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Apple Ford White Bear Lake

White Bear Lake, MN

4.5
1,307 Reviews
Our goal is to be an industry leader in providing unmatched quality automotive products and services. We will constantly strive to meet the changing needs of our customers. Our aim is to provide an atmosphere that encourages employee teamwork, integrity and excellence. Together we will set and continually improve sales, service and operational standards to ensure long-term market leadership and profitability. It is our mission to exceed our customers’ and employees’ expectations and maintain their loyalty for a lifetime. Apple Ford White Bear Lake philosophy is based on five key areas that we believe are critical to business success: Customer Enthusiasm Employee Satisfaction Financial Performance Market Effectiveness Ongoing Improvement Our philosophy holds that each area is of equal importance and we continually strive to reach a level of excellence in each area. However, in any planning or decision-making process, or in any situation of seeming conflict or contradiction among the five critical areas, Customer Enthusiasm will always carry the most weight.
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1493 Co Rd E East

White Bear Lake, MN

55110

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Showing 1,307 reviews

June 22, 2011

WE brought our 2008 Escape in for service and ended up driving away in a new 2011 Escape Limited. Our salesperson, Dave Orton, showed us what was available and worked it out so that we were able to drive More

by SandyJacoