My wife and I had the worst experience of attempting to buy a car from this dealership. We researched the used cars available on Autolist.com, a website that pools new and used cars available in the market. This dealership had a Nissan Quest 3.5S with about 14K miles on it. The price we saw on Autolist.com from this dealership was competitive. This was a couple of weeks after memorial day weekend and price now was a thousand dollars more than what it was on Memorial Day weekend. So we called the dealership to enquire about the car. The car dealer offered to honor the Memorial Day weekend price if we would bring a copy of the price history, which is available on autolist.com.
So we went into the dealership on Saturday evening. The person, who we had talked to and who had promised to stay back for us when we come in, left us with another salesman.
The car salesman who we were with, right off the bat told us that it was not up to salesmen to honor the past pricing. It was manager’s decision.
Problem 1: Salesman should not promise anything to customer that their manager couldn’t agree to. If they do, they should honor it or it is unethical in my books.
Then after few back and forth they agreed to honor the pricing as agreed on phone. Then they provided the Out of the Door price. That price included non-optional fees of $1,295 for express care for 3 year and 36,000 miles. Don’t almost all the cars come with at least 3 year and 36,000 miles bumper to bumper warranty, why would you want express care? This was special charge is declared in a fine print, which most customers like myself don’t read and I couldn’t see it mentioned on Autolist.com
Problem 2: It is a shady sales technique of reducing list price $1,295 on their website along with a fine print that says that they would add $1295 along with Tax, Title and License. Legally may be okay but ethically questionable in my books.
After negotiation they reduced the Express Care charge by a few hundred dollars but I was not happy about it so I decided to wait until next day in order to talk to the sales person who I had originally talked to, in order to ask why he had failed to mentioned about this extra fine print fees on five different occasions we had talked over the phone. Next morning, I called and I got the answer there was nothing he could do about that. I gave up on the issue of Express Care fees and asked him for the final out of the door price. Initially, he was not ready to give me a final price but after much insistence he did which was a few dollars more that previous evening’s price. I decided to go in and buy the car for that price. I was at the dealership 15 minutes after I got the final out of the door price over the phone. When the sales person brought me the quote, it was $700 more than the price he had mentioned over the phone. When I asked how come he had just given me a quote of xxx and now he was asking $700 more? He plainly said “I didn’t give you that xxx figure.”
Problem 3: How can you trust someone when they say one thing over the phone and then another thing on your face?
I walked out. A few minutes later the salesman along with his manager came out to meet us. The manager said his salesman made a mistake in quoting you that number and he was sorry about it. But they wouldn’t honor the price he had quoted me over the phone. After expressing our disappointment in their unprofessional and shady ways of bringing the customers in, we left.