I would give Anderson Ford zero stars, but that's not an option so the one star goes to Joe and Rachel because I truly feel bad for them! Their general manager, Robert, lost them not one...but TWO sales and I am mostly writing this review to save consumers their time and money and let Robert know that he owes Joe and Rachel an apology. Here is why....
My husband inquired a very similar 2020 Expedition to the one you see in my attached pictures that was located at Anderson Ford about two months ago. After speaking with Daniel, the used car sales manager maybe?, I decided to go test drive their Expedition. Joe "Too Tall" was the salesman that took me for my test drive and eventually was unable to get us any kind of deal. Initially he told my husband he could probably get me payoff for my 2018 Toyota 4Runner Limited 4x4 with a little under 26K miles, but they still couldn't get the price right on the YEAR OLD expedition.
This weekend, which is about a month after test driving their 2020 Expedition, I drove up to Anderson Ford to see if they were ready to make a deal yet since the vehicle was still there and the 2021s were about to begin production. No test drive needed, we started the negotiation process which quickly came to a screeching halt because the GM was a hard no for giving me anymore than $32,500 for my 4Runner. KBB valued my vehicle for trade value at $35K and although I know that is not the bible, I know what 4Runners are worth, especially when gently used. I had never met car salesmen that were so unwilling to negotiate, so after leaving Anderson Ford I decided to go back and ask to speak directly to him. His demeanor was incredibly rude as the conversation continued and he suggested "[I] go to CarMax where they might give me what I want for my 4Runner" because he had two on his used car lot that hadn't had the doors opened to be seen in 60 days. I reminded Mr. GM that his 2020 Expedition had been on his lot for over a year seeings how it probably arrived in Sept 2019. He continued his condescending tone and my husband and I eventually left with absolutely NO intentions of ever coming back to Anderson Ford.
Thank God he did not budge because I found an even better version of the 2020 Expedition in Athens, GA on Athens Ford's website that evening at 7:30pm. I called and spoke with Scott at Athens Ford and he gave me all the information I needed to know and offered to fill my tank up if I drove the 80 miles (one way) to see his 2020 Expedition and did not leave in it. Scott informed me that Athens Ford DOES NOT pack the internet price like Anderson Ford does. Anderson Ford packs the internet price to lure you in and then when you arrive they tell you that you do not actually qualify for that price because you probably do not qualify for all of the rebates. Anderson Ford also led us to believe we were getting rebates stacked for me being a nurse, my husband being a fireman and veteran, and my recent college graduation; however, Scott informed us that these rebates DO NOT stack and only one can be used. I realized how dishonest Anderson Ford truly is and I decided to drive the 80 miles one way to Athens to see Scott and their 2020 Expedition. Fast forward to my attached pictures, Scott got the deal done and Athens Ford gave me $3,000 more for my 4Runner, like I knew it was worth.
My best advice is to steer clear of Anderson Ford and take the chance of driving 80 miles to Athens Ford and asking for Scott!!!! My husband plans to trade his 2018 F150 in for a newer one soon and I can guarantee you we will not even blink an eye at Anderson Ford's lot.
Ps~ Robert, you probably cannot sale those 4Runners you have because you are rude...not because the 4Runners are unwanted or difficult to sale. ;)