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Ancira Nissan

San Antonio, TX

4.6
6,425 Reviews

10835 I-10

San Antonio, TX

78230

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6,425 Reviews of Ancira Nissan

December 14, 2009

This automobile purchase was my most enjoyable one in the last 40 years. Mr. Abulehieh had great knowledge of the product I wanted and listened to the options that I wanted without trying to "upload" my purc More

by PAUL CLEVELAND
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
GHASSAN ABULEHIEH
Dec 17, 2009 -

Ancira Nissan responded

Mr. Cleveland, thank you for your nice comments. Customer satisfaction is extremely important to us, and I'm pleased that you had a great experience. Please remember us for your service needs too! Thanks again for taking the time to post this review and if there's anything we can do, please let us know. --Ronda French, V.P., General Manager

December 14, 2009

This was my second purchase of a Nissan from Ancira. I purchased a new Maxima in 2004, and my sales representative was Tony Guerra. Tony was exellent and I had determined already that I would be a repeat More

by WandaGuntz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maury Burnett
Dec 14, 2009 -

Ancira Nissan responded

Thank you very much for your review. Our repeat customers mean so much to us it makes Ancira Nissan different from our competition. Tony was a great employee and we are glad he is successful. Maury was a great addition to our team and has made this a better place overall. Once again thank you for your kind words and we will sure let Maury know how his customers appreciate him. Happy Holidays!!

Dec 14, 2009 -

Ancira Nissan responded

Thank you very much for your review. Our repeat customers mean so much to us it makes Ancira Nissan different from our competition. Tony was a great employee and we are glad he is successful. Maury was a great addition to our team and has made this a better place overall. Once again thank you for your kind words and we will sure let Maury know how his customers appreciate him. Happy Holidays!!

December 14, 2009

I have bought my vehicles from Ancira Chevrolet(Chev.2500 and Tahoe) and was really pleased with their services. Before that I had a bought a 1998 Chev. P/U in Laredo and soon after that I was on a trip to More

by oscargarza
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Talbot(Sales), Tim Trimmer(Internet), Jimmy Guerra(Finance)
Dec 14, 2009 -

Ancira Nissan responded

Thank you very much Mr. Garza. We do our very best to make the buying process as easy and enjoyable as we can. "Best in the last forty years" That is really a great compliment and I will assure you we will not forget that and hope the next time you need anything at all you will turn to Ancira Nissan!! Happy Holidays!!

December 14, 2009

My experience at your dealership was outstanding! My sales person worked hard to make the deal that I wanted happen. The floor mats were not in the vehicle at the time of purchased, so therefore were de More

by mskloss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sipriano Olivarri
Dec 14, 2009 -

Ancira Nissan responded

Thank you very much for your review. It really makes a positive impact when a dealership hears from our happy customers. We are really glad we got those floor mats to you! I hope you enjoy your new vehicle and remember Sipriano as well as all of us will be here to help should anything come up! Happy Holidays!

Dec 17, 2009 -

Ancira Nissan responded

Thank you very much for your review. It really makes a positive impact when a dealership hears from our happy customers. We are really glad we got those floor mats to you! I hope you enjoy your new vehicle and remember Sipriano as well as all of us will be here to help should anything come up! Happy Holidays!

December 14, 2009

Mr.Knoblock was very knowledgeable of the product. He considered all questions relevant,eager to please, giving us time to make considerations. We had an overall pleasant experience. Paid less money tha More

by David L. Bradney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
PAUL KNOBLOCK
Dec 17, 2009 -

Ancira Nissan responded

Mr. Bradney, Thank you very much for your compliments of Paul and Ancira Nissan. We believe in our product and can see that although Paul is relatively new, he has taken it upon himself to learn about these great vehicles. We look forward to continuing our service to you and your family. Happy Holidays !! Best Regards, Ronda French General Manager

December 14, 2009

Paul Knoblock is a great person and a acceptional individual that I am glad to do business with and will seek him out whenever I am in the market for any vehicle. My family and I feel he is competent More

by K. Craig
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Knoblock
Dec 17, 2009 -

Ancira Nissan responded

Thank you very much for your positive comments about Mr. Knoblock! I am very pleased that you had such a great experience at Ancira Nissan. And thanks for taking the time to post your review. Let us know if we can help you with any sevice needs as well, or anything else. Thanks again! --Ronda French, V.P., General Manager

December 14, 2009

From the moment we arrived at the dealership Jack Clarkson approched us with great enthusiasm and professionalism; ready to assist in every possible way. Jack provided quality service and met our ne More

by 093381203992
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Clarkson
Dec 14, 2009 -

Ancira Nissan responded

Thank you very much for your appreciation of one of our very best. We see Jack day in and day out treating our customers with respect and courtesy while making the buying process enjoyable. Ancira takes all of our customer feedback very seriously and when good things are said about our awesome salespeople it really keeps the morale high. I assure you Jack will be recognized for his outstanding professionalism and customer service. Ancria Nissan Thanks you. Happy Holidays!

