Appel Ford - Service Center

Great dealership! Though I haven't bought a new vehicle from Appel Ford, I will definitely consider them on my next purchase. Their parts and service depts are excellent and we're very helpful when I used from Appel Ford, I will definitely consider them on my next purchase. Their parts and service depts are excellent and we're very helpful when I used my FordRewards points to purchase accessories for my F-150. Thanks for your help and willingness to figure out how to redeem my points! More

Standard Service Appointment I made an appointment one week in advance to get an oil change and a recall notice for a block heater addressed. I was asked to show up at 7 AM, whic I made an appointment one week in advance to get an oil change and a recall notice for a block heater addressed. I was asked to show up at 7 AM, which I did. The oil change took 2-1/2 hours and they didn't have the part required to handle the recall on my block heater. I don't live in Brenham, so now I have to make another appointment to go back to have the rest of the work done that wasn't completed while I sat in the waiting room for 2-1/2 hours. More

Happy customer I am very pleased with my service starting with the service representative who is very pleasant to work with and the service and attention to detail i I am very pleased with my service starting with the service representative who is very pleasant to work with and the service and attention to detail in regards to the warranty work More

Amazing , By far the best dealership I have ever dealt with Sam and Richard were unbelievable to deal with what a great organization you have in the future I , By far the best dealership I have ever dealt with Sam and Richard were unbelievable to deal with what a great organization you have in the future I will buy all of my vehicles from you I have never owned a Ford before now and was extremely down on Ford with the dealer I Purchased mine through but now those two Individuals have made me a believer in purchasing the Ford product I want to thank you very much for your support and what you have done for me More

Prompt, Courteous, Professional The gentleman who helped me was Chris. He was very prompt in addressing my situation and professionally courteous in solving my problem. He had to o The gentleman who helped me was Chris. He was very prompt in addressing my situation and professionally courteous in solving my problem. He had to order a part for my '17 Explorer, & it came in the next day. Since it was a simple fix, he asked me to come in at my convenience. He had the part installed & me back on the road in less than 15 minutes. No other dealership has ever been that attentive & reasonable in addressing my issues! More

F350 transmission repair Mary did an outstanding job getting my truck fixed after being stranded out of town and got me a loaner car. For next day repair need my people like Mary did an outstanding job getting my truck fixed after being stranded out of town and got me a loaner car. For next day repair need my people like her More

I think sales is ok, service always leaves something not fin Been there several times and I always have to go back because something is not right. Auto start, headlights don't come on, they mess with the trucks Been there several times and I always have to go back because something is not right. Auto start, headlights don't come on, they mess with the trucks settings, but don't make sure they turn them back on. Service department staff is very nice, just everyone is not on the same page. More

Service with a smile! Mary, our service advisor is very knowledgeable, she explained in detail the overall work to be done on our vehicle as well as the price for each item Mary, our service advisor is very knowledgeable, she explained in detail the overall work to be done on our vehicle as well as the price for each item. No surprises here! She greeted us with a big smile! A very genuine individual who cares about her customers. Thank you Mary, we will be back! More

Mary in Service is great! I have a new F150 that I purchased at another dealership. I was having some issues, and I live closer to Brenham so I took the truck in to Appel. They I have a new F150 that I purchased at another dealership. I was having some issues, and I live closer to Brenham so I took the truck in to Appel. They not only fixed my problem but treated me as if I had bought the truck there. Great experience! More

Excellent and quick In and out within an hour for oil change, tire rotation and usually check up on my explorer. I requested a quote on future work and got an estimate. N In and out within an hour for oil change, tire rotation and usually check up on my explorer. I requested a quote on future work and got an estimate. No pressure to do suggested service according to mileage quidelines. Just reminder that it needs to be done. More