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Apple Ford White Bear Lake
White Bear Lake, MN
1,320 Reviews
Our goal is to be an industry leader in providing unmatched quality automotive products and services. We will constantly strive to meet the changing needs of our customers. Our aim is to provide an atmosphere that encourages employee teamwork, integrity and excellence.
Together we will set and continually improve sales, service and operational standards to ensure long-term market leadership and profitability. It is our mission to exceed our customers’ and employees’ expectations and maintain their loyalty for a lifetime.
Apple Ford White Bear Lake philosophy is based on five key areas that we believe are critical to business success:
Customer Enthusiasm
Employee Satisfaction
Financial Performance
Market Effectiveness
Ongoing Improvement
Our philosophy holds that each area is of equal importance and we continually strive to reach a level of excellence in each area. However, in any planning or decision-making process, or in any situation of seeming conflict or contradiction among the five critical areas, Customer Enthusiasm will always carry the most weight.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 5:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 1,320 reviews
September 05, 2021
The people were nice, but they kept needing to go away and check something. These mysterious meetings were frustrating and added hours to our shopping. and check something. These mysterious meetings were frustrating and added hours to our shopping. More
by Brian T
Employees Worked With
Adam Colton
September 04, 2021
Prompt service, however the invoice does not itemize specifically the work done. They don't add all the info. to Ford Pass in specifics. Overall good work. specifically the work done. They don't add all the info. to Ford Pass in specifics. Overall good work. More
by seand58usa
Employees Worked With
Can't remember.
September 03, 2021
Purchased a 2007 Ford F150 King Ranch, worst purchase I could have ever made! Sold a warranty that didn't cover anything! Mike in finance sold me a warranty in his words "covers gaskets, hoses, and anythin could have ever made! Sold a warranty that didn't cover anything! Mike in finance sold me a warranty in his words "covers gaskets, hoses, and anything that fluid touches, bushings, bearings, and appearance package plus" that didn't cover the interior or exterior and was told it covers everything, mike said "it's basically a bumber yo bumper warranty"....got screwed, truck needed a rear main seal that should have been fixed before even leaving the dealership! And bearings all the way around which the warranty that I paid almost $5k for didn't cover! Chris the GM was no help at all, everyone kept pushing me off! Got them to do a tune up finally spark plugs and they only changes 6, 1 of the old ones broke off and fell into my motor! The technicians are trash, they have been caught throwing new parts away and not even doing the jobs, all they did was give me money back, and they could have costed me thousands! They literally sold me a lemon, and because they make you sign an arbitration agreement, you cannot have any legal recourse! Autonation ford is a joke! More
by Bigbtattooey715
Employees Worked With
Phil Goldstein
September 03, 2021
Wonderful experience with great customer service and prompt work. Very easy to work with and get things done. Experience was very positive compared to north branch dealership! prompt work. Very easy to work with and get things done. Experience was very positive compared to north branch dealership! More
by RLC
Employees Worked With
Gold team
September 02, 2021
I looked up a F-150 Pick-Up Truck online. Made an Appointment to test drive the truck with really no intensions to buy. I had a such wonderful experience and I loved the truck, so I ended up driving Appointment to test drive the truck with really no intensions to buy. I had a such wonderful experience and I loved the truck, so I ended up driving it home that night!! More
by mtcollins17
Employees Worked With
Kylie, my Sales Person, she was Great, Seamus, the Sales Manager
August 29, 2021
Husband took my car in at 630 am for oil change & multi point inspection. He said they were all very nice. Even drove him to Perkins down the road so he could have breakfast while he waited & they picked h point inspection. He said they were all very nice. Even drove him to Perkins down the road so he could have breakfast while he waited & they picked him up too. More
by Leebean
Employees Worked With
Unknown
August 24, 2021
I was lied to when I bought my car from Auto Nation. I questioned two warranty charges. I was told I would NEVER have maintenance on my car other then 100 dollars deductible at Auto Nation and 200 if I ta questioned two warranty charges. I was told I would NEVER have maintenance on my car other then 100 dollars deductible at Auto Nation and 200 if I take it someplace else. On my last visit I was told No it expired at 60,000 miles. Will never trust your dealership again More
by Sallycaschneider
Employees Worked With
Shawn
