We were used-car shopping on a weekend without an appointment, looking for a Pacifica minivan and possibly a car also, and everyone was busy with customers. The sales manager Craig showed us the minivans and cars we had seen online on CarGurus. We did 2 test drives quickly with Craig and then with sales associate Derek, we did a third test drive. Then Derek showed us another Pacfica minvan that we would end up buying a few days later. It had the options we wanted and they ended up matching the price we wanted based on CarGurus. He offered us bottles of water and snacks on that first hot day while checking cars in the hot sun all afternoon. We had to get going before settling on a deal, but the next day via email we worked out a fair value on our old, high miles SUV trade-in. Then the following day when we came back, we had planned to just stop in and do a deposit to start the process of the Pacifica. Derek said we could do everything, but we hadn't taken off the roof rack yet from our trade-in and it was pouring rain. He helped us swap the rack to the new car in their garage and had us using their umbrellas to keep dry in the rain. Overall the experience was very good. They were all extremely helpful and, with no hassles, we got a good deal on a great vehicle.