Ancira Chrysler Jeep Dodge

Service advisors need customer service training I am a first time customer of the service department for my jeep wrangler. I decided to give them a try. No one met me in the lanes when I drove up. I am a first time customer of the service department for my jeep wrangler. I decided to give them a try. No one met me in the lanes when I drove up. I had to go inside and get attitude right up front from the first service advisor who saw me. You can always tell when people don’t like doing their jobs and he was certainly one of them. It felt like I was bothering him just by the scowl on his face and the rude way he asked whether or not I have purchased the vehicle from the dealership, as though because I didn’t I was going to be treated with less enthusiasm and friendliness. His next question rudely asked was do you have an appointment? When I answered no he rolled his eyes and figured oh great another one. This was just for a simple oil change by the way. Also he assumed that the jeep wave program I was a part of May not pay for the full oil change and then I’m I have to pay more. Again any way to actually make me leave instead of giving me good service. The location was clean and very nice amenities however the service advisors definitely need more training. I likely will not be going back . More

Oil change & rotate tires. Called Robert about my oil change. He said to bring the vehicle to him and he get the oil changed. He suggested that I have my tires rotated. Went Called Robert about my oil change. He said to bring the vehicle to him and he get the oil changed. He suggested that I have my tires rotated. Went to lunch and later received a call that the vehicle was ready. Arrived & he and my vehicle was there. Robert was great. Really great experience More

Wonderful Sales Consultant We already had the researched the vehicle we wanted and Laura did a wonderful Job Helping us make sure this was the one we really wanted. We wanted to We already had the researched the vehicle we wanted and Laura did a wonderful Job Helping us make sure this was the one we really wanted. We wanted to check out a few other Jeep Wranglers to see if they would work but turns out they didn't. She stayed late to help us finalize everything up so I wouldn't have to drive back over the next day. Talk about going above and beyond. Again Thank you Laura Garcia From the Layton's. We Do love our Jeep Wrangler Sport S 2019 More

Shopping for a vehicle I was very pleased with the expertise of the salesman Darwin Grande. I feel he understood what I was looking for and it makes the transaction easy for I was very pleased with the expertise of the salesman Darwin Grande. I feel he understood what I was looking for and it makes the transaction easy for me the consumer More

Darwin review I really enjoyed the service and the follow up to make sure I got what I want. Really love the truck would recommend others to buy there I really enjoyed the service and the follow up to make sure I got what I want. Really love the truck would recommend others to buy there More

oil change It took less than 30 minutes for the oil change and the price was very reasonable. The guys were friendly even though it was nearing the end of the da It took less than 30 minutes for the oil change and the price was very reasonable. The guys were friendly even though it was nearing the end of the day. More

Great dealership and great sales person! Darwin was great in helping us find the car that we wanted he was knowledgeable and very patient with us! I would highly recommend going to see Darwin Darwin was great in helping us find the car that we wanted he was knowledgeable and very patient with us! I would highly recommend going to see Darwin and get a great vehicle!! More

Great experience. Very friendly, very helpful, cooperative and answered all of our questions about the vehicle. We were very satisfied and we will definitely be coming Very friendly, very helpful, cooperative and answered all of our questions about the vehicle. We were very satisfied and we will definitely be coming back for another purchase. More

Awesome customer service Darwin went above and beyond trying to help to get the best deal for our family, We will defenately recomend our friends and family to come here and s Darwin went above and beyond trying to help to get the best deal for our family, We will defenately recomend our friends and family to come here and see Darwin for the best car deal in town. More

Didn’t like it I went for a oil change and finish paying more than $500 with out previous estimate o autorizathion , they didn’t give me the complete paperwork for t I went for a oil change and finish paying more than $500 with out previous estimate o autorizathion , they didn’t give me the complete paperwork for the labor they did More