Russell Westbrook Hyundai of Anaheim - Service Center

Service writer Rick acknowledged driver seat loose and rocking in 2013 Santa Fe but commented "I checked a few on lot and they are all that way". Opened a case with Hyundai after refusal to correct and w rocking in 2013 Santa Fe but commented "I checked a few on lot and they are all that way". Opened a case with Hyundai after refusal to correct and was directed to another dealership in area. Tom Marshall at Garden Grove has my business for life!! Work done with great customer service. More

this bad review concerns the service & parts dept. for this dealer. on june 5th about 11 am i called the parts dept and spoke with parts manager keven i informed him that i was just leaving harbor hyu for this dealer. on june 5th about 11 am i called the parts dept and spoke with parts manager keven i informed him that i was just leaving harbor hyundai in long beach i told him the reason for my visit to this dealer was because the fuel tank door to my 2010 hyundai sonata would not open when i push the button that"s on the driver side door. harbor hyundai said a new switch needed to be installed but that it wasn't in stock, it had to be special ordered. i ask keven if he had it in stock at hardin hyundai and he said yes and that he would set it aside for me , he told me that they were busy that morning but if i took my car in at 1 pm the same day it would be done in an hour. i said great! see you then, i got there about 10 til 1 and lionel a service advisor told me that it would be 3 hours at least, i told him the time keven had given me was an hour he said lets go talk to keven, when lionel asked keven about the time he had given me keven said yes that he had given me that time, well lionel told keven there was no way it could happen so now both keven and lionel are giving me the oh well too bad look, neither one was willing to say hey were sorry maybe we could do in 2 hrs or looked the least concern that i had driven 20 miles to their dealership base on the time calculation i was given. i let them know i was an unhappy customer and left , i called and spoke with service manager rick and explained the situation he was great apologetic and scheduled me to back the next day at 11 am to have the job done. well guess what? i took my car in at 11 am it took them 45 mins to get the car out back, finally they did about 15 min later i am told yes harbor hyundai is right it needs a switch however we don't have it in stock and we'll have to order it, i said wait a minute keven said yesterday he had it in stock, we spoke to keven and keven tells me he sold it to someone because he didn't think i was coming back , however rick the service manager tells me keven lied because i told keven you were coming back to have it installed that although you left upset you were willing to have the job done here. looks to me like keven got payback on me because of my complaint the day before to rick, unfortunately rick does not outrank kevin they're both supervisors. i called and spoke with gm matt from hardin i told him the story and he immediately on the phone sided with keven saying he has known him for years and that keven would never do what i had just described but when i told him rick said keven knew i was coming matt insisted no way and that he hasn't known rick as long as keven and has no idea why rick would say that. so no hope there its easy to see why guys like keven will get to do what they want at hardin hyundai there is no accountability. i feel sorry for rick having to work with clowns like matt and keven More