Alphorn Ford

CPO 2016 Ford F150 I had such high hopes for this truck. I gave up my Focus ST in favor of something more practical that I could easily drive year-round. I went with a c I had such high hopes for this truck. I gave up my Focus ST in favor of something more practical that I could easily drive year-round. I went with a certified pre-owned 2016 F150 for the assurance that comes with a certified vehicle. While the warranty is great, the service/support provided by Alphorn Ford throughout has been anything but. Alphorn Ford had this truck available for a good price, and the initial deal was very smooth. However, the issues started even before I picked up the truck. I paid over $600 to have a hitch/upgraded wiring installed on the truck. I told the person I spoke with at the dealer that I needed a hitch capable of pulling a 7000-pound car hauler, and they installed a 5000-lb hitch. I also told the person I spoke with that I needed a 7 terminal RV type connector. They have since replaced the hitch with a heavier one, but never did wire the larger connector (still has the 4 pin blade-style connector that came stock on the truck). Oh, and when they did replace the hitch, the lights on the back of the truck went completely out. I called and they said they didn’t touch the wiring harness. While parked at work, I looked around under the truck, and, not to my surprise, found a ground wire CONNECTED TO the hitch that was never tightened. The truck had some damage that was not found by the 172 point CPO inspection. Very minor damage, but with the new aluminum body panels, a simple fix is still over $1000 to repair. Instead of working with me to come up with a solution to this issue, they said I damaged the truck after I took possession. I was offended, so I went to Ford directly and they said they weren’t going to override warranty decisions made by the local dealer. In addition to that damage, the rear passenger side door was out of alignment. I had that fixed when I took the truck for its first service appointment. The tailgate is also out of alignment (which helped me identify the damage mentioned above). There are several steps in the CPO certification process that were clearly not completed; otherwise the door and tailgate alignment would have been caught prior to the sale of the vehicle. As far as the truck goes; I want to like it. It’s a beautiful color, and it works like a truck should. However, in the first couple months of ownership, the SYNC/Audio system has gone out 3 times with no explanation. The transmission includes a pause (over a second) between reverse and first gear. Sales person tells me that’s how all the Fords are today, and the technicians said that there were no codes, so everything was fine. You want to be cautious backing out into traffic with this Ford; hopefully the people behind me are always as patient as I am. An attempt to contact the General Manager of the dealership to discuss my issues with this transaction met no response at all. I’ve bought a lot of cars in my life, and this truck is the most expensive vehicle I’ve ever purchased. I regret the transaction so far. There is very little value to the CPO warranty if issues are going to be met with a lack of concern on Fords side (both at the Corporate and Dealership level). More

Great experience We stopped in to test drive a used 2016 Ford Flex. We loved the vehicle and decided to purchase. Everything about the experience was great and didn' We stopped in to test drive a used 2016 Ford Flex. We loved the vehicle and decided to purchase. Everything about the experience was great and didn't take that long. We are very happy. More

My First Lincoln I was simply passing through the lot checking out alternatives for my daily driver, Ended up talking with Nate who was able to see if anything they ha I was simply passing through the lot checking out alternatives for my daily driver, Ended up talking with Nate who was able to see if anything they had on the lot would be a good fit or not. As it turned out they had some amazing rebates going for what turned out to be their last 2015 Lincoln MKS on the lot, that paired with them giving me more than I even owed on my current vehicle, I was signing paperwork and going home in a new Lincoln that same day! I've had the car a solid month now and am still very happy with the purchase. More

New car buying experiencd Alphorn Ford exceeded my expectations for my new car. The staff was friendly, and made sure to go above and beyond what I needed. My experience turned Alphorn Ford exceeded my expectations for my new car. The staff was friendly, and made sure to go above and beyond what I needed. My experience turned out exactly the way I wanted. I would recommend this dealer to any and all that I know!! More

Excellent customer service - Nate Adams I would highly recommend Alphorn Ford-Lincoln. Nate was very helpful, he was able to work with us and our price range for a used car. Nate was very kn I would highly recommend Alphorn Ford-Lincoln. Nate was very helpful, he was able to work with us and our price range for a used car. Nate was very knowledgable and could answer any question we threw at him. I would definitely recommend stopping by this dealership and asking for Nate. More

Wow! Excellent Customer Service - Aaron Newton I bought a F150 today from Alphorn Ford in Monroe WI. My salesman was Aaron Newton. Aaron's priority is meeting his customer's needs and making sure t I bought a F150 today from Alphorn Ford in Monroe WI. My salesman was Aaron Newton. Aaron's priority is meeting his customer's needs and making sure they're happy with their purchase. If you are looking for a new or different vehicle, I highly recommend Alphord Ford and make sure to see Aaron Newton. I'm thrilled with my new truck and the customer service I received from everyone at the dealership. Thank you! Judy More

Aaron Newton found me the perfect vehicle Aaron Newton and the rest of the staff at Alphorn Ford are awesome! I told him what I wanted and he found it within a short period of time! Aaron Newton and the rest of the staff at Alphorn Ford are awesome! I told him what I wanted and he found it within a short period of time! More

What a great Lincoln and Ford dealer Purchased a new Lincoln today and Alphorn Ford Lincoln of Monroe, WI people are so wonderful to work with. No pressure, just good information and help Purchased a new Lincoln today and Alphorn Ford Lincoln of Monroe, WI people are so wonderful to work with. No pressure, just good information and help making our decision. More

Aaron Newton and Mark Fields Salesman Aaron Newton and manager Mark Fields went above and beyond with helping me select a car. I found the car online and not only were they great Salesman Aaron Newton and manager Mark Fields went above and beyond with helping me select a car. I found the car online and not only were they great resources for financing, they even drove 2 hours to deliver the vehicle to me! Best service in the business! Must work with them! More

out looking Looking for a used truck ,called Alphorn ,talked to Aaron Newton ,and 3 days later I had a nice truck. Mark Fields did the financial end , and both gu Looking for a used truck ,called Alphorn ,talked to Aaron Newton ,and 3 days later I had a nice truck. Mark Fields did the financial end , and both guys were awesome. Thanks More