Allstar Kia of San Bernardino

well first to start off, i bought a 2012 kia optima about 10 months ago from this dealership. the sales person that was helping me was a very nice an respectful man. i went to get my first oil change which w 10 months ago from this dealership. the sales person that was helping me was a very nice an respectful man. i went to get my first oil change which was free and i made an appointment. i got to the dealership when i was suppose to and the SERVICE MANAGER said i did not have an appointment. i told him i made one this appointments 2 weeks earlier. he basically called me a liar an said i would have to wait for an opening. i waited almost 3 hours an they still didnt get my car in. i was very frustrated so i got in my vehicle and left. the other problem i am having is the tires! i have 15k on these tires and they are not good anymore. i went to the dealership again 8 months later and talk to one of the managers about the tires. i told him u guys put a tire that has no mileage guarantee on a 25000 dollar. he said he cant do anything about it so i have to buy new tires now. keep in mind im leasing this vehicle!!!!!!!!!!!!! i wouldnt recommend this dealership to anybody. More

On March 3, 2012, I purchased a 2000 Mazda Protege, at Allstar Kia in San Bernardino, CA. After two weeks, I experienced the following problems: the car overheated and leaked out all the coolant fluid. I Allstar Kia in San Bernardino, CA. After two weeks, I experienced the following problems: the car overheated and leaked out all the coolant fluid. I replaced the coolant fluid, however, the car eventually stalled on the freeway. On March 19, 2012, I contacted Allstar Kia and notified them about the problem. They came and towed the car to this particular dealership. It has been a year since that time, whenever I call to inquire about the status of my car I have been given the run around, made promises that were broken, and been treated rudely by your employees. The president of the company, David Choi is returning the defective vehicle back to me with a check for $500 and a signed release form waiving my right to sue the dealership for damages, in a court of law. I did not agree to this agreement since I should have some time of warranty of a car that I spent $2,900.00 on. My family has suffered through a foreclosure in May 2012. I have suffered personal hardships: lost wages and emotional distress. I have to depend on my mother and brother to get me to work and back. I am requesting that the dealership gives me back vehicle fixed or a reimbursement of the $2,900 I paid so I can buy another vehicle. Sincerely, Shanice Souvenir More

When I took my Kia van in o be checked the service representative was rude in my opinion. He wrote up my service order and I had 2 items that needed to be Che ked and he told me that it was going to representative was rude in my opinion. He wrote up my service order and I had 2 items that needed to be Che ked and he told me that it was going to cost me $98 for each item they were going to look at which I felt was crazy just for them to look at my car. Kia sucks and I wil never buy another Kia again The sad thing is I was in the market to buy and I also wanted to look at the KiA Optima but not any more. I went across the street to he Mazda dealer to make my purchase. More

I purchased a 2010 used car from this Kia Dealership and was completely disappointed with the whole experience. I myself had a repo on my record so they just added my income to my fiances app so we could wo was completely disappointed with the whole experience. I myself had a repo on my record so they just added my income to my fiances app so we could work it out. this was fine, we got to walk out with the car, then i never received a bill from a finance company which i found odd but i figured maybe they were working something out. the we got a call to come in and fill out another contract because they found a different place to finance...no prob right, so i come in and bring my fiances current stubs then they say he doesn't make enough. : completely forgetting the original plan and say that we do not qualify and they took our car back after 3 months. no warning before hand that this was going to happen and they knew we were coming from over an hour away... only thing they were willing to yo do is ask if we had a cosigner. we say no but got asked over and over again. they do not offer a ride home, they did not remember what they told us to do regarding the income situation., the finance guy miho or whatever his name was( complete rude lying guy). would not let me talk to a manager after i asked over and over again. and one point he says he was the finance manager and i said i want to talk to the company manager. then later he says he only does the paperwork. I had to go find the manager myself. then they would not let me see any of the original paperwork we were shown or talked about "where he had written the income on" he actually had a huge file in his hand when i asked to see it then 2 minutes later there were 2 sheets of paper on his desk and he said to his boss that that was all that he had.....THEY JUST LIED ALL AROUND!!!! Miguel was saying you did have the car for free for 3 months. This was not my fault i never received anything from a finance company, or a phone call until a week prior. On top of all this I found out today they ran my fiances credit over 15 times, through every bank...he had a credit score of over 700 and it is now 618. you think they would have got the point after a couple times running it. They ruined his credit...this is un acceptable. If anyone has any ideas of what i can do about this I am open for suggestions. I am also open on suggestions on what i should do about the situation in general....I Do Have a Vehicle now Under both mine and my fiances name we got through Valley-Hi Toyota in victorville. very quickly done and easy transaction Keith, Bobby and the fiance department there are AWESOME!!! Odd that Kia took 3 months to take a car back from us and Valley-Hi can actually Finance us in 4 hours. I would NEVER RECOMMEND!!!! All Star Kia San Bernardino to ANYONE/ More

