Ancira Nissan

Excellent experience I'm very satisfied with the exceptional experience we had during the process of buying our new vehicle. I want to thank J. Flores, our Sales represen I'm very satisfied with the exceptional experience we had during the process of buying our new vehicle. I want to thank J. Flores, our Sales representative, Alfred Apolinar, new car Manager & Justin Long, Finance Manager for the excellent customer service they had with us during the entire process. Thank you Ancira Nissan. More

Very Pleasant Experience My experience with Ancira Nissan was awesome. On March 13, 2015 I went to the dealership and was greeted by a salesman, that I soon found out was name My experience with Ancira Nissan was awesome. On March 13, 2015 I went to the dealership and was greeted by a salesman, that I soon found out was named Hong. He was very nice and helpful by listening to my situation and informing me that he would do his best in helping me get a car. After completing the application, Hong immediately went to work on obtaining financing for the vehicle. The most important thing that was impressive to me in Hong's interactions with the purchase of the vehicle was that he showed me vehicles that would fit my budget. However, we did not test drive the vehicle until I was approved for financing. Hong explained to me that he did not want me to take a liking to a vehicle that I couldn't get; and I appreciate him for that. After the approval process had taken place, I met with the finance person named Justin. He was very thorough in explaining each document that I was required to sign. It wasn't like he just had me to sign my name without explaining what I was signing. That made me feel confident in the purchase of the vehicle. I was very excited about my new 2015 Nissan Sentra and Hong and Justin was excited for me as well. Hong also called me after the purchase to make sure that I was happy with the vehicle. This was the best experience that I've encountered in purchasing a vehicle. I definitely will be purchasing from Ancira again and I really hope that I have the chance to work with Hong and Justin again. These guys are awesome!! Natasha Dixon More

Horrible customer service Let me explained my horrible experience in Nissan Show room, San Antonio. I went to show room today morning 4/22/14 for buying a new car Nissan rogu Let me explained my horrible experience in Nissan Show room, San Antonio. I went to show room today morning 4/22/14 for buying a new car Nissan rogue. We spend almost 2 hour and finalize the car. And they offered me a price. The price was seems to very high to me. Around noon I had to go for pick up my wife from school and I left show room after offering a price for buying the car. I told sale man to call me only if you agree that price. After an hour sale manager call me and said come with your wife and the price what I agreed was very close. I went there around 1.30 pm again and met the sales manager. After little bargaining we both agreeing for a price. I signed all document what they asked me to and given my personal details and credit application for apply for loan. We notified them well advance that we need to go for doctor appointment 3.50. We signed all paper work around 2.30 and waited approximately an hour to meet with loan section. But they were keep on telling that they busy and do as soon as possible. We said OK, go and process the paper work, let us go to the doctors office and come back may be in few hour. We left show room around 3.35 pm. Also I called around 4.15 and notified that we have little delay in doctor's office and we can reach there around 5 PM. They said OK. Finally we reach the show room around 5 PM. Now the sale manager come and told me, " the deal is cancelled because they will lose some money in this deal". Do you think it can happened in any car show room? Yes it can be happened in Ancira Nissan San Antonio. Do you think is insult for a customer? I think it is huge insult for a serious buyer like me. I had a horrible experience in Ancira Nissan even though I was their customer for almost 8 years. Please caution with this show room. You can be insulted or mistreated this place! More

Stellar! This is the place to go! I had a terrible experience at another Nissan dealership in San Antonio and someone told me to check out Ancira - wish I had This is the place to go! I had a terrible experience at another Nissan dealership in San Antonio and someone told me to check out Ancira - wish I had done that sooner! Gilbert Bosmans called immediately after I chatted online and got my deal worked out in minutes. Went in that evening and was in and out in less than 2 hours! Gilbert continued to check in with us as he worked on getting my trade assessed and worked out my financing. He maintained a smile and was great in explaining all the features in my new car. Ruben Rodriguez in financing tackled our deal quickly and we didn't have to fuss over numbers - they heard my limit the first time! He was also very pleasant to work with! My husband and I couldn't have had a better experience and will continue any future business with Ancira. Thanks Gilbert and Ruben for setting the bar! More

in & out I had looked for a dodge challenger for a while over the Internet. I found my dream car at Ancira Nissan. They had the one I wanted, I called, went in I had looked for a dodge challenger for a while over the Internet. I found my dream car at Ancira Nissan. They had the one I wanted, I called, went in, test drove it, did financing paperwork, and was outta there in 2 hours. Fastest car buying I have ever done. Thank I Connie for your professional attitude and help in getting my dream car. I would definitely recommend to anyone to use Ancira Nissan. They have way more vehicles than just Nissan. More

