Dear Owner David Choi,
I brought my car in due to 1) a sound I keep hearing when the car is idle, 2) the driver side mirror had fallen out of the housing, 3) a computer software update that I was advised was needed. Chris began to excuse away the sound as possibly related to the Turbo devise getting noisy (forgot the name of the device). He also stated that the mirror is not repairable and would cost $600 to replace (he had not even looked at it yet). This was all spoken to me before stating their would be a $120 fee whether they heard the noise of not. So I cancelled the noise from my work order since it comes and goes. Instead, I said, just tell me if the mirror needs to be repaired or replaced. He said that is still a $120 fee. Of course, I opted to just get the computer software update and took my care to Exclusive Auto in Yucaipa (Awesome Service!!) They replaced the mirror (the mirror was only $165) and advised that they would listen for the sound while they had the car for free. If they were to hear it, they will give me a quote. This was a much more reasonable alternative. Mr Choi, I will never return to your establishment again and will definitely advise my friends and family of the poor service.