Alpine Nissan of Denver Service Department

Alpine Nissan of Denver responded

aesquibel15, Thank you for your honest feedback and for being a loyal customer over the past six years—we truly appreciate your continued trust in us. We're glad to hear your car is running great and that the service itself met your expectations. We completely understand your concerns about pricing. As costs have risen industry-wide, we’ve had to make some difficult adjustments, including changes to our diagnostic fee policy. That said, your feedback is incredibly valuable, and we’ll make sure it’s shared with our management team for review. We’d love the chance to continue earning your business, and we’re always happy to discuss service options or available promotions that might help make future visits more affordable.

Alpine Nissan of Denver responded

kimyakel, Thank you for the wonderful feedback! We're so glad to hear that you consistently receive excellent customer service, and we'll be sure to pass along your kind words to Danni Lopez. She'll be thrilled to know she made such a great impression. We appreciate your loyalty and look forward to seeing you again!

Alpine Nissan of Denver responded

pwoodford7, Thank you for taking the time to share your experience—we sincerely regret to hear how disappointed and frustrated you are. We understand your concern, especially when you've specifically requested a service and feel it wasn’t delivered or communicated clearly. Tire rotation is a basic and important part of vehicle maintenance, and we absolutely agree—it should be done consistently as recommended by the manufacturer, not based on visual assessment alone. We're especially sorry for the confusion about your scratched rim, which understandably led you to believe the rotation hadn't occurred. Your trust is important, and we recognize that situations like this can seriously damage it. We also want to apologize for making you feel unheard and dismissed. That’s never the experience we want any customer to have, and we’re disappointed that we fell short. Your feedback has been shared with our service leadership team for review, and while we can't change your past visits, we do hope you'll allow us a chance to make this right. If you’re open to it, we’d appreciate the opportunity to speak with you directly and dig into what happened to ensure accountability and improvement moving forward. Regardless, we truly thank you for bringing this to our attention.

Alpine Nissan of Denver responded

nsdrodlin, Thank you for your continued trust and support! We're glad to hear that you've consistently received good service whenever your vehicle needed attention. It's always our goal to provide reliable, quality care, and we truly appreciate you choosing us. We look forward to helping you again whenever you need us!

Alpine Nissan of Denver responded

TINAROSALESM, Thank you for sharing your experience. We’re glad to hear the overall dealership and customer service met your expectations, but we’re sorry to hear that your interaction with David was disappointing. That’s not the kind of experience we aim to provide, and we’d appreciate the opportunity to learn more so we can address it properly. Your feedback is important and helps us improve.

Alpine Nissan of Denver responded

kk.netwala, Thank you for your feedback! We're glad to hear you found the online appointment system convenient and appreciated the detailed inspection report. It's great to know Allen provided you with knowledgeable and professional service. We look forward to helping you with any future service needs!

Alpine Nissan of Denver responded

MCGUIREDOG, Thank you for your feedback, and we're sorry to hear about the long wait time and pricing concerns. We understand how valuable your time is, and we apologize for the inconvenience. While we strive to provide thorough service and a detailed inspection with each visit, we know wait times and cost need to feel reasonable. Your comments help us identify areas where we can improve, and we appreciate you bringing this to our attention.

Alpine Nissan of Denver responded

swright.stephen2, Thank you for the kind words! We're so glad to hear your service rep kept you informed and made the experience a positive one. Clear communication and respect are top priorities for us—we’ll be sure to pass along your feedback!

Alpine Nissan of Denver responded

LJAE61432, Thank you so much for the kind words! We're thrilled to hear that Allen provided you with exceptional customer service and that your experience at Alpine Nissan was prompt and detail-oriented. Your recommendation means a lot to us—we truly appreciate your support!

Alpine Nissan of Denver responded

MoPa2021, Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience and frustration caused during your recent visit. You're absolutely right—when an appointment is made specifically for a recall, the necessary part should be available, and any issues should be communicated in advance. We're sorry that this did not happen and that it resulted in wasted time and additional stress, especially considering the arrangements you had to make with work and childcare. Your feedback has been shared with our team to help improve our scheduling and communication processes moving forward. Thanks again.