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Apple Ford White Bear Lake
White Bear Lake, MN
1,320 Reviews
Our goal is to be an industry leader in providing unmatched quality automotive products and services. We will constantly strive to meet the changing needs of our customers. Our aim is to provide an atmosphere that encourages employee teamwork, integrity and excellence.
Together we will set and continually improve sales, service and operational standards to ensure long-term market leadership and profitability. It is our mission to exceed our customers’ and employees’ expectations and maintain their loyalty for a lifetime.
Apple Ford White Bear Lake philosophy is based on five key areas that we believe are critical to business success:
Customer Enthusiasm
Employee Satisfaction
Financial Performance
Market Effectiveness
Ongoing Improvement
Our philosophy holds that each area is of equal importance and we continually strive to reach a level of excellence in each area. However, in any planning or decision-making process, or in any situation of seeming conflict or contradiction among the five critical areas, Customer Enthusiasm will always carry the most weight.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 5:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 1,320 reviews
September 16, 2021
From the sales person to the sales manager to the financing, AutoNation was top notch! They went out of their way to get me what I wanted. After taking delivery of the vehicle, Shamas, the sales mana financing, AutoNation was top notch! They went out of their way to get me what I wanted. After taking delivery of the vehicle, Shamas, the sales manager, found additional pricing discount. Colton, the financier, got us set up. Taylor, the sales person, followed up twice to make sure I was happy with the vehicle and understood all its features. More
by eKenM
Employees Worked With
Taylor Leyk, Seamus Dwyer, Colton Smith
September 15, 2021
I just wanted an oil change at 30k miles and I was not pressured to have additional service done that is recommended from Ford. I was told the approximate wage time and my vehicle was ready within the pressured to have additional service done that is recommended from Ford. I was told the approximate wage time and my vehicle was ready within the allotted time. More
by Swan29494
Employees Worked With
3722 Anthony Hollihan
September 12, 2021
Waited 2.5 hours to get a tire patched. Previously had an oil change on a Mazda 6 and the tech forgot to close the air filter housing And cracked the seal on the oil drain plug. Cost me $70 to bring it t an oil change on a Mazda 6 and the tech forgot to close the air filter housing And cracked the seal on the oil drain plug. Cost me $70 to bring it to a Mazda dealer where they laughed at your service telling me the oil pan seal was leaking. Bought last 4 trucks there. I am done now as your service is brutal. More
by NoMore
Employees Worked With
Look up techs assigned to a Mazda 6 in June. There aren’t many of those
September 10, 2021
Nice people to deal with. They were friendly and helpful. Answered all our questions and we never felt pressured. Will definitely consider going back in the future. Answered all our questions and we never felt pressured. Will definitely consider going back in the future. More
by Truck buyer
Employees Worked With
Pete
September 09, 2021
I went for an oil change and 25,000 mile maintenance check. It took a little longer than the 1 hour estimate but the service was very good. check. It took a little longer than the 1 hour estimate but the service was very good. More
by Pkmeuwissen
Employees Worked With
Multiple workers.
September 07, 2021
The work quality was very good. Had the oil changed and the tires rotated. The Quick Lane Representative who greeted me was very friendly. He explained that it would be about 2-1/2 hours at the most for t the tires rotated. The Quick Lane Representative who greeted me was very friendly. He explained that it would be about 2-1/2 hours at the most for the work to be completed because they were understaffed. I explained that I couldn't wait for 2-1/2 hours. In turn, it was suggested that I have the AutoNation shuttle bring me home and pick me up when the work was done. Tony called me around 12:12 p.m. and left me a voice message informing my my vehicle was ready for pick up. Within a minute I called him and left the message saying that I needed the shuttle drive to pick me up. At 4:15 p.m. I received a text message from Tony that said, "This is Tony from AutoNation Ford White Bear Lake. You have requested to text with AutoNation about vehicle services. Before you receive any texts, we will need your confirmation. To confirm, type YES. Msg &Data Rates May Apply." I was very disappointed that four hours after I left Tony a voice mail message requesting to be picked up by the AutoNation shuttle that I received the above text message. Follow through right away with your customers. More
by MG
Employees Worked With
Tony
September 06, 2021
Thank you so much for the great service and quality work. One has to be understanding about any delays due to shortage of workers. They work so hard. One has to be understanding about any delays due to shortage of workers. They work so hard. More
by Miriam
Employees Worked With
Shawn and Tony of the Quick Lane
