Antwerpen Chrysler Jeep Dodge Ram

Learning Experience In early May of this year we purchased a 2017 Jeep Wrangler Sport from this dealership. When my wife and I initially went in to look for a vehicle, w In early May of this year we purchased a 2017 Jeep Wrangler Sport from this dealership. When my wife and I initially went in to look for a vehicle, we explained that we would be moving to West Africa in June 17 and there were certain documents that would be needed by the end of May to ensure the vehicle would ship prior to our departure. We provided them a list of documents and was assured by the sales manager that we would have the required documents in the time specified. That did not happen! In the coming weeks I would call and text my sales person and the sales manager and would receive no response. It wasn’t until I threatened to contact the GM, that I received a response from the Sales Manager. At this point we were beyond the deadline in which they promised to have us the necessary documents. A week before I was to depart the U.S., the Sales Manager contacted me and informed me that they had made a mistake on the original invoice and they needed my wife and I to come and sign a new one. The trip was an hour and a half drive, one way and we were having our household goods packed at the time. What a huge inconvenience. The day we went to sign the new document, we were again assured that we would have the final document we needed to ship the vehicle in two days. On the second day following, I contacted the Sales Manager and he informed me that by law, he was not allowed to provide us with the document. I departed the U.S. leaving the vehicle behind. I was furious! Fortunately, circumstances arose that required my wife to come later. I arrived in Africa on 21 June 17 and in the following weeks attempted to contact the sales manager on several occasions. While I did speak with him on a few occasions, many of my calls/texts went unanswered. One day out of the blue, I receive a call from Ms. Kim Carter. She informed me that she was the title clerk and she could provide me with the document I needed to ship my vehicle. Within minutes she scanned and emailed me the final document. I forwarded it to my transportation coordinator, coordinated a pickup date with my spouse, and the following week my Jeep was at the port, ready to be shipped to Africa. I really appreciate Ms. Carter stepping in and saving the day. However, I am still curious as to why the sales manager told me that the law prohibited him from providing me the document, when that clearly wasn’t the case. I can only suspect that he did not consult with the SME’s on this issue. With all of that being said, I do not believe that any of this was done with malice. I truly believe that when they made the promise, they did not completely understand what the government required to ship a vehicle overseas. Could they have researched more before making such a commitment? Yes, but what’s done is done and cannot be undone. All of the individuals with whom I dealt were genuinely very good people, whom I feel, after the fact, were diligently working to resolve the issue. However, the non-responses and failure to keep me updated of the status escalated the issue and made it worse than it needed to be. I would definitely do business with this company again and all involved as I believe if presented with this issue again, they would be more than capable of getting the job done. This was a learning lesson for all. I would definitely like to give a special thanks to Ms. Kim Carter. From initial contact until receipt of the tags from Texas DMV, she was extremely courteous and kept me informed at every stage of the process. She is truly the epitome of customer service! More

Charles Green cares about every customer! When I came into this location Charles Green was working with a client but he acknowledged me and every other customer we walk through the door. This When I came into this location Charles Green was working with a client but he acknowledged me and every other customer we walk through the door. This is my third trade coming back to Charles. He works hard for you. And will not let you leave feeling unhappy. He will give you future tips on how to make improvements and your own financial situation and with your credit and establish future goals with you. He is truly interested in your needs as a customer and has your best interest in heart and mind. Charles's excellent there are no other words to describe his professionalism and kindness. Charles and the management for patient I really appreciate everything they did for me. I am a satisfied customer! Location, price and incentives thumbs up. Professionalism thumbs up! More

Jack says yes to dishonesty & incompetence! I was researching Jeeps on the Jeep website and the model with the options I had chosen popped up as being in stock at Antwerpen Jeep. On their I was researching Jeeps on the Jeep website and the model with the options I had chosen popped up as being in stock at Antwerpen Jeep. On their website they advertised the MSRP price and under that the internet price, with a disclaimer that a customer may not qualify for all the incentives. To get the individual internet price, they guided you to a questionnaire that contained a checklist of the qualifications for each of the incentives. I checked the one that applied to me and submitted it. I received an e-mail with an internet price, understandably so, that was higher. I made an appointment to go and purchase the vehicle. When they presented me with the price, it was no where near the price they quoted me on the e-mail, claiming that destination charges and other incentives were not included. I should have walked out, but against my better judgement I did purchased the vehicle. There is a $300 charge for Dealer Processing, which includes obtaining the license plates. Since I was transferring the plates from my car that I traded in, there was a $10 charge. The next business day I contacted my insurance company and gave them all the pertinent information. The insurance company notified the MVA of the cancellation of insurance coverage of the vehicle that was traded in. Four weeks later, I received a notice from the MVA informing me that I had to turn the tags in or be fined. The next day I receive a $10 check from Antwerpen with an explanation that my tags were non-existent according to MVA records. The date Antwerpen applied for my tags was three and a half weeks after I purchased the vehicle. So I was driving around without registration for 4 weeks because the did not do what they were obligated to do in a timely manner. I had to take half a day off work and to the MVA to straighten this mess out. More

Fantastic car buying experience Dennis helped me find a Jeep Cherokee with the features I cared about, at the price point that I wanted. He was more than happy to answer all of my qu Dennis helped me find a Jeep Cherokee with the features I cared about, at the price point that I wanted. He was more than happy to answer all of my questions and made the overall car buying experience very pleasant. Would recommend to all. More

what a great experience I purchased a 2016 Billet silver Chrysler 200 for my birthday from Charles Green in December and i am loving it. thanks so much for your help and good I purchased a 2016 Billet silver Chrysler 200 for my birthday from Charles Green in December and i am loving it. thanks so much for your help and good customer service. More

THE BEST SALES TEAM Last week I bought a Jeep Grand Cherokee at this dealership and was impressed with professional manner the sales person Mr Tony Williams finished the Last week I bought a Jeep Grand Cherokee at this dealership and was impressed with professional manner the sales person Mr Tony Williams finished the deal. I have bought this car at least 3 times before at other dealerships but never was so impressed. Everybody was polite and seemed well trained, specially Mr Williams, he did not waste any of my time he was very professional in dealing with me. Good luck Mr Williams if, anyone in my family or friends buys a Jeep, he will be looking for you at the Antwerpen Chrysler Jeep. More

Purchase of Chrysler Pacifica Touring L Plus Minivan Our Salesperson was Mr. Tony Williams. Tony was very knowledgeable about the vehicle, explaining all the options and how they worked. Price negotiat Our Salesperson was Mr. Tony Williams. Tony was very knowledgeable about the vehicle, explaining all the options and how they worked. Price negotiations were fair and handled in a pleasant manner. Visited the showroom, communicated with him via telephone all were handled professionally. Vehicle was delivered as promised, no additional fees. If you need a New Chrysler or Jeep, Tony Williams is your man. More

Smooth Transaction at Antwerpen Chrysler Jeep It was great working with Tony Williams on the purchase of our new 2017 Jeep Grand Cherokee Overland 4x4. The transaction was smooth and quick. I woul It was great working with Tony Williams on the purchase of our new 2017 Jeep Grand Cherokee Overland 4x4. The transaction was smooth and quick. I would recommend Antwerpen Chrysler Jeep. More

charles the man We had good persona experience with charles the first time that we came back to but our second car and told our frends and family too We had good persona experience with charles the first time that we came back to but our second car and told our frends and family too More

Great Experience at Antwerpen Chrysler Jeep Mr. Green Great customers service sold me my first Chrysler and now getting another one. would recommend him. Great service come in to see them Mr. Green Great customers service sold me my first Chrysler and now getting another one. would recommend him. Great service come in to see them More