-Poorly handled communications and customer
-Damaged my 2014 Range Rover Sport during detailing and will not cover cost to replace/fix damage. They offered 25% of the cost of the part
-Damaged my 2014 Range Rover Sport during detailing and will not cover cost to replace/fix damage. They offered 25% of the cost of the parts only (no labor) despite acknowledging they did the damage.
Be careful with these folks. I will not do business with them again. I had my SUV detailed by Amaral Auto on 8/10/2021. They damaged the "Range Rover" letters on the front hood during the cleaning process. Initially, they said the letters were not damaged by them. I disputed this and asked they check their video footage when the truck arrived, check with the employee who performed the detailing (he saw every inch of the truck), and with the person who did the "Vehicle check" for the "pre-exisiting" damage. This is what they do when they take a vehicle in to protect themselves. Surely, damage like this, which is very noticeable, would have been noticed and documented (It was not). This is common practice for all places that perform work on vehicles. They eventually acknowledged they caused the damage but refused to cover the cost to replace the "RANGE ROVER" letters. They offered initially $44 and then $88...seriously??!!?? Read on for the full details of the two week back and forth with no acceptable resolution.
After speaking with "Mike" and "Neil" on 8/10/Tues about the damage, they took photos and said they "would get back to me". On 8/16/Mon, after not hearing from them, I called and spoke with "Mike" and asked for an update, he said "he would call me back" shortly. On 8/17/Tue, after not hearing from "Mike"...., I went onsite and spoke with "Mike". Mike said, "Neil" who is on vacation this week will make the decision when he returns. On 8/18/Wed, "Mike" called me, said he spoke with "Neil" and agreed that the last letter "R" in "ROVER" was damaged by them during the cleaning process. I thought, OK, this is progress! Then he said the full set of letters (parts) cost $176 with "Range" costing $88, and "Rover" costing $88. But...they would only cover half the cost (i.e. $44) of the "Rover" letters because it was a 7yr old truck and the letters had some wear from age.(Seriously???..!!!) I disputed this with Mike, and he made a second offer to cover the cost of $88 (still not the full $176), but again only for the "ROVER" letters, and would not acknowledge they also damaged the "RANGE" letters during the cleaning process…..despite the same cleaner being used during the detailing on the letters. Labor costs were not negotiated at this time. They are aware, as a used car dealer, that you cannot replace half of an emblem on a vehicle unless the vehicle is brand new-ish. It simply will not look right as the new "ROVER" letters will look..well brand new..and the "RANGE" letters will look..well 7yrs old. The same is true for a repainting of a vehicle...you cant paint a fender on a vehicle with the same shade of paint it was when new...it has to be color matched for the fading of the paint on the other fenders adjacent to it. I will not do business with them again. Folks be careful doing business here....if they handled me this way, after acknowledging they did cause damage...how will they handle you if there is a problem?