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Antioch Chrysler Dodge Jeep Ram - Service Center

Antioch, IL

4.5
591 Reviews

591 Reviews of Antioch Chrysler Dodge Jeep Ram - Service Center

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August 23, 2023

Service was done on schedule in a good amount of time. Was disappointed that all 4 tires were inflated to 39 psi... way above standard More

by thoffelder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sahid Sanchez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Raszkowski
August 22, 2023

Sahid was swift and had a sense of urgency which I appreciated! I’ve worked with him previously for a warranty claim and he treated it with great priority. I ditched Wickstrom CDJR for Antioch CDJ More

by bibarr16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sahid Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve (Service)
August 22, 2023

I left vehicle with dealer and they said that they were booked until the follow week, my service rep Steve said he would talk to the manager to see if he could get my car in sooner. The dealer had a coupl More

by Criley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve
August 22, 2023

Very friendly and courteous kept me informed as to how my repairs were progressing and what it would o More

by bschab
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve
August 21, 2023

They had our vehicle for four weeks and could find the source of the printing. They then charged us a diagnostic fee for a possible fix they had zero trust in actually resolving the problem. More

by Dissatisfied customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sahid Sanchez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Raszkowski
Aug 21, 2023 -

Antioch Chrysler Dodge Jeep RAM responded

It looks like you have the wrong dealership. We are Antioch, California Chrysler Jeep Dodge Ram. You may have been referring to Antioch, Illinois Chrysler Jeep Dodge Ram. If you have any questions or concerns, please feel free to contact us at 925-756-6360

August 20, 2023

I was very impressed at the customer service I received when I brought my jeep in for a recall service inspection. The staff was friendly and attentive. I would have gone the full 5 stars if they would hav More

by meg
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sahid Sanchez
4.0
This rating includes all reviews, with more weight given to recent reviews.
August 18, 2023

Terrible experience after all the years I went there. Went in for oil change and cabin filter but got a messed up sound and the carpet won't stay up under passenger dash. Tried getting them to fix it but More

by schelf311
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sahid Sanchez
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Raszkowski
August 15, 2023

Let's me know I am in good standing today and I am good to go til next time. More

by DLHEYSE65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Raszkowski
August 15, 2023

Excellent customer service, easy to deal with, and will make the effort to coomplete a deal. More

by jmghjb7679
Recommend Dealer
Yes
Employees Worked With
Pete Hall
August 15, 2023

They got me in quickly, changed my oil, and did a complete reset of my radio. More

by judy.tetour
Recommend Dealer
Yes
Employees Worked With
Sahid Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Raszkowski
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