Allen Cadillac GMC

Unable to Diagnose Dealer was unable to diagnose problem and failed with customer service on Saturday. Have to take it in a second time but they are providing a loaner w Dealer was unable to diagnose problem and failed with customer service on Saturday. Have to take it in a second time but they are providing a loaner which is good. Don seemed to do the best he could but I think the dealer might be overwhelming their staff. Management problem? Not sure. I might change my recommendation depending on how it goes tomorrow. We will see. By the way, whoever responded to the negative review needs to do better. Recommendation: don't respond to a really bad review until you've spoken with the customer. You're going through the motions. You'd be better served to ignore it. More

They charge outrageous prices and for work not done. Bought a new Cadillac here and was shocked at the attitude and treatment throughout the organization from top to bottom. Treat you like crap after the Bought a new Cadillac here and was shocked at the attitude and treatment throughout the organization from top to bottom. Treat you like crap after they get your money. Salesman was hitting on my wife while I was in bathroom. Service and management is the worst you will ever experience. The owner doesn’t have the xxxxx to call you back. Go somewhere else. There are other good Cadillac dealers. More

Louis V. From the start of the buying process, Leslie Norris was attentive and explained the process of buying the vehicle I wanted. She did not pressure to m From the start of the buying process, Leslie Norris was attentive and explained the process of buying the vehicle I wanted. She did not pressure to make a decision and was very professional. She was helpful, considerate and explained every part of the process. The day of I was there was one of the most busiest sales days of the month/year and yet I was not rushed or felt that any corners were cut so she could move on to the next customer/sale. It was an Excellent buying experience!! More

The Best! Andrew Wells is the Highly Professional and Ethical Sales Consultant you want to do business with! From the very beginning, he clearly demonstrated to Andrew Wells is the Highly Professional and Ethical Sales Consultant you want to do business with! From the very beginning, he clearly demonstrated to my wife and I that his primary purpose was NOT to sell us a vehicle, but to serve us as his very valued customers by seeking to find the best vehicle for our wants and needs at a price that would be a "Win Win" for all parties involved (us, him, dealership). His goal was to represent, not only the dealership and its best interest, but to represent us and our best interest as well. He obviously was seeking to establish a long term relationship between us and the dealership, and NOT just out to make a quick sale. Our future vehicle purchases will be at Allen and via Andrew Wells. More

Purchase of my Escalade Leslie approached my husband and I after looking around the car lot. I appreciate that she let me browse first before approaching me. High pressure sa Leslie approached my husband and I after looking around the car lot. I appreciate that she let me browse first before approaching me. High pressure sales and pushy sales people turn me off. Leslie had a great approach, preserved and closed the sale:) LOVE my new ESCALADE!!!!! Thanks Leslie! More

Best car buying experience ever! I loved working with Jay. No pressure and he took the time to answer all our questions and provide options. I knew exactly what I wanted and he made I loved working with Jay. No pressure and he took the time to answer all our questions and provide options. I knew exactly what I wanted and he made sure I got everything in my new Denali. The entire team at Allen was amazing. They really know their product and their customer service is unmatched. I've bought several new cars and this is by far the best buying experience I've had. More

Great buying experience. I feel Jay did an exceptional job of presenting only the cars/models I was interested in. He was courteous & casual. In other words there was NO press I feel Jay did an exceptional job of presenting only the cars/models I was interested in. He was courteous & casual. In other words there was NO pressure. Something VERY valued by customers. Explained everything thoroughly. Even though we went into 'after hours.' Would be honored to recommend him to others! Mariann Leban More