Good experience My dad and I recently bought 2 new cars from Ancira Nissan. Our sales consultant Hong was a great help and we both appreciated his kindness and attitu My dad and I recently bought 2 new cars from Ancira Nissan. Our sales consultant Hong was a great help and we both appreciated his kindness and attitude. We couldn't have asked for a better experience. He definitely seems to enjoy his job and we appreciate his efforts. More

Amazing Experience! My husband and I came into the dealership knowing exactly what we wanted and hoping to get in and out as quick as possible, with our sales consultant, My husband and I came into the dealership knowing exactly what we wanted and hoping to get in and out as quick as possible, with our sales consultant, Jack Clarkson, that was totally possible! He is an outstanding sales consultant and also seems to really enjoy the work he does and company he works for. We couldn't have asked for a better experience. Jack was personable and honest in the best way. We were very nervous when first thinking of going through a dealership for a car but Jack made it such an enjoyable experience. In about an hour we were out of the dealership with our new pre-owned Mustang GT!! If I could recommend anyone here I would definitely recommend Jack. More

New Car Nightmare! I thought Ancira was an honest dealership so that is why I chose them over several other choices. After being there for over 5 miserable hours waitin I thought Ancira was an honest dealership so that is why I chose them over several other choices. After being there for over 5 miserable hours waiting and waiting for the sales staff to wait on others and myself at the same time, I finally reached an acceptable deal and was happy with the agreement. Little did I know but the whole time the sales manager was telling me that I would get everything I wanted, it was all a SCAM!!! He lied and never followed through with his promises. I had to initiate and even take time to go to the dealership to find out why I was never contacted about the work they promised. It took three weeks (they had my vehicle for 8 days). It has been over 20 years since I have bought a new vehicle and I had to go through absolute xxxx. I promise you, they do not care about you. I am thankful for being able to share my story with hundreds of people. I want to help others and hope you don't go through the nightmare I did. More

Sales manager lied and will not hold up their end We have recently purchased a 35,000 dollar vehicle from Ancira Nissan and in the finance office which is a recorded conversation we were promised fact We have recently purchased a 35,000 dollar vehicle from Ancira Nissan and in the finance office which is a recorded conversation we were promised factory leather seats would be added. We accepted on that contingency, After we were promised these would be factory leather seats not after market, not like factory seats,guaranteed factory leather seats. We did sign, and 1 1/2 weeks later I had to go back dealership to see when they would be in. That was a Wednesday, Thursday they picked up our vehicle and said it would be done Friday. Saturday we went to pickup the vehicle and it was still being worked on. Thursday we were told it was ready and we went to get it. The seats were not factory, they were aftermarket and not identical to factory. No managers were available to speak with so we were promised a meeting on Sunday (3 weeks after purchase). Sales manager asked how we liked it and we told him we were not happy at all. He became very rude and told us to sit over in a corner and another manager would see us in 2 hours. Thankfully the assistant manager did see us fairly quickly and said he would look into Monday as they were very busy. Today they called and reviewed the tapes and basically called us liars and they were like factory seats. I will never recommend this dealership, and will spread the word to be extremely careful and never sign until they deliver the promised product. No communication from the dealership, we initiated all conversations and set every meeting. More

Horrible experience I had my car towed here to have an electronic key made. It was written on work order. I get a call from mike that my car needed a diagnostic test extr I had my car towed here to have an electronic key made. It was written on work order. I get a call from mike that my car needed a diagnostic test extra $115. I said ok. Then get a call that i needed a new computer for my car thats $1300, and once i did that then the service department can go from there. Meaning they still didnt know what was wrong. I told him i would think about it. A week later i go back to have again the car towed. They DIDNT make they key and all of a sudden i was being charged $230 for extra time i approved for them to look at my car. I NEVER approved of any extra time and the original reason the car was taken was for the key. That was NEVER made. So. Basically. I had to pay an extra $120 for towing and $115 diagnostic testing which had already been done by my mechanic. Never got my key and i found computer for my car brand new for $150!!! They are idiots and rip people off. I will never go back here ever!!! Waste of time and a week for me without my car! More