Allen Turner Nissan of Auburn

My experience at Allen Turner Nissan of Auburn was the antithesis of what is advertised in their mission statement, “Serving every customer with Respect, Humility, and Excellence!” My daughter is a stud antithesis of what is advertised in their mission statement, “Serving every customer with Respect, Humility, and Excellence!” My daughter is a student at Auburn University; I live almost 4 hours away and have no family in the area. She had her vehicle towed to Allen Turner Nissan on Tuesday 7/22/25 and spoke with service advisor Gary Morin. My daughter called me in tears because in her words he treated her as an “inconvenience.” I know kids can exaggerate, so I called 7/23/25, and spoke with Mr. Morin myself. I received the same treatment/attitude, he was abrupt and dismissive. To say his customer service was lackluster is an understatement. I asked to speak with another service associate and was handed over to Ms. Dennison, who was extremely polite; I had high hopes. I want to mention most calls were initiated by either my daughter or me. I was told on Friday 7/25/25 the car would be ready Monday 7/28/25 or at the latest Tuesday 7/29/25. I thanked her profusely and explained that if it would be longer, I needed to drive to Auburn and rent a car because my daughter works and is in summer school. On Tuesday, we hear nothing from the dealership. Wednesday 7/30/25, I call Allen Turner Nissan and spoke with Ms. Dennison only to be told that the parts had not arrived until that day. No one from the dealership communicated the parts were arriving late and repairs would take longer than expected. Up to this point the delay has left my child without transportation for a week. Thursday 7/31/25, my 19-year-old daughter called and spoke with the service manager, Mr. Prather. She shared her experience and was told he would investigate the matter. Mr. Prather called back that same day and stated the car would be ready Friday, 8/1/25, which it was. Our issue is not how long it took to fix the vehicle; it is the lack of communication. Again, I would have driven to Auburn and rented a car if given the courtesy of updates. I do not recommend their service department for young students or women; maybe men have a better experience and will be treated with more respect; however, I cannot attest to this. I do know we will never use this dealership again in any capacity, not for sales and definitely not for service. More

Overall a great experience. But when you take away a Lifetime power train warranty on the Nissan it hurts their reputation.Sadly it’s a shame I will have to go elsewhere on my ne But when you take away a Lifetime power train warranty on the Nissan it hurts their reputation.Sadly it’s a shame I will have to go elsewhere on my next Nissan purchase. More

Lynch Nissan had the vehicle I was looking for. Kevin, sales representative, was very helpful and professional during negotiations. His prompt responses and honesty made it easy to agreed on a deal Kevin, sales representative, was very helpful and professional during negotiations. His prompt responses and honesty made it easy to agreed on a deal. The paperwork was simple and straightforward and completed in a timely manner. Highly recommend Lynch Nissan for your next vehicle purchase. More

Very good experience, no pressure but very friendly and considerate. Kevin was great, even came in on his day off to help me. considerate. Kevin was great, even came in on his day off to help me. More

Great customer service, efficient process, would recommend this dealership to anyone looking to buy a new vehicle recommend this dealership to anyone looking to buy a new vehicle More

Excellent sales rep. I like negotiating and not feeling pressed to buy. Good purchasing experience from start to finish. I like negotiating and not feeling pressed to buy. Good purchasing experience from start to finish. More

I was well taken care of. John and Bill explained everything to me. I would recommend them to anyone poking for a Nissan. John and Bill explained everything to me. I would recommend them to anyone poking for a Nissan. More

It was a great service and they help you during the whole process and make it easier. process and make it easier. More