Ancira Chrysler Jeep Dodge

Great salesman My experience was wonderful. Reggie was extremely helpful and willing to find me the exact vehicle I was looking which was not easy. We will definite My experience was wonderful. Reggie was extremely helpful and willing to find me the exact vehicle I was looking which was not easy. We will definitely be back! More

90.00 oil chance Went in to change oil and counter person took my key so I waited and when oil change was done I was charged 90.00. I think very overpriced but I paid. Went in to change oil and counter person took my key so I waited and when oil change was done I was charged 90.00. I think very overpriced but I paid. Worse part was that no one told me it w was 90.00. Thanks More

Outstanding customer service Got the the Jeep I wanted! Great customer service, I definitely recommended Jeep ancira. No pressure and they are there to work with you. 5 stars Got the the Jeep I wanted! Great customer service, I definitely recommended Jeep ancira. No pressure and they are there to work with you. 5 stars More

They took care of me. I feel safe when I take my car to Paul and he communicates with me on the problem with my car. He makes me feel that Ancira cares about making sure c I feel safe when I take my car to Paul and he communicates with me on the problem with my car. He makes me feel that Ancira cares about making sure customers are cared for. More

Shady dealings here. Found a car online site. Went to dealership, made an offer, shook hands, decided to finance through them after an attractive offer was given. Bought c Found a car online site. Went to dealership, made an offer, shook hands, decided to finance through them after an attractive offer was given. Bought car insurance, signed all the papers. Went to get keys to leave with car and someone else had sold it while I was doing the paperwork. OVERALL HORRIBLE EXPERIENCE. Be very careful if decide to deal with this business. More

Terrible Service Department Absolutely the worst experience I have ever encountered at any dealership. This is my 4th and last Dodge. The service department could care less abo Absolutely the worst experience I have ever encountered at any dealership. This is my 4th and last Dodge. The service department could care less about its customers. The lackadaisical attitudes, the 'we are doing you a favor by even acknowledging you presence’ is just appalling. This started from the time I called them with the snobby attitude on the phone, to the minute I walked into the service department and everyone was either ‘busy’ or just staring at their computer monitors. I have a huge right up going into detail, but it is too large to post here. To think that they are the ‘best’ inside of 1604 of the Dodge dealerships is just amazing. Can’t imagine what the others are like. Thank God I purchased a extended warranty and was able to take it to Alamo Toyota where they performed the repair of a oil sending unit replacement for free, and even offered me a loaner vehicle. Ancira, you want to learn how to treat your customers? Hire Ronnie at Alamo Toyota and give him a raise to boot. I can sum it up with this: ‘Your keys are at the cashiers booth’. That’s it. Will never make this mistake again. More

Worst Car Buying Experience I've Ever Had In summary: Worst car buying experience we've ever had. I've never worked so hard to give someone my money. Do not shop here. Tell your friends not to In summary: Worst car buying experience we've ever had. I've never worked so hard to give someone my money. Do not shop here. Tell your friends not to shop here. Spend your money elsewhere and safe yourself a lot of misery. In detail: This was a good experience until we committed to purchasing a vehicle and signing our names on paper. At that point, we were handed off from one person to another (working with a total of 5 different people!), with poor communication between the employees and multiple mistakes made. There was no disclosure of the total price, financing options, or APR until we explicitly asked for it and, even then they were not forthcoming with the information. Additionally, our initial APR offer from them was over 5% until we informed them that we would be financing through another company. At that point their APR offer quickly dropped to less than 3%. We stuck with our other financing options. By TX law, the dealership has to register the vehicle for you. We wanted to register the vehicle in our home state and transfer my old plates, as we're only in TX temporarily. We were told that we couldn't do that. A quick call to our home state DMV confirmed that, yes, actually we could and suddenly the problem was solved. The dealership also held onto the registration paper work for 3 WEEKS after everything was official, further delaying the registration process. They had initially told us the paper work would be mailed off the same week we received the vehicle. This is unacceptable. When I called to check the status of the registration, Michelle, the Title Clerk, rudely interrogated me as to why we chose to register our vehicle in a state other than TX (she did not approve of our decision).... obviously mailing a stack of 10 papers instead of 5 is too much of a hassle, even for someone who has just spent over $40,000 with your company. This is an example of pathetic laziness and extremely poor customer service. We have continuously had to call and go back to the dealership to follow up on paperwork (I went back 3 times after we signed everything) and they always come up with an excuse as to why the job isn't finished yet. What it comes down to in the end is they only want your money and are not concerned with maintaining appropriate business integrity, honest disclosure with their customers, or good customer service relationships. I would give them 0/5 stars if I could. More

Bait and Switch The dealership sold me a synthetic oil change, then proceeded to use semi-synthetic oil instead. This was not discovered until my Jeep collapsed. Desp The dealership sold me a synthetic oil change, then proceeded to use semi-synthetic oil instead. This was not discovered until my Jeep collapsed. Despite this being a direct violation of the DTPA they refused to accept responsibility, saying "these things happen". I urge you to seek care elsewhere. More

Pathetic display of customer service This business has had many opportunities to make a positive experience with me; for me to give a poor review would require a lot. This company's servi This business has had many opportunities to make a positive experience with me; for me to give a poor review would require a lot. This company's service department has ignored service related issues on numerous times. It becomes an argument to just get services you have already paid for. The staff is rude and uncaring in general. I would never recommend Ancira to anyone. More

THEY VALUED THE CUSTOMER Ahmed Al Siddiq my Sales Consultant provided excellent customer service with his help we purchase a new Grand Cherokee 2017. He was very informative a Ahmed Al Siddiq my Sales Consultant provided excellent customer service with his help we purchase a new Grand Cherokee 2017. He was very informative and took his time showing me very vehicles. His team that includes John Clayton III and Stephan N. Konecko value the customer. I will keep there business cards just incase someone I know might want to buy a new vehicle. I could send them to the Ancira family. More