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Apple Ford White Bear Lake
White Bear Lake, MN
1,374 Reviews
Our goal is to be an industry leader in providing unmatched quality automotive products and services. We will constantly strive to meet the changing needs of our customers. Our aim is to provide an atmosphere that encourages employee teamwork, integrity and excellence.
Together we will set and continually improve sales, service and operational standards to ensure long-term market leadership and profitability. It is our mission to exceed our customers’ and employees’ expectations and maintain their loyalty for a lifetime.
Apple Ford White Bear Lake philosophy is based on five key areas that we believe are critical to business success:
Customer Enthusiasm
Employee Satisfaction
Financial Performance
Market Effectiveness
Ongoing Improvement
Our philosophy holds that each area is of equal importance and we continually strive to reach a level of excellence in each area. However, in any planning or decision-making process, or in any situation of seeming conflict or contradiction among the five critical areas, Customer Enthusiasm will always carry the most weight.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 5:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 1,374 reviews
September 17, 2021
I had a very poor experience with my free airbag recall at AutoNation Ford White Bear Lake. I will never have any service completed there again (even if it’s free) and have told several of my friends and f at AutoNation Ford White Bear Lake. I will never have any service completed there again (even if it’s free) and have told several of my friends and family members not to go there. My car is currently the only car in our household in which we can transport our infant (the other vehicle does not have a backseat). I chose to go with AutoNation Ford WBL because they offered a free shuttle and the individual I worked with told me it would be completed the same day. I arranged childcare for that day so I could drop off the car and shuttle back. 1) The shuttle ride was unnecessarily long (they dropped off a passenger in the complete opposite direction as my home before me), the shuttle driver was not a safe driver, asked inappropriate personal questions (after I responded to one of his questions saying that I was currently on maternity leave, he asked if I had already had the baby), and made each passenger give him directions how to get to their home, despite us providing the information beforehand and him having GPS capability in his car. 2) After calling in the late afternoon to check on the status of my car, I was assured it would be ready in an hour or two, and was told they’d give me a call after they returned from lunch to arrange my shuttle back. An hour later I received a call stating my car would not be finished until after hours and I would not be able to pick it up until the next morning. I was assured they would send a shuttle at 8 AM the next morning so I could retrieve the car before my husband had to leave for work and so we would not have to arrange for childcare. 3) The next morning I had not received any notice the shuttle was on its way, so at 8:30 I called to check on the status of the shuttle. The service members said he would look for the shuttle driver and give me a call with an estimated time. After over an hour I received a call saying they would send an Uber to pick me up instead. My husband had to try to take his morning meetings from home while looking after a crying newborn and was not able to make it into work until almost noon. In short, the service was incredibly poor and took longer than promised, the communication was sparse and incorrect, and it was an unnecessarily stressful experience for what was supposed to be a free and convenient service. More
by C Whitman
Employees Worked With
Kirk
September 16, 2021
From the sales person to the sales manager to the financing, AutoNation was top notch! They went out of their way to get me what I wanted. After taking delivery of the vehicle, Shamas, the sales mana financing, AutoNation was top notch! They went out of their way to get me what I wanted. After taking delivery of the vehicle, Shamas, the sales manager, found additional pricing discount. Colton, the financier, got us set up. Taylor, the sales person, followed up twice to make sure I was happy with the vehicle and understood all its features. More
by eKenM
Employees Worked With
Taylor Leyk, Seamus Dwyer, Colton Smith
September 16, 2021
I can't say enough of how well I was taken care of. I just drove in to the Quick lane for an oil change and Tire rotation. The service desk explained it may be a while as there's not enough people doing just drove in to the Quick lane for an oil change and Tire rotation. The service desk explained it may be a while as there's not enough people doing the service. That's ok i hear that a lot and i understand. The waiting room has the same old chairs you need to replace them. What was really fun is there were 4 of us in there and we we talking up a storm made some new friends. The associates in the store were also very nice and friendly, I want to give a shout to Jackie who kept us informed on the status of our vehicles and helped us with any questions. We were treated like we were family, and the time went by fast. I like coming here for my truck servicing, the way I'm welcomed and taken care of. Guess that's why I drive 140 miles from Duluth, not only, this is my second truck I bought from here. It just makes good sense More
by rnldpins
Employees Worked With
Jackie
September 16, 2021
Went into Autonation Ford White Bear Lake for a simple oil change and tire rotation on my 2019 F150 Supercrew 2.7 ecoboost with 14,250 miles. Upon picking up my truck I come to find that in addition to ch oil change and tire rotation on my 2019 F150 Supercrew 2.7 ecoboost with 14,250 miles. Upon picking up my truck I come to find that in addition to changing the oil they put in some kind of oil additive without my knowledge or me requesting such a thing. Less than pleased with this fact. Plus, why would a truck with 14,255 miles need any kind of oil additive in the first place, the semi synthetic oil should be enough. Explanation given by service advisor was also poor. Very poor business practice to do something without a specific customer request. Thinking I may change the oil again to remove whatever additive was put in. More
by Robert C
Employees Worked With
Matt Jensen, and Matt ?
September 15, 2021
I just wanted an oil change at 30k miles and I was not pressured to have additional service done that is recommended from Ford. I was told the approximate wage time and my vehicle was ready within the pressured to have additional service done that is recommended from Ford. I was told the approximate wage time and my vehicle was ready within the allotted time. More
by Swan29494
Employees Worked With
3722 Anthony Hollihan
September 12, 2021
Waited 2.5 hours to get a tire patched. Previously had an oil change on a Mazda 6 and the tech forgot to close the air filter housing And cracked the seal on the oil drain plug. Cost me $70 to bring it t an oil change on a Mazda 6 and the tech forgot to close the air filter housing And cracked the seal on the oil drain plug. Cost me $70 to bring it to a Mazda dealer where they laughed at your service telling me the oil pan seal was leaking. Bought last 4 trucks there. I am done now as your service is brutal. More
by NoMore
Employees Worked With
Look up techs assigned to a Mazda 6 in June. There aren’t many of those