This place sucks I had a hard time getting a straight answer of anything from them. I have paid of two cars prior and still asked for co signer. My credit is good they tried to get me in a leased car aft answer of anything from them. I have paid of two cars prior and still asked for co signer. My credit is good they tried to get me in a leased car after I told them I dont want it so they told me I needed 5000 down payment along with my paid of 2009 impala with only 40,000 miles. Never go here went to dealer else where and got what I wanted More

Dave (could be Dan)[Young gentleman] always makes thakes the time to discuss my concerns and makes sure that they are taken care of. In my opinion he puts the customer first with not pressure. He takes the the time to discuss my concerns and makes sure that they are taken care of. In my opinion he puts the customer first with not pressure. He takes the time to go over what was done and resolve any questions if needed. More dealers need people like him. More

This is probably the 9th new vehicle we've purchased from various dealerships around the country and we have been very pleased with our experience in buying our 2012 Sportage from All Star Kia. We worked wi various dealerships around the country and we have been very pleased with our experience in buying our 2012 Sportage from All Star Kia. We worked with Kurt Anderson and his crew to locate exactly the car we wanted (color, features, etc.) which they located in San Diego. It was promptly brought to SB for us to look at and test drive. We did not have to go through a long frustrating back-and-forth sales process to close the deal and got a very good price for our vehicle. We also appreciated the new owner orientation meeting that they hosted for all new Kia purchasers to meet their service staff and answer questions about our cars (and provided food and drink!). We think the dealership has been easy to work with and we're satisfied that they've been able to take care of our service needs. We would definitely consider going back to them again if we were to purchase another vehicle. More

Was very satisfied with the professional help in purchasing a new Optima. I would recommend anyone looking to purchase a new Kia, go see the guys at All star Kia San Bernardino first! They will ho purchasing a new Optima. I would recommend anyone looking to purchase a new Kia, go see the guys at All star Kia San Bernardino first! They will hook you up! Ray and Kathy F. More

Excellent experience especially since my wife and I hate car buying...but this was a very stress free and pleasant experience, no haggling or pressure at all. Sales staff was very knowledgable, patient and car buying...but this was a very stress free and pleasant experience, no haggling or pressure at all. Sales staff was very knowledgable, patient and helpful...they never pushed and allowed us to take our time. We eventually purchased a new 2012 Sorento..we love it! More

I went to allstar Kia looking for a car...Chad come up and he was very helpful, informative, and polite. He did not pressure me or hover over me as I looked around. I finally settled on the 2012 Kia Soul and he was very helpful, informative, and polite. He did not pressure me or hover over me as I looked around. I finally settled on the 2012 Kia Soul and have not been sorry one minute. It is an awesome car with so many great features...I want to take the time to thank Chad for all the time he gave me and for being patient while I shopped around. The dealership is lucky to have you Chad !!! thanks again...Pam Stotts More