Antioch Toyota - Service Center

If I could leave no stars I would begin there. The outreach team for online inquiries are about the best service there is here. They are speedy and thorough with the information they provide in th The outreach team for online inquiries are about the best service there is here. They are speedy and thorough with the information they provide in that regard. HOWEVER, after purchasing a vehicle, every service fell drastically short. I traded in my Toyota tundra 14 CrewMax for a beautiful Barcelona red Toyota Tundra 16 double cab. Laura, the sales associate made sure I got the asking price I wanted for my old tundra to get into the double cab. However, after I signed all of the paperwork and drove the truck home, i discovered the front bumper was not properly attached to the grill, the clips did not align making the front of the grill a liability as it was flopping and dislodged. I messaged the next day and did not ask but informed them I would be bringing the vehicle back in the next day for correction. Long story short, I am currently sitting in the same dealership over a month later, having had to bring this truck back x3 as the first two times they did not properly attach. I live an hour away from the dealership, it is not a close distance so it's quite the inconvenience to have to come back a multitude of times. The irritation does not end there, when I had signed paperwork, Gio, the finance advisor had informed me the vehicle came with a pre-installed tracking system called Stargard, as well as Gap. I did not opt for these added features, I was told they were installed and could not come off. I never received a welcome email from stargard to access said install, I called Gio x3-4 times and left multiple vms in hopes he could provide that info as I was told by other members of the dealership it would need to be provided by him. Gio never returned my calls, nor did I get an email. I spoke to another finance officer to who told me, Gap was not mandatory on a vehicle and could be removed, same as stargard. Gio, the finance officer lied when we signed paperwork and I was given incorrect information. When I brought my vehicle back the second time for a fix, I had also searched out Gio for information and he snidely told me that my credit union had declined my loan, asking me why? How was I to know? But the tone and attitude he had was far from professional. Fast forward to today, as I sit here waiting for the new grill and clips to be attached to my truck, I asked if Gio was here. Gio acted as If I did not know what I was talking about, when I informed him, I had attempted to get ahold of him, but he never responded, which was why I was now standing in his office. The incompetence and lack of customer service from this dealership is beyond me. Each time I had brought my truck back for a fix, I had to leave it here, taking a rental, no one ever called me for updates, I had to continuously call and hound and get the information. The guys kept acting like it was some great service that the dealership would take care of the fix, I informed them I had purchased a 31k dealership from them, it was the right thing to do. Vehicle purchases in a time of inflation are a big deal, take your money to another Toyota dealership if you want good customer service because it's not here. Thanks for your time. More

Update to their yelp response: They are full of it I haven’t received any call from Antioch toyota or spoke to anyone in the management they also lying again , and yes my car is salvage title with or wi haven’t received any call from Antioch toyota or spoke to anyone in the management they also lying again , and yes my car is salvage title with or without extensive damage you guys took it had it for days to inspect the problem and if you guys are professional wouldn’t diagnose it wrong from the get go and diagnosed it wrong and wanted me to pay for parts that my car didn’t need they still have my car as we speaking, Guys take your business somewhere else I own a 2012 toyota Camry that i bought like many other cars in auction I'm a tech and i can fix cars but when it comes to programming and other dealer related i take my cars to dealer if they ever need any fixing: This car had airbag light and srs light and its not passing smog or chp inspection i took it to Antioch toyota dealt with the buggiest xxxxxxxx "carlos" took the car in for diagnostics he said today end of the day j will have some answer anyway 2-3 days passed then he call me said you car need this n this n that i said ok go for it how long would it take?? He said give till tomorrow said ok ... Tommorow passed and on week passed bo calls called him back he said we got good and bad news i said whats it ? He said problem is fixed however passanger seat warning is on i said why i will not take the car after spending all that money and time he said your car need this part i said how much he said four hundred and change i said do it he said ok will call uou today or tomorrow to pickup 10 days later no call i called him and didn't answer lvm and he called me two days later said your vehicle is done and there is something that i would like to disclose in person i said what was it he said the same warning still there so not fixed however we replaced the part ??! You car is garbage and got body damage and we are not a body shop i said my car didnt have no damage i have pictures and proofs and u need to give me my car and refund he said parts already replaced but didn't fix the problem??? So carlos hunged up on me Guys take your car to xxxx or to the worst local mechanic but not to this scam dealer Called me 3-4 times with each time asking for more money and a job was estimated to br 2-3 days now its been over a month i will sue these guys very hard and they can keep my car . More

Always great service. Courteous. On time. Good feedback . I trust Toyota to take care of my carZ Courteous. On time. Good feedback . I trust Toyota to take care of my carZ More

Always awesome service and attention to detail. I'm always willing to bring my vehicle here. I'm always willing to bring my vehicle here. More

Great people and convenient service. Eddie knows what my car needs and gets it done. Eddie knows what my car needs and gets it done. More

Thank you for all your help! Excellent service! Appointments are available all day Monday thru Saturday for all needs. Excellent service! Appointments are available all day Monday thru Saturday for all needs. More

in fifteen words, give or take, my rating is "Great"- and there you have it. there you have it. More

Excelente dealer crews know they job no complaints with the excelente services, place is very accessible. the excelente services, place is very accessible. More

Always helpful and keeps me informed. They were very prompt. I can't think of anything else. They were very prompt. I can't think of anything else. More

Always great service from the guys in the Service area up to and including the ladies at the payment window. Didn't need pickup and delivery this time but the few times I did need it that was great too. Th to and including the ladies at the payment window. Didn't need pickup and delivery this time but the few times I did need it that was great too. The product sales people are also great at replacing the battery in my key fob when I need that done. Only problem is with the area below about the Rate the People You Worked With. Your survey only shows Sales and Management dept. If Sales is the product sales and not the car sales, that needs to be clarified. Same with Management Dept. If that is related to Service that needs to be clarified also. More