Good service. Felt my business was appreciated. They went above and beyond to make sure my problem was fixed. Thoughr about taking my car to larger city to be serviced. They proved they could handle the problem well.
I had my truck in the shop to get the A/C blower repaired. They had to change out the motor I was told. I had a four speed blower before I took it into the shop. It came back as a three speed blower with a four speed switch. I would have expected them to replace same for same. At the very least check it for working condition before returning it to me. I was not told they only had a three speed motor when I picked it up. I noticed it when I switch the switch off and saw it stopped on first speed even there is a stop position. Really sad the technician has no pride in his work. Very disappointed!!!
Harvey is patient and compassionate with customers and he exemplified high priority with making one feel welcomed at the Ford company. I enjoyed our entire time with this salesperson. He is a people person and makes sure that we understand the entire process of purchasing a vehicle.
Everything before signing the papers was done over the phone. Everything was as they said it would be. Great price, no games, no surprises, No pressure. Harvey explained everything and then delivered the car to my house in Cypress.
Would definitely use them again
Appel Ford was the perfect place for our purchase. The attractive showroom, The friendly, capable, and knowledgeable salesman reassured us of our choice of the Edge and the purchase went without one single problem!