I was on the search for a 2009 or 2010 Nisssan Murano, white, with sunroof (insisted on the sunroof because I was moving over from a convertible to a SUV). I found THE car online at this dealership and my husband called them to make the initial contact - we ended up with Sean, the manager. We drove from Goffstown, NH to Allston to see it and found when we got there that it didn't have power seats or tow package, as described online, but did have the sunroof, which didn't work! We began negotiating with him because of these issues and bottom line is that the price was lowered by approx. $3,000 to accommodate for the things that were missing, he promptly got the sunroof to work by just resetting it - works perfectly - and we waited about one week for all the MA to NH transfer paper work, detailing (which was really just a good wash), etc. to be completed. The following Fri. morning, their driver brought the car to our NH town hall where we met him, went inside together to register it, and I drove away with the car. Once we got home, I was able to look at the car more closely and noticed that the detailing had not really been done thoroughly because they ran out of time so I contacted Sean and asked if he would pay for me to have it done in NH. he agreed to pay $100.00 towards it. I have just had it done and submitted the bill to him so we will see how he follows through on that, but I have faith in him. The other thing that came up is that we found we need new rotors so I got a price on that and Sean agreed to,pay $150.00 toward having that done in NH. I don't believe we would have found a better dealership or manager to work with on such a transaction - he has been fantastic and what I think I appreciate most is his constant communication. He's great about always getting back to you so you're not left hanging and wondering. To me, that's so important - particularly since we're not nearby and can't drop by easily to get our answers. Sean, you're the best! Keep up the excellent work and you will continue to be so successful! It was a pleasure doing business with you :).
Jim and Gayle Theos
Goffstown, NH 03045