Antwerpen Volkswagen - Service Center

They are very unorganized! I was told the work would take about 1.5 hours and asked if I wanted my car washed. Sounds great! The shuttle was busy so we (myself and kids) walked I was told the work would take about 1.5 hours and asked if I wanted my car washed. Sounds great! The shuttle was busy so we (myself and kids) walked to the shopping center. They called me within one hour to say it was almost done. We headed back and the service lady said my car was being washed. I was so pleased with their quick work. However, 30- 40 minutes go by and I returned to the desk. She apologized but assured me it was almost done. Another 20 minutes go by and I decided to look in the back of the lot for my car. There it was parked but not washed. I went back inside and was told it was being washed. I assured her I just found it. I watched her walk around checking all the key boxes and realized they lost my keys. She never communicated this to me but it was obvious. I watched her yell at a porter for loosing my keys. About 30 minutes go by and a mechanic found them in his pocket. I understand mechanics do this, no biggie, but if the department had followed up, they would have realized my keys were missing a long time ago. Finally after 3 hours my car was cleaned and ready. My kids were hot and exhausted so I was ready to go. I completely forgot to ask for my paperwork, however, I believe they should have had it ready for me. My work was recalls so I didn’t have to pay but I’d like paperwork proving I had the work done. I planned on going back next week to look for a new car for my child. But after this I do not want to be bothered by dealing with their service department. I did buy my car from them but there’s a million other dealers then can do service work in the future. More

Scheduled for a factory recall. Set an appointment. Then you know how that works time and time again. Keep the call all day to suggest every other repair for what it is not even th Set an appointment. Then you know how that works time and time again. Keep the call all day to suggest every other repair for what it is not even there for, then tell us they can not do the recall because they don't have the program update More

Dropped off vehicle for service and recall, service advisor kept me informed and was offered ride to and from service appointment. Free car wash was nice. Received follow up phone call day after ensu advisor kept me informed and was offered ride to and from service appointment. Free car wash was nice. Received follow up phone call day after ensuring there were no problems or further questions. Overall great experience, Wendi is top notch. More

Outstanding service everytime I return to your dealership. Your staff treats my car like it was their mother’s car. Everytime!! dealership. Your staff treats my car like it was their mother’s car. Everytime!! More

Like most dealerships now, instead of making money on sales, they MAY be generating revenue from repairs that don’t need to be done. sales, they MAY be generating revenue from repairs that don’t need to be done. More

When i called to get a ride back to the dealership i was told someone would pick me up but after waiting hour and half mo one showed up. Had to call a friend for a ride. When i arrived at the dealership the told someone would pick me up but after waiting hour and half mo one showed up. Had to call a friend for a ride. When i arrived at the dealership the service associate say she had written down my address but forgot yo tell someone to pick me up. More

Very courteous and professional employees. Very pleased with service and detailed explanations regarding the issues associated with my car. Very pleased with service and detailed explanations regarding the issues associated with my car. More

Wendi was awesome during the entire interaction while I was at the dealership. Thank you. was at the dealership. Thank you. More

They take great care of my car, very good customer service. I really enjoyed having Wendi Pittman as my service advisor, She's a very sweet a kind person, very good at what she does has taken great ca service. I really enjoyed having Wendi Pittman as my service advisor, She's a very sweet a kind person, very good at what she does has taken great care of me. More

Very accommodating and able to get me in very quickly. Appreciative of always taking care of the customers. Appreciative of always taking care of the customers. More