Apple Ford White Bear Lake

I will purchase my next truck at Tousley. Their service department is excellent. The people are great. They deserve my business. I walked away very pleased. department is excellent. The people are great. They deserve my business. I walked away very pleased. More

I've brought my cars here several times for service, only because it's the closest to my home and work. Each time the service person does a walk around and then tells me that my tires are worn and should be because it's the closest to my home and work. Each time the service person does a walk around and then tells me that my tires are worn and should be balanced. Had to laugh when Jose told me this once since the tires were brand new. They don't even look at the tires, they just tell you the tires are worn. It must be their standard pitch. I used their website to sign up for 100K maintenance on one of my cars. The website clearly stated what would be reviewed and replaced and this included spark plugs for my vehicle. When I went to pick up the car Jose asked if I wanted the spark plugs done since Ford recommends this at 100K miles. I told him DUH, that's why I brought it in. Waited an additional 2 hours for the mechanic to change spark plugs. The price on the website has no relationship to the actual price you're charged. Pointed this out to the Service Manager and I got a coupon for free oil change. No one updated the website. There's nothing bad about the quality of their repairs but I've had better service and less hassles at New Brighton Ford. More

I appreciated my salesperson being low key and not pushy that is a walk out the door turn off for me. He has responded to my requests in a timely manner. He is a very pleasant person to work with. that is a walk out the door turn off for me. He has responded to my requests in a timely manner. He is a very pleasant person to work with. More

I reccomend Tousley Ford to each and everyone i know because the the customer service satisfaction is so high and extravagant that you can't go wrong with the care and knowledge they provide you. Cindy because the the customer service satisfaction is so high and extravagant that you can't go wrong with the care and knowledge they provide you. Cindy is excellent in the service Dept. Mike Gerlach is a very personable and knowledgable sales consultant and always has a smile on his face while enjoying all the new and older faces coming in to see him fo any reason. For example purchasing a car or just stopping in to say hi. Outstanding job and Performance by Tousley Ford in all standards and levels. More

We've lost count, but I think this was at least the 6th car we have purchased from Tousley Ford....and that says it all. We love these guys, and can't imagine going anywhere else! They make everything so car we have purchased from Tousley Ford....and that says it all. We love these guys, and can't imagine going anywhere else! They make everything so easy. More

All I can say is "WOW"! It started with the wonderful greeting at the front dest from the receptionist. Then, I met my sales associate, Andy Solomonson. He was standing by the door ready to a wonderful greeting at the front dest from the receptionist. Then, I met my sales associate, Andy Solomonson. He was standing by the door ready to assist me with anything I needed. He sat me down at a table for a brief needs analysis and gave me a great brand value presentation. Andy explained the Tousley advantage and then we drove a 2011 Ford Escape. I was a little nervous but Andy assured me that this vehicle would meet my needs. He was such a gentleman! Andy showed me ALL of my options, not just my obligations for financing. I thought he was kidding when he showed me how affordable a lease payment was! I couldn't believe my trade-in had such great value! Then, I got to meet the sales manager Jimmy. He really listened to what I was saying and helped with the sales menu. I can't say enough good things about Andy Solomonson, Ryan V, and Jimmy W. When I got out of the business office, Andy was waiting for me again and paired my phone and also showed me how to use all the features on my new vehicle! Andy Solomonson is a true legend in customer service!!! What a great place to do business. I will tell everyone I know about Andy and Tousley Ford! Thank you and see you all in 2 years for my next lease! More

We had to wait for our car to arrive and Tousley gave us a loaner to drive while we waited. That was over and above what we expected. We have been dealing with Tousley for 15 years. An awesome dealership a loaner to drive while we waited. That was over and above what we expected. We have been dealing with Tousley for 15 years. An awesome dealership. More

I bought my Ford F-150 From Tousley Ford in 2007, The dealership has been great to work with from the time of sale till now. Tousley Ford is the only place I've brought my truck for service from the time dealership has been great to work with from the time of sale till now. Tousley Ford is the only place I've brought my truck for service from the time it was new in 2007, and they do an outstanding job. I highly recomend this dealership for sales and service, They've earned my trust,and I will definately be purchasing my next vehical from them. Brian Kelly More

Good communication, work done as promised. I bring our two Fords to Tousley for servie and have always been satisfied. They provide free rentals when available. I bought both cars from Tousley and plan o two Fords to Tousley for servie and have always been satisfied. They provide free rentals when available. I bought both cars from Tousley and plan on buying my next car there. More

The few times that I have brought my car in to have something checked out on it I have received prompt, friendly and informative service from my service advisor and others involved in the smooth runnin something checked out on it I have received prompt, friendly and informative service from my service advisor and others involved in the smooth running of my vehicle. Thank you! More