Apple Ford White Bear Lake

Shawn, Kirk, lady at service desk (sorry I didn't get your name). I can't thank you enough. My trust in Ford is restored! your name). I can't thank you enough. My trust in Ford is restored! More

First Lady who picked up the phone talked to fast to understand. Had to tell her to slow down. After she slowed down l was able to understand her. understand. Had to tell her to slow down. After she slowed down l was able to understand her. More

Bought 2009 Merc Milan. They brought it up to par as needed repairs to make the car safe. Anything missed they worked with me. Sincerely concerned about good results. Always asked questions to be sure needed repairs to make the car safe. Anything missed they worked with me. Sincerely concerned about good results. Always asked questions to be sure I was satisfied, even when busy. Good follow up. More

Good services but took too long for what was done. Not kept well informed of the status. kept well informed of the status. More

My service writer was very professional and did his job. The rest of the team let him down and failed me as the customer. After talking to the service manager I was happy that the people that fail me as a c The rest of the team let him down and failed me as the customer. After talking to the service manager I was happy that the people that fail me as a customer will be dealt with. More

We were very happy with the service. We would come back again and hope that Kirk could provide the high quality he did the first time. again and hope that Kirk could provide the high quality he did the first time. More

I received great service from the gold team on my Escape, always do a great job on my vehicles, I never worry about the outcome always do a great job on my vehicles, I never worry about the outcome More

The Gold team did a great job on my Ford Explorer. Always have done their best.! Kirk kept me informed of the progress of what was going on. Always have done their best.! Kirk kept me informed of the progress of what was going on. More

AutoNation has done all the service work on my F150. I brought the truck in for its 65K scheduled maintenance. The tech that checked me in indicted that for this service they recommend brake fluid, transm brought the truck in for its 65K scheduled maintenance. The tech that checked me in indicted that for this service they recommend brake fluid, transmission fluid, new coolant and differential fluid. I I asked the tech the check the service history on the vehicle since I thought several of these items were taken care of in a previous visit. He came back and said he could not any record of them being done. I asked him to check again as i indicated that I knew for a fact that the brakes were done ay 50K. He came back later and said yes that was true but no record of the other items being done. I said ok - go ahead with the other items. I left the vehicle and went home. I checked my service receipts and sure enough all of the items that he indicated were not done were in fact done at 50K. I called and the tech and cancelled all these items. So instead of a $2000 service bill it turn out to be an oil change and tire rotation - $100. Very disappointed that they were telling me I need to have this work done when it fact. It was already done - by them. More

The level of service I’ve received in the last 12 plus years is the reason I keep coming back. Problems or concerns are taken care of. years is the reason I keep coming back. Problems or concerns are taken care of. More