Appel Ford - Service Center

Great Customer Service Mary was exceptional in getting my truck worked on and getting me to and from home in the mean time. I will definitely bring my vehicles back for ser Mary was exceptional in getting my truck worked on and getting me to and from home in the mean time. I will definitely bring my vehicles back for service. More

Service was excellent service writer excellent very knowledg Services was great from the beginning the service writer understood my concerns about my repairs.she took the time and found out exactly what the warr Services was great from the beginning the service writer understood my concerns about my repairs.she took the time and found out exactly what the warranty would cover. More

Great service Very competitive in pricing, great service, friendly staff. Have used this dealership for service after purchasing my truck in 2015. Have made my serv Very competitive in pricing, great service, friendly staff. Have used this dealership for service after purchasing my truck in 2015. Have made my service requirements easy More

GM exceeded expections to fix our issue. Appel is not your usual dealer. They value long term relationships and loyalty. They act on it, not just lip service. We strong suggest shopping at Ap Appel is not your usual dealer. They value long term relationships and loyalty. They act on it, not just lip service. We strong suggest shopping at Appel, or using their service department. More

issues with company truck. They took care of all issues with the truck. Service Teck even stayed late on Friday to get my truck done. Great job. Thanks again They took care of all issues with the truck. Service Teck even stayed late on Friday to get my truck done. Great job. Thanks again More

Looking after their customers Good service. Felt my business was appreciated. They went above and beyond to make sure my problem was fixed. Thoughr about taking my car to large Good service. Felt my business was appreciated. They went above and beyond to make sure my problem was fixed. Thoughr about taking my car to larger city to be serviced. They proved they could handle the problem well. More

Poor service craftsmanship I had my truck in the shop to get the A/C blower repaired. They had to change out the motor I was told. I had a four speed blower before I took it int I had my truck in the shop to get the A/C blower repaired. They had to change out the motor I was told. I had a four speed blower before I took it into the shop. It came back as a three speed blower with a four speed switch. I would have expected them to replace same for same. At the very least check it for working condition before returning it to me. I was not told they only had a three speed motor when I picked it up. I noticed it when I switch the switch off and saw it stopped on first speed even there is a stop position. Really sad the technician has no pride in his work. Very disappointed!!! More

Great place for service Will always purchase and use appel ford for service. The people are awesome! Mary an Richard and Mickey are great to work with.. Quick Lane is awesome Will always purchase and use appel ford for service. The people are awesome! Mary an Richard and Mickey are great to work with.. Quick Lane is awesome as well. More

Incompetent and Uncaring Our experience with the Quick Lane which is next door and owned by the dealership has cost us additional money to have the damage done to our Ford tru Our experience with the Quick Lane which is next door and owned by the dealership has cost us additional money to have the damage done to our Ford truck repaired after they did repairs. After purchasing four tires with road hazard warranties and free tire rotation, we have since had lug nuts broken off and replaced with used ones that were the wrong size and then billed for it. The worst part has been discovering that when they put the spare back they bent and stripped the spare holder to the point that we couldn't get the spare off. We took the flat tire to the Quick Lane, in our other vehicle, and asked if they could replace under our road hazard so we could bring the truck and get the spare tire off and replace the spare holder. Of course, the tire wasn't in stock. When we explained the situation we asked if we could get a loaner tire so that we could drive the truck there they refused and told us we needed to wait until the other tire came in. These people could care less. They lie and damage your vehicle. When you complain they want you to make an appointment with the manager at the dealership the next day. Do not use this place for any repairs. You will be better off down the road. More

Terrible service experience It was interesting to read the previous review, which corroborated my experience with Richard (service advisor). I brought my Ford in for service bec It was interesting to read the previous review, which corroborated my experience with Richard (service advisor). I brought my Ford in for service because the MyFord Touch was not working properly. Before even asking whether I wanted the service, the service department went ahead and updated my software (which I could have done myself at home by downloading the software update). Richard was EXTREMELY rude during the whole process. Never asked permission to go ahead and perform service. On top of that, the software still has issues with it. This dealership charged me $150 to update my software. NEVER AGAIN. Worst dealership experience I have had. Richard should be shown the door. More