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Aloha Kia Hilo

4.9

6 Lifetime Reviews

226 Kanoelehua Avenue, Hilo, Hawaii 96720 Directions
Call (808) 935-3500

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6 Reviews of Aloha Kia Hilo

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July 27, 2018

"Excellent Customer Care"

- KennyL

Aloha Kia provided me with customer care I've only seen at higher end dealerships like Lexus and BMW. Their company is very polished, complete with customer care surveys every time you have service, and you can really feel that their team is reaching to give you their very best. After paying off my loan, I had hassles getting my title from Kia Motor Finance, and Emily resolved them lickety-split. Like any auto purchase, you need to be educated to get the best price. Do your homework in advance, and you'll walk out with a fair deal.

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Recommend Dealer
Yes
Employees Worked With
Weston, Emily
May 25, 2018

"Service Above and Beyond"

- Eileen

I took my car in to be detailed, surprised at the very reasonable price. But my surprise at pick-up was unbelievable! I have been driving around for 1 1/2 yrs with a large dent in my fender as it was going to cost me $1,000 to have it fixed. I didn’t get the name of the young man who worked on my car, but not only was it spotless, but he went above and beyond, popping the dent out! My car is like new! It’s service like this that keeps me coming back to Kia Hilo. You have a customer for life. I can’t thank you enough. Mahalo, Eileen Stensrud

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Recommend Dealer
Yes
Employees Worked With
Unknown
December 26, 2016

"Another Day, Another Lie By Kia"

- Local Boy

Went in to get a part under warranty replaced, which was done adequately. I got the yearly safety check review. My tires are very low mileage but was told I had to replace all 4 when there was only a little wear on the very outside perpendicular tread, the parallel treads all good. I knew that was ridiculous so I went to another garage and got the safety check there; no problem with the tires they told me and passed the vehicle with no problems. It was very clear they were trying to screw me.by insisting I needed the tires replaced when I didn't.

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Recommend Dealer
No
Employees Worked With
Service Manager
December 12, 2016

"They Lie And Keep Lying"

- Local Boy

I leased and then bought a new Kia from them. They lied from the start about giving me 2yrs free service checks (The Manager Andrew did this.) Then when I brought it in to get service he denied the 2yrs free service to my face and when I complained to Kia Management above him he called to tell me more of the same lie. Then they wouldn't repair the cruise control when it stopped working and I finally gave up on dealing with them. Never again. They also stiffed me again when I bought the car by adding on extra charges that were never part of the original purcxhase price. I ended up paying 21k for a 14k car. Beware!

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Recommend Dealer
No
Employees Worked With
Andrew the Manager
August 14, 2015

"They lie to you "

- goldaline

Even if you know exactly what the car needs and make an appointment for the problem, they will lie to you and tell you it's a much more expensive part and absolutely refuse to do the repair you made an appointment for. The service manager will bluff and say they can provide you proof, but if you ask for said proof he will change his tune and tell you he can't give you proof because of reasons.

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Recommend Dealer
No
Employees Worked With
Andrew Dobbs, David Chapman
August 18, 2014

"experience was great! "

- bab3yluv

Great!!!! The service was great, had a little misunderstanding but Andrew was very helpful in fixing the issue.He was really assuring of the service he gave and at the end was satisfied of the descision he came up with.

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Recommend Dealer
Yes
Employees Worked With
Andrew
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