Apple Ford Apple Valley

While searching for a used car for our son, Apple Valley happened to be our first stop. We had planned many dealer visits. The need to find a car for our son was unexpected due to storm damage to his prev happened to be our first stop. We had planned many dealer visits. The need to find a car for our son was unexpected due to storm damage to his previous vehicle. We called ahead to Apple Valley Ford and were connected to Don Dahler for an appointment. What we usually view as a tedious experience, looking for a car, turned out to be an exceptionally good one with Don Dahler. While we did search other dealerships, we came back to Apple Valley. Don helped us find the best possible car for our son. He was exceptional to work with and a pleasure to meet as well. We have no doubt, when in the market for a car again, we would come back to Apple Valley Ford and look for Don Dahler. I would recommend Don to anyone looking for a vehicle. More

I was very happy with the service we received from our salesman, Steve Hunt. We purchased a new Ford Fusion and believe we got a good deal. We had intially been looking at used cars but we were shown a ne salesman, Steve Hunt. We purchased a new Ford Fusion and believe we got a good deal. We had intially been looking at used cars but we were shown a new car and the price difference was small. Steve was very helpful and patient in showing us different options. I am disappointed in the customer service - we purchased a chempack (rust protector, etc). When we purchased the car on Saturday, we were told that they would call on Monday to set up an appointment because Apple Valley Ford does not do the chempack work. Monday, no call. Tuesday, no call. On Wednesday, we called and after being transferred several times we got it straightened out. We were told that they had called us Monday and left a message. We did not receive a message so I checked the paperwork, the second phone number listed on the We Owe sheet was for my husband's boss. I'm guessing that was the number called. I'm upset because the phone message clearly states a different name then on any of the paperwork and that was the second phone number listed. The first number listed on the paperwork was our home phone and we did not receive a call. I was also a little surprised that there was no follow-up to check to ensure that we had received the promised chempack. More

My husband is disabled, and on two occasions Wes brought new cars to our home for us to inspect and test drive. We negotiated prices and options over the phone. Wes was extremely helpful and courteous, and new cars to our home for us to inspect and test drive. We negotiated prices and options over the phone. Wes was extremely helpful and courteous, and it was a pleasure to work with him. This is the third Explorer we have purchased from Apple Valley Ford. In addition, I would like to compliment the manager on duty today, John Callahan. We mistakenly thought we qualified for the military discount since my husband is retired military with a high disability rating, but in the fine print, Ford was only offering the $500 to those still on active duty or separated in the last six months. John decided that Apple Valley Ford would offer the same incentive, and both Wes and John thanked my husband for his service. We finalized the paperwork today and are vey pleased with our new 2013 Explorer and its special features, including a power tailgate (very valuable for someone disabled). More

I have purchased 3 vehicles total from this dealership and the employees are friendly and courteous. The reason I go to this dealership is because of the friendliness and Susan Daily is nice, informative and the employees are friendly and courteous. The reason I go to this dealership is because of the friendliness and Susan Daily is nice, informative, NOT pushy, will give you her honest opinion, and even let you change your mind many times and be just as friendly from start to finish. Thanks Ford! More

I bought a used car from Apple Valley Ford. I had some mechnical issuse with the vehicle, two of which should have been found by the dearl inspection befor the car was even put out on the lot for sale. mechnical issuse with the vehicle, two of which should have been found by the dearl inspection befor the car was even put out on the lot for sale. I was several days over the 30 day repair period and Apple Valley Ford service department apologized but said I was on my own. I wasn't looking for free work, but I was looking for some answers, which was "I'm sorry, you're past the 30 day period" The salesman was fine and tried to help but your service department sucks and I'm going to tell everyone I know about it. I will not be spending any money on a vehicle from Apple Valley Ford again. More

Jeremy Kromer helped me set up my Sync in my new 2013 Explorer. I purchased my new car from Liberty Ford in Brunswick, Ohio, but had no time to go over the set up instructions before leaving on my trip Explorer. I purchased my new car from Liberty Ford in Brunswick, Ohio, but had no time to go over the set up instructions before leaving on my trip to MN. I stopped by Apple Valley and by the luck of the draw got Jeremy to help me with setting up my new Sync. Jeremy was extremely helpful and courteous despite knowing that I had purchased my new Explorer at a different dealership from a different salesman. I am very grateful for Jeremey's assistance and help...thanks Jeremy!!!! Tim Kreuzer Ford Manangement Retiree (2005) 32 years Cleveland Casting Plant More

I began my search on the internet and was contacted by a wonderful lady named Laney. She was very concerned about my needs and listened very intently to what I was looking for in my new vehicle. She then in wonderful lady named Laney. She was very concerned about my needs and listened very intently to what I was looking for in my new vehicle. She then introduced me to Bob Avery and he was WONDERFUL!! He did not try to force me into anything as many dealerships do. He also listened to what I wanted and made sure that I had EXACTLY what I was looking for. He was one of the most professional sales people that I have ever had the pleasure of dealing with. I used to fund auto loans and am well aware of all of the games that dishonest dealers can play with the numbers. I will DEFINITELY buy my next vehicle from Apple Valley Ford and hope that Bob will always be there for me to deal with!!! I cannot say enough about him or Apple Valley Ford!! More

Many thanks to Matt for finding my new Edge! I love it! Matt was very patient with me while I was trying to make the decision on my new "pre-owned" purchase. I had specific wants and needs in what I was l Matt was very patient with me while I was trying to make the decision on my new "pre-owned" purchase. I had specific wants and needs in what I was looking for in a new "pre-owned" vehicle and he went above and beyond in working to find me just exactly what I was looking for. Very prompt delivery of the Edge! Much faster then I had expected! Even when I had some needs/questions after the delivery of the Edge, Matt was available and very willing to help me resolve what I was in need of! Thank you for meeting my needs and finding me exactly what I was looking for! On a side note the only thing I was disappointed about was the residual smell left in the vehicle (the previous owner was a smoker). I have been working to get rid of the smell and after a few attempts it is finally getting better(a month later). Would think when the dealership takes in a vehicle with this scent there would be something that could be done to get rid of it! More

We were looking for a new car that featured great gas mileage, had all the right equipment, and fell within a semi-pre-determined price range. We researched a number of 2012 and 2013 models that we beli mileage, had all the right equipment, and fell within a semi-pre-determined price range. We researched a number of 2012 and 2013 models that we believed fit our requirements. While we only chose 2 models to actually test drive, the 2013 Ford Fiesta was our overwhelming favorite among all the automobiles that we researched. We were thrilled with our test drive experience. Mr. Michael Wicker, your sales representative, took great care of us. He ensured that we understood all of the options available for financing, equipment, and warranty. Once we decided that the Fiesta was for us, Mike (and Jean from the Finance Dept) processed our paperwork seamlessly, and we took delivery of our new car the very next day. You have a great dealership at Apple Valley Ford. We look forward to future interractions with you, be they scheduled maintenance of our new Ford, or perhaps purchasing new vehicles when the time is right. Thanks Again!! More

Mike Wicker was really great to work with, easy to work with, no pressue,also, would highly recommend asking for Mike when visiting Apple Valley Ford! with, no pressue,also, would highly recommend asking for Mike when visiting Apple Valley Ford! More