Annapolis Nissan

Here's the headline on the latest visit: they were about to provide poor service, but rallied and put together some great customer service. In the previous visits they have struggled. A real weak spot to provide poor service, but rallied and put together some great customer service. In the previous visits they have struggled. A real weak spot is arguably not very important--the "free" car washes that come with VIP club membership. They marketed this well and collected the money at the time of sales but about half the time they "can't" provide the car wash for whatever reason. During the week between Christmas 2011 and New Year's Day, probably a tough time to fully staff up, they said when I checked in that they couldn't wash the car as someone didn't come to work. I objected but they were more cranky than helpful--probably had been yelled at repeatedly that morning. I left my car there without resolution--the car needed more important routine service, and what was I to do? I picked up the DealerRater Card from the service desk countertop before I left, intending to complain about this (by the way, I had not heard of you and no one mentioned you there, but your "postcards" were prominently available). Yet, when I came back, the car had been washed, and washed well. They had called the sales operation across the street and gotten someone sent over to wash the cars--exactly the right fix for the occasion, which I very much appreciated. (Though it must be said, long-term, I don't know if they have reliably worked out this part of their operation--we'll see over time). Also, maybe more impressive, on this same visit I failed to ask for them when I dropped the car off to replace the wiper blade inserts. That afternoon, as I was about to leave with my car, I realized this, and went back in to ask to buy the inserts and do it myself at home. That's a pain, but my fault. Walt in Parts said, "Why don't I just do this for you, there's no one waiting here." It was about 10 to 5pm in a week when many people are off. He came out to my car in nasty weather, pulled off the wipers and put the inserts in for me. So, past experience notwithstanding, I received above and beyond service by two individuals in two separate parts of the operation, and that is worth noting. Thank you for this service, I hope the reviews are from trustworthy customers. More

I was very pleased with the attitude and approach of the people I dealt with. They were efficient, courteous and friendly without being pushy or aggressive. They cheerfully and willingly provided all inform people I dealt with. They were efficient, courteous and friendly without being pushy or aggressive. They cheerfully and willingly provided all information and answers to my questions objectively so I could make informed decisions regarding my options. I ended up buying a used car at a great price without any haggling, and received a fair value for my trade-in. More

KIM WAS VERY FRIENDLY AND PLEASANT. SHE WAS CONCERNED ABOUT MY VEHICLE SITUATION AND WAS NOT PUSHY WHICH MADE THE BUYING PROCESS NOT STRESSFUL. I WOULD RECOMMEND SHEEHY NISSAN AND KIM TO ANYONE WHO ASKS ABOUT MY VEHICLE SITUATION AND WAS NOT PUSHY WHICH MADE THE BUYING PROCESS NOT STRESSFUL. I WOULD RECOMMEND SHEEHY NISSAN AND KIM TO ANYONE WHO ASKS ABOUT MY VEHICLE. SATISFIED CUSTOMER More

When I visited Sheehy Nissan of Annapolis, I was really unsure of the model I wanted in terms of style, comfort and affordability. Anthony met my son and I in the lot, and was genuinely friendly and intere unsure of the model I wanted in terms of style, comfort and affordability. Anthony met my son and I in the lot, and was genuinely friendly and interested in my meeting my needs. He asked pertinent questions which helped to narrow my focus, and patiently explained different features and options. We sat in a few vehicles, and took two for a test drive. Throughout the sales process, Anthony proved to be very knowlegeable and helpful, but maintained a low-key approach -- I didn't have to contend with any overly aggressive or disengenuous sales pitches that I've experienced at other dealerships. Anthony made me comfortable in my decison-making and selection of a 2012 Altima 3.5 SR. When it came time to discuss price, Anthony and his manager, Allison, were open-minded and provided a very reasonable price without any haggling. Allison also outlined some of my financing options, which were thoroughly explained to me by the finance manager, Russell. This was great teamwork by Sheehy! I left the dealership with a deal that exceeded my expectations. I'll definitely recommend Sheehy of Annapolis to others. More