Apple Ford Apple Valley

Multiple times we have had issues with this service department. We had a schedule appt to look at an issue and fix a recall, after multiple days we picked the car up, the recall was not fixed and the i department. We had a schedule appt to look at an issue and fix a recall, after multiple days we picked the car up, the recall was not fixed and the issue they said they fixed, they did not, but still charged us for fixing it. They have not refunded the money for the update that was supposed to fix the issue but did not. We brought it in again, still same issue. They had our car for weeks, claiming to be driving it around and trying to figure out what was wrong. They lied. The car did not move, no miles were added. Called them out to the service manager and suddenly they were able to figure out what was wrong with our car. The instrument panel needs replacing, because Ford put a defective one in. Instead of helping us work with Ford on trying to get it replaced, they did not. Now the service manager won’t return our phone calls or emails. They also won’t refund us the money for the issue they never fixed. Communication is awful and has been throughout multiple experiences with them. I would never recommend this dealership to anyone. More

I have been a customer of Apple Ford in Apple Valley for over 15 years and the professional service is beyond exceptional. The buying & leasing process is great, always leave with complete satisfaction. over 15 years and the professional service is beyond exceptional. The buying & leasing process is great, always leave with complete satisfaction. More

Got a good price on both the truck I bought and the truck I traded in. I traded in. More

I got the best deal from this dealership, I love my new ride. I appreciate the exceptional customer service experience from Ryan McCormick. He was patient and kind throughout the buying process and I wa ride. I appreciate the exceptional customer service experience from Ryan McCormick. He was patient and kind throughout the buying process and I was very satisfied More

I recently bought a car at Apple Ford and the service was excellent everyone was kind and best of all i was not pushed into anything they listened to my needs. excellent everyone was kind and best of all i was not pushed into anything they listened to my needs. More

Evan did a fantastic job walking me through a couple options and everything was very seamless! Went in just browsing and left with a brand new set of wheels! options and everything was very seamless! Went in just browsing and left with a brand new set of wheels! More

AV Ford has great customer service! They were efficient and very responsive! Paul was awesome. They were efficient and very responsive! Paul was awesome. More

Apple Valley Ford has always supplied exceptional service. Their sales department has always been able to find the right vehicle for both my wife and myself. There service department is consistently service. Their sales department has always been able to find the right vehicle for both my wife and myself. There service department is consistently excellent at providing prompt and reliable service. I have purchased several cars from Apple Ford and Lincoln for those reasons. More

Another awesome truck buying experience at Apple Ford - Apple Valley. Mark and Trystan are great salesmen to work with. Top notch service all the way around. Apple Valley. Mark and Trystan are great salesmen to work with. Top notch service all the way around. More

Just wanted to say thanks for an awesome experience at AV Ford! I worked with Carter Robinson and he did an excellent job finding me the perfect car and making the transition super smooth and easy! Everythi Ford! I worked with Carter Robinson and he did an excellent job finding me the perfect car and making the transition super smooth and easy! Everything was on time and ready to go! He showed me all the details of the car inside and out, and answered all my questions. I would definitely recommend him if you’re looking for a car ! More