Alta Auto Group

Engine failure roughly three months after purchase, unfulfilled promises, and no resolution I purchased a 2021 Jaguar F-PACE P340 S AWD from Alta Auto Group on December 20, 2025. I worked with Riley unfulfilled promises, and no resolution I purchased a 2021 Jaguar F-PACE P340 S AWD from Alta Auto Group on December 20, 2025. I worked with Riley and Abner Garcia during the sale. I relied on the dealership’s assurances about the vehicle’s condition and the adequacy of its inspection. Alta’s inspection report, dated December 22, listed the cooling system and relevant fluid checks as satisfactory. Yet on January 14, I contacted Riley about low-coolant warnings and specifically questioned why this was happening when their paperwork indicated the fluids were at proper levels. Riley responded on January 15 that their technicians would be happy to check it. The coolant concern was never resolved. On March 29, 2026—just 99 days after purchase—the Jaguar became inoperable after fewer than approximately 2,000 miles of my own driving. Jaguar Land Rover Charlotte subsequently documented four cylinders failing compression testing and recommended a complete engine replacement. The engine replacement estimate was $48,398.75, with the total including diagnostic charges reaching $52,219.94. I am still making payments on a vehicle I cannot drive. There was also an additional $500 charge for correcting paint blemishes and scuffs. That work was never completed. Despite asking them to honor the agreement or return my money, I have received neither the work nor my $500 back. I have repeatedly tried to resolve this directly with Alta. After one inquiry, someone contacted me and asked about my complaint. When I explained the engine failure, I was told someone else would follow up. That follow-up never came, and my repeated attempts have produced no meaningful resolution. What is most disappointing is the gap between the assurances during the sale and the follow-through afterward. I raised the coolant concern within weeks, paid for work that was never performed, and ended up with an inoperable vehicle roughly three months after purchase. I have asked Alta to discuss buying the vehicle back or providing another meaningful resolution. I am still waiting. Based on my experience, I cannot recommend Alta Auto Group. More

Excellent service. Quick response Isiah was great to work with. Would highly recommend to anyone looking for quality service Quick response Isiah was great to work with. Would highly recommend to anyone looking for quality service More