. Thanks again for everything! More

Work Truck Service Plus Purchase of New Truck I brought my 14 yr old F250 work truck into All Star Ford for service and to my surprise John in Service said they would get started on repairs first I brought my 14 yr old F250 work truck into All Star Ford for service and to my surprise John in Service said they would get started on repairs first thing in the morning.I bought it used from a private party 2 yrs ago and had no history on it. It Badly needed Spark plugs and coils because it was running really rough.. They shuttled me to get a rental per my request. All promises were kept when I was told truck will be ready following day. This included repairing the fault read module which wasnt working. I was in total amazement. Truck runs perfect. Better than ever and has lots of power. The price was reasonable and using ford parts brought comfort to my experience. Fast turn around. Great service. Nice sales people. I cant say enought about All Star Ford and their crew. While I had a few minutes of waiting I strolled through the Sales dept. I ended up meeting Danny and he showed me around the lot. In a few short words I am now the proud owner of a Brand New F250 Super Duty. I am very happy I made the purchase and gives me piece of mind and reliability. Thank You AllStar Ford for All you helped me with. Cheers!!! More

Best car buying experience I've had in years. Olivia was my salesperson and she was great! She contacted me immediately for my TrueCar offer. She was efficient, courteous and beat the competition Olivia was my salesperson and she was great! She contacted me immediately for my TrueCar offer. She was efficient, courteous and beat the competition hands down. My car was detailed and filled with gas by the time we finished with Brian the finance guy. Also very professional and friendly. The extra discount that I was given was for a white model but I let Olivia know I wasn't into white cars. She immediately gave me the same deal on the color of my choice. I really enjoyed my time with Olivia. Go to All Star Ford and ask for Olivia for your great auto buying experience. More

2012 Focus Clutch Repair I was quoted 2200.00 dollars to fix the transmission in a car that's worth 6k. It's my commuter car so I have no choice. I think it's ridiculous that I was quoted 2200.00 dollars to fix the transmission in a car that's worth 6k. It's my commuter car so I have no choice. I think it's ridiculous that they charge that much when they know their auto trans in the Focus has been a pain in the xxx since it came out. This is probably the last Ford I will ever own , and I've owned 8 of them. More

good people wanting to serve the customer The salesman, sales manager, finance administrator, where all very polite, friendly and professional. But in addition, they made me feel very welcome The salesman, sales manager, finance administrator, where all very polite, friendly and professional. But in addition, they made me feel very welcome during the sale process. Thankyou, Joseph Shelfo More