American Automotive Group

I’ve been in this world for 41 years in that after my time in the military I wanted a profession that would allow me to be straight and honest, therefore I became a Police Officer. Been in law enforceme time in the military I wanted a profession that would allow me to be straight and honest, therefore I became a Police Officer. Been in law enforcement for 18 yrs now and I love it. What annoys me as a man, veteran and cop is when people try to take hard earned money from hard working people. Just 6/1 my wife (school teacher) showed an interest in a Acura MDX and American Automotive Group in Mooresville N.C she called inquired and we pondered on the vehicle…the next morning Jim the owner called her at 830ish and knocked 800.00 off the price we said sold… send the information over, we had already secured financing. Then we agreed to meet at Cabela’s in fort Mill SC. Jim stated he’ll call us when the paperwork was ready to go. For several hours we was back and forth and we disregard the little details that later added up. Such as the vehicle had a 299.00 E.T.C cost, so we began to research what it was and long story short it’s anti theft mechanism that actually optional but Jim stated it was mandatory, per n.c law. Research proved that was a lie and if a dealer force you into it the dealership should be sent to the attorney general office. Once advise of that he backed that cost out. Like previously stated I’m a cop stolen vehicles are my thing….When a vehicles stolen the VIN is entered into ncic and that vehicle is flagged by law enforcement through the entire USA. Once the price is worked out they tried to add north Carolina taxes into a vehicle which was being registered in South Carolina and proclaim to back the cost out and move it into the cost of the vehicle, the wife caught that and made them add SC fee vs NC which is cheaper. This ruled it up to incompleteness…. The straw that broke the Camel back after the numbers was ran they called us 6 hrs later and stated were ready. Anyone who financed through usaa knows it only takes an HR to buy a car, I’ve brought 3 took less than an HR on all of them. We get a call from John employee of the dealership stating we here, we stated we 30 mins out, we got there no John. We called he come barreling around the corner and as the car approached I clearly see damages to the front hood as well as the left bumper poked out. I stated to John this was not in the pictures and showed it to him, they took angled photos that would not show blemishes, we called the owner “Jim” he’s in a meeting… mind u as I’m cursing like no body’s business John stated he took the pictures, that’s what he do. So I asked why didn’t Jim tell us this was damages on the car he (John) then stated you getting the car so cheap you can fix it with the difference. I spent 29k on a used car it should be flawless. I work hard for my money and honest money come rather slower and harder than fast. So the detective in me kicks in and I see John texting like a mad man, but we on hold for Jim because he’s in a “meeting” so in jump into John and find out he’s talk to Jim. Lastly I got my loan paperwork from John ripped then threw them in the back of my car and drove off. I left there went to echo auto sales got the same vehicle for 2k less 5 yr aftermarket warranty and walked in the dealership at 4 and left by 515. My sales person name was ty amazing young man. Finally the dealer fee at American Automotive Group was the highest we ran across in N.C look around. I have no reason to lie. A person is only as good as his/her word, they provided deceptive pictures, attempted to force us into cost that was optional, lie about being in meeting instead of facing the conversation with a pissed consumer, I also have screen shots of the pictures on the website and up close pictures of the ones taken from the pointless ride to meet American Automotive Group. How I’m going to handle this well I’m gonna report it to the attorney general office, better business bureau and usaa to include posting this on every social media platforms I can find. After looking at the reviews later look the names of the people that gave good reviews, it’s obvious it’s fake names and reviews. More

We was “misrepresented” on a purchase Husband went ***Saturday June 8th 2019 **to get a truck. He drove 2 hours. He had a title in hand on a trade in. His salesman was GORDON ROBAR. He was Husband went ***Saturday June 8th 2019 **to get a truck. He drove 2 hours. He had a title in hand on a trade in. His salesman was GORDON ROBAR. He was offered the recommended value on the trade in but had to talk them into giving him more. They didn’t budge on the truck price. It looked nice on the lot, Monday when our lender Truliant called us to go over the loan, they advised us that the truck had been wrecked twice. On the listing of the vehicle and I quote says “this vehicle has no previous collision damage”. They told my husband they couldn’t give him a car fax report but had other documentation showing the truck had 1 owner and was wreck free. It’s my husbands foolishness he accepted the other documents which I wouldn’t have if I was present. Nor would I have paid full price for this vehicle. We done a Carvana sale/trade check and it was worth 21k we paid sticker price at $28995. My husband was smart enough to get an extended warranty but it’s only good for 3 year/36,000 miles and we had to pay $2,900 for. The dealership did not offer a warranty. Since this just happened Saturday, today my husband has contacted Gordon and send him all the documents Truliant sent us on the vehicle, Gordon has stop responding to our messages and our phone calls are ignored. If the dealership continues to ignore the situation we will contact BBB and seek legal actions since they provided us false information which we have proof of! An update after today, my Husband had to block his number before someone finally picked up the phone today. They offered him cash back but didn’t give him an amount, but today I’ve already contact my legal benefits through my employer and forwarded them all the information we’ve collected and we are pressing legal actions. I have pictures and documents on everything. If there is someone who would like to talk to me or see the documents for yourself on the matter please contact me in messenger. I will be glad to help anyone I can. Hopefully by doing this and suing them for “misrepresentation” which I’ve done my research on I think we have a pretty good case. I hate there are 7 negative reviews this year so far. Too many people in my book. More

The best car experience hands down I want to say Thank you so much to Gordon for all his help. He made my experience simple and easy. I would recommend this dealer to any and everybody. I want to say Thank you so much to Gordon for all his help. He made my experience simple and easy. I would recommend this dealer to any and everybody. If your looking for a great car with good customer service your in the right place. Come on in and Get you a new CAR!!!! More

Awesome experience Bought a used car and the experience was amazing. Great group of people.. I would definitely recommend buying a car there. They went above and beyo Bought a used car and the experience was amazing. Great group of people.. I would definitely recommend buying a car there. They went above and beyond to make sure I was taken care of More

Horrible!!! Pretty sad that after CONTINUING to be loyal customers to this place after the FIRST car that was sold to us was a peice of crap, went through SO much Pretty sad that after CONTINUING to be loyal customers to this place after the FIRST car that was sold to us was a peice of crap, went through SO much BS & SHADY RUDE CRAP with them, went back and got a SECOND car (not much better!) They have now turned our payment to debt collectors after only 2 weeks, without even a heads up even after my fiance talked to them and said it would be a few days late, NOT our fault NO ONE there knows how to do their jobs. See you in court (: I hope they did not forget about ALL the threatening phone calls from Jim that I STILL HAVE RECORDED. Also Jim is too big of a baby to even answer the phone if anything ever goes wrong he much rather avoid the situation unless you try to expose them. More