If i could give zero stars i would ...
My 2012 Challenger had starting problems, crank no start.... waited for appointment date, had my vehicle towed and left on a business trip. Called the end of first day, Service Advisor said it started right up and they might be looking at a starter or alternator replacement... WHAT... it cranks... there is no starter issue and unless you measured the output voltage while running its not a alternator problem. So he says they're charging the battery overnight. Ok, that made no sense...
Phoned the Service Mgr first thing the next morning and appears the work order was written up wrong. I expressed no confidence in what was conveyed, he assured me they'll reassess and diagnosis... end of day was informed battery failed load test and they need to replace it... ok ... but why no start after battery charged... got some BS about computer sensing voltage too low... fine battery changed.
Third day... was told "car is fine, started multiple times no problem. Pick up 4th day, long cranked a bit then started... next day no start...
Paid $318 for a battery change and problem remains. Even their paperwork states long crank to start. That should of told you something... its not a old beater box, it starts immediately!!! xxx
Incompetence is expected with a Shade Tree Mechanic, not an alleged trained service department. I wouldn't waste my time having them take a second look when they clearly didn't get it right the first time.
Me, my Challenger and Jeep will go elsewhere.
My advise to everyone, don't waste your time with these people, they're clearly only qualified to do oil changes and wash your windows. Maybe not even that.
Oh, and I'm not even bringing up the 1/2 tank of gas used and almost 100 miles added to the mileage or the fact they didn't do the inspection.
Fuel delivery or ignition problem is my guess unless that was ruled out...which I sincerely doubt seeing as Mr Service Manager had no clue as to what was done. Confer with the technician is all I got... how about "do your job"!!!! You should of personally followed up knowing we spoke, no... your one of those " hands off guy"... hey Mr Service Manager, when a customer expresses concerns, take an interest and do a follow through...don't spout BS about having to check with the technician. Clearly you don't know how to do your job and your service technician doesn't know how to do his.
Thats says volumes about this dealership.
It gets better.... now i have a bad tire pressure sensor... yes the tire pressure is fine... checking the tire closely it looks as though the clipped the rim..