December 09, 2009

I took my vehicle in for an alignment and rotation, got it back and had same problem as when I took it in! They couldn't show me the before and after specs from the alignment so how do I know they even did More

by pi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Robert Wilkens and Lance Kilby
Dec 09, 2009 -

Ancira Nissan responded

Our Dealership participates in the DealerRater.com Certified Dealer Program. We are committed to providing high quality customer service, but based on your DealerRater.com review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at our dealership. Unfortunately, our printer was not working properly due to the dampness in the air and we were unable to print the specs out on your alignment while we had the vehicle. However, we were able to print them today and have them available for you should you decide you would like to pick them up. Or we could mail them to you, however you prefer. They reflect that the alignment is within specs. The problem is your tires. The tires on your vehicle are not the original tires that come on a Nissan Murano, they are an aftermarket lower end tire, I believe the brand is Kumho. There's a radial pull in the tires and is indicative of this brand tire. The only way to fix it is to replace the tires and realign them. We offered to do this realignment at no charge to you if you replaced the tires. I will go as far as selling you the tires at my cost and will still do the alignment at no charge to you. It is certainly not our intention to have an upset customer and we want to help you. I would recommend that you go with a higher end tire such as Goodyear or Michelin so you don't have this problem in the future. Again, we pride ourselves on our customer satisfaction and, contrary to your perception of us, we really do want to try and help you. We just can't do anything until you replace those tires.

Dec 10, 2009 -

pi responded

I ABSOLUTELY will NOT bring my vehicle back to you, as I told you when we left. We will continue to seek legal advice due to this incident and I will be expecting those specs in the mail soon. Obviously customer service isn't too high on the list if you misled a paying customer in order to cover the mistakes made by one of your shop representatives.

Dec 10, 2009 -

pi responded

Interestingly enough, my husband, who knows nothing about vehicles, rotated the tires himself and SURPRISE, it drives straight now, something you couldn't manage after rotating them three separate times. And that doesn't even being to cover the fact that you tried to sell us parts that were unnecessary. Did you think I wouldn't find out that what you were saying was a lie (which we found out after consulting another qualified mechanic)? If you want to make amends, refund our money for wasting our time.

Dec 14, 2009 -

Ancira Nissan responded

Since it is obvious we are not getting anywhere on this issue; and in the Ancira spirit of satisfying our customers; I will gladly refund your money if that will make you happy. $127.93 is not worth the time and effort that you and I are both putting forth on this ordeal. Contrary to your belief, we really do try and take care of our customers. I truly hope this refund will make you happy. We will be applying a credit to the credit card that you used. Sincerely, Ronda French Ancira Nissan VP, General Manager

Dec 29, 2009 -

Ancira Nissan responded

Our Dealership participates in the DealerRater.com Certified Dealer Program. We are committed to providing high quality customer service, but based on your DealerRater.com review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at our dealership. Unfortunately, our printer was not working properly due to the dampness in the air and we were unable to print the specs out on your alignment while we had the vehicle. However, we were able to print them today and have them available for you should you decide you would like to pick them up. Or we could mail them to you, however you prefer. They reflect that the alignment is within specs. The problem is your tires. The tires on your vehicle are not the original tires that come on a Nissan Murano, they are an aftermarket lower end tire, I believe the brand is Kumho. There's a radial pull in the tires and is indicative of this brand tire. The only way to fix it is to replace the tires and realign them. We offered to do this realignment at no charge to you if you replaced the tires. I will go as far as selling you the tires at my cost and will still do the alignment at no charge to you. It is certainly not our intention to have an upset customer and we want to help you. I would recommend that you go with a higher end tire such as Goodyear or Michelin so you don't have this problem in the future. Again, we pride ourselves on our customer satisfaction and, contrary to your perception of us, we really do want to try and help you. We just can't do anything until you replace those tires. However, in the Ancira spirit of satisfying our customers; I will gladly refund your money if that will make you happy. We will be applying a credit to the credit card that you used. Sincerely, Ronda French Ancira Nissan VP, General Manager

Dec 31, 2009 -

pi responded

I still have not received a credit to my credit card. When exactly were you planning on applying this?

Jan 04, 2010 -

Ancira Nissan responded

Your account was credited on 12/29/09. I've been told that credits take longer to process through the credit card companies. I guess that statement holds true if you didn't have it by 12/31. If you've received your statement to pay your bill, just deduct the amount from your total and it will wash out the next month when the credit eventually shows up.

November 28, 2009

I hit a pothole and bent one of my factory rims, Ancira got me back on the road as quickly as possible. All the employees are very welcoming and empathetic towards my needs. I would highly recommend this d More

by mrmathistx
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Really all of them, specifically Robert Wilkens and Tim
Dec 02, 2009 -

Ancira Nissan responded

Thank you for your great compliment of the dealership. It is with all intentions that we strive to maintain the highest level of customer satisfaction and service. Our goal is to have all of our customers feel the same as you do. We appreciate you choosing us for your vehicle purchases and we will do everything we can to keep them performing like a Nissan should. I am glad we able to take care of that rim for you, I know it is important to get our customers back on the road as soon as possible. Thank you for taking the time to extend your awesome thoughts of our dealership and personnel. Best Regards, Ronda French VP,General MAnager

November 19, 2009

I would definatley recommend Ancira to a friend. I felt as if Fernando was waiting for my e-mail and personalized my experience. Response to my questions and concerns were much faster than I had expected. More

by 1bigbadwolfe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fernando Tadefa
Nov 23, 2009 -

Ancira Nissan responded

Thank you so much for posting this comment. As you may know, a large volume of our business comes from word of mouth and satisfied customers, such as yourself, and we appreciate the positive response. I'm glad you had a good experience! I hope you return for any future sales or service needs and that we can keep up the good work. Please refer your friends and family. Sincerely, Ronda French, V.P., General Manager

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