I was switched on my trade in value. The value was established before anything else. Once that was completed, then I moved onto the vehicle I was interested in. Once the "deal" was written up, I noticed that the trade in value was 10% LOWER than what was discussed. When I approached the sales manager, he tried doing the tricky math of stating if they gave me what I wanted for my trade, my payment would of went UP by $64/mo. Not sure how that works, my math says the opposite.
The sales manager continued that argument and I even engaged the GM, and he showed zero interest.
The sales manager went on to say that I should just return the vehicle. So I went to the dealer and my expectation is that they would make every effort to keep me as a customer. He continues to try to convince me that his math skills were superior to mine, and refused to offer some sort of compromise. So I returned the vehicle, they returned my money. So I started all over with square one on my car search.
Note: I still have not heard from Andrew Chevrolet and I have escalated the issue to the GM as well as the owner Andrew Schlesinger, still no response from either. Since then, I have filed complaints with Chevrolet as well as GM. DMV maybe contacted next for further auditing purposes.
The most disappointing issue, is that this would of been my THIRD car I would of purchased from the Andrew family since 2013. Instead of ringing praise about them, I am writing a bad review.