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Apple Ford White Bear Lake
White Bear Lake, MN
1,318 Reviews
Our goal is to be an industry leader in providing unmatched quality automotive products and services. We will constantly strive to meet the changing needs of our customers. Our aim is to provide an atmosphere that encourages employee teamwork, integrity and excellence.
Together we will set and continually improve sales, service and operational standards to ensure long-term market leadership and profitability. It is our mission to exceed our customers’ and employees’ expectations and maintain their loyalty for a lifetime.
Apple Ford White Bear Lake philosophy is based on five key areas that we believe are critical to business success:
Customer Enthusiasm
Employee Satisfaction
Financial Performance
Market Effectiveness
Ongoing Improvement
Our philosophy holds that each area is of equal importance and we continually strive to reach a level of excellence in each area. However, in any planning or decision-making process, or in any situation of seeming conflict or contradiction among the five critical areas, Customer Enthusiasm will always carry the most weight.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 5:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 1,318 reviews
July 26, 2021
Took much longer than should have despite my having an appointment; poor communication; a disappointment. Service waiting area lacking; service employee left for the day without calling me. appointment; poor communication; a disappointment. Service waiting area lacking; service employee left for the day without calling me. More
by karen
Employees Worked With
Matt
July 25, 2021
The service person was very helpful and knowledgeable about the vehicle. He was able to get my vehicle in for service and get me a rent so I could get to my job while my vehicle was being repaired. about the vehicle. He was able to get my vehicle in for service and get me a rent so I could get to my job while my vehicle was being repaired. More
by rakhenderson
Employees Worked With
Alex
July 24, 2021
We came in and were greeted immediately. We were asked was important to us as we looked for a vehicle. Donovan helped us by taking the time to listen to us. He showed us several vehicles that matched our was important to us as we looked for a vehicle. Donovan helped us by taking the time to listen to us. He showed us several vehicles that matched our wants and needs. We found a 2020 Explorer that was perfect us! Thank you, Donovan and AutoNation Ford! More
by rjdingle
Employees Worked With
Donovan, Joey
July 23, 2021
It was a pleasure working with Kirk and it was our first time meeting him. We had both of our vehicles, Ford Fusion and Escape, serviced for regular maintenance this past week. There were some repairs that time meeting him. We had both of our vehicles, Ford Fusion and Escape, serviced for regular maintenance this past week. There were some repairs that we thought we may need but they were checked out thoroughly and found not to be necessary at this time. Now that’s honesty in auto repair and we truly appreciate it. More
by Ocinead1
Employees Worked With
Kirk
July 22, 2021
I worked with Richie and purchased a car that I love! Richie is a good listener and response to your calls and text messages when you have a question. Customer service so so. If I needed something done I Richie is a good listener and response to your calls and text messages when you have a question. Customer service so so. If I needed something done I ended up having to call Richie, and he had the problem solved immediately. I will definitely work with Richie again! Richie you wear many hats for AutoNation and you do it well. Sincerely Debra and Craig More
by Debra Cullen Dumas
Employees Worked With
Richie and James
June 23, 2021
Don't work with mitch. Price was good for my jeep but customer service was a joke! Over a month later still dealing with paperwork! Spent countless hours dealing with this and as most people now, don't customer service was a joke! Over a month later still dealing with paperwork! Spent countless hours dealing with this and as most people now, don't have time!! Still waiting for an answer More
by Jacquevezina
Employees Worked With
Mitch
May 12, 2021
I Love my new Altima, Thank you Oluwasegun aka Felix , it was a pleasure meeting you and I really appreciate that you helped make this happen, Thank you also Colton Smith! was a pleasure meeting you and I really appreciate that you helped make this happen, Thank you also Colton Smith! More
by L.Reed
Employees Worked With
Oluwasegun Akinjo
January 22, 2021
If I could give 0 stars I would...Worst attempted buying experience ever. I called and was told the car I was interested was still available and within 2 hours was at the dealership. Upon arriving, I had to experience ever. I called and was told the car I was interested was still available and within 2 hours was at the dealership. Upon arriving, I had to wait 20 min only to be told that the guy I spoke with on the phone (who never gave his name which is odd in sales) had left for the day and someone else would help me. 10 min later I was finally told that the car I wanted to look at had a bad transmission and was no longer for sale, but...they had a car for 2 k more if I was interested. The car I originally was interested in was listed on a site that I had "followed" and within 2 days I was told the car had sold. I'll never know exactly what happened, but they guys are sketchy at best, either I was lied to or they sold this car to someone else with a bad tranny in it More
by JB_in_mn
Employees Worked With
was NEVER given names or business cards even
January 19, 2021
Chinedum and Mark helped from start to finish with me purchasing my new vehicle. Thanks so much and I would and will recommend them to others. purchasing my new vehicle. Thanks so much and I would and will recommend them to others. More
by Sgruel
Employees Worked With
Chinedum Obinnah, Mark Stevens
October 20, 2020
Last week I visited Auto Nation in White Bear Lake and met salesperson Colton. He was friendly and knowledgeable about all the options on the vehicles we were interested in. After a test drive with Colton met salesperson Colton. He was friendly and knowledgeable about all the options on the vehicles we were interested in. After a test drive with Colton we bought our new vehicle. It was a great experience and we couldn't be happier. J Newman More
by Jimnewman
Employees Worked With
Colton
