Apple Ford Apple Valley

I received nothing less than excellent service at Apple Valley Ford. My service advisor Adrien has been my go to for every visit. He communicates well and often and provides solutions that work great for m Valley Ford. My service advisor Adrien has been my go to for every visit. He communicates well and often and provides solutions that work great for me and makes me feel valued as a customer. More

The service department is one of the worst in the metro. No one talks to anyone there or leaves messages. We had a brand new vehicle in the shop for almost a month. When we finally picked it up, the proble No one talks to anyone there or leaves messages. We had a brand new vehicle in the shop for almost a month. When we finally picked it up, the problem of bad sensors happened again. While trying to call to get a hold of someone, I was cut off three times. When I finally spoke to some one I was bounced around like a beachball. I spoke to four different t people and they all asked what was wrong and not a soul said sorry for the inconvenience, all I got was "this should never happen." But, yet it did. So I was told to bring in the vehicle and they would see what the problem was. When we were sent to the service desk to get the keys for our rental, the young man who helped us, who looked like he just returned from recess, asked us how many miles we would put on the car, I said I have no idea, it's up to your crack staff to tell us when it would be fixed. What a goat rodeo,pass the buck service department. No accountability or managers taking the lead. Instead young kids giving you the company line. Great, but I'm not drinking your kool-aid. Horrible service. Just horrible. More

Terrible service. They overfilled the oil on our truck cause damage. They would only cover 50% of the labor and the bill was still over $2500. In addition, the serv They overfilled the oil on our truck cause damage. They would only cover 50% of the labor and the bill was still over $2500. In addition, the service manager had my husband's son call my husband because he works there (not in the service department). The service manager did call the next day. Totally unprofessional! More

Very efficient staff was knowledgeable about the product. .. Very helpful with our questions Was polite and did a excellent job in helping us.. .. Very helpful with our questions Was polite and did a excellent job in helping us.. More

Ask for Joe Murphy, you won’t be disappointed! Always drive away happy and you’re in and out in no time. Always drive away happy and you’re in and out in no time. More

Good experience, I have bought several cars from Mark Halverson and he is excellent to work with. Good follow up and attention to details of the sale. Also mgr Chris Mick was involved in answering some Halverson and he is excellent to work with. Good follow up and attention to details of the sale. Also mgr Chris Mick was involved in answering some questions , he helped make the entire process a positive experience. More

very efficient nice staff quick and easy transaction. Phil very nice. Have worked with him before Phil very nice. Have worked with him before More

We worked with Ryan and he and everyone at Apple Ford were great! From the test drive through the final signatures they communicated what was going on. It was a pleasure to work with them. were great! From the test drive through the final signatures they communicated what was going on. It was a pleasure to work with them. More

My experience when ordering my truck was easy and all my questions and concerns were answered with a knowledgeable salesman. questions and concerns were answered with a knowledgeable salesman. More

Everyone we encountered was really nice. Ryan stayed an hour late to help go through all of the features of the vehicle. Ryan stayed an hour late to help go through all of the features of the vehicle. More