Appel Ford - Service Center

Terrible service experience It was interesting to read the previous review, which corroborated my experience with Richard (service advisor). I brought my Ford in for service bec It was interesting to read the previous review, which corroborated my experience with Richard (service advisor). I brought my Ford in for service because the MyFord Touch was not working properly. Before even asking whether I wanted the service, the service department went ahead and updated my software (which I could have done myself at home by downloading the software update). Richard was EXTREMELY rude during the whole process. Never asked permission to go ahead and perform service. On top of that, the software still has issues with it. This dealership charged me $150 to update my software. NEVER AGAIN. Worst dealership experience I have had. Richard should be shown the door. More

I bought my car from the Hyundai dealership across the street. The Appel service department also works on the Hyundais. I have been here twice for service (once on a Ford and once on my Hyundai) and both street. The Appel service department also works on the Hyundais. I have been here twice for service (once on a Ford and once on my Hyundai) and both times were awful. The front desk guy named Richard in the service department is always VERY rude to me. My visits were about a year apart and both times I left very unhappy. The first time he told me that I could get a ride back to my college campus while my car was getting fixed. I sat in the lobby two hours before I gave up on the "ride" and got someone else to pick me up so I wouldn't be late for class. This time I asked him (it was the same guy from last year) for a loaner and the response was "Check your schedule and bring back the car when you have a few hours to wait". I went to the Hyundai dealership and thankfully they worked with me and got me a loaner car and talked to a few managers.... I never plan on going to Appel for service ever again. I've never encountered someone so rude and unprofessional. I recommend the Hyundai dealership, but not the Ford service department. Take your business elsewhere. More

This is an AMAZING place!!!!!! Tonight, after teaching at Texas A&M, I had a road accident on my way back to Austin resulting in a flat tire. Within 10 minutes after pulling into Riata Ford, I was on my way Texas A&M, I had a road accident on my way back to Austin resulting in a flat tire. Within 10 minutes after pulling into Riata Ford, I was on my way home. Thanks to Thomas, who, like a Formula 1 pit stop boss, quickly and effortless swapped my spare tire for the punctured one, I was able to finish my trek home. These are very special people at Riata, making the dealership a genuine treasure to Manor and Central Texas. Thanks so much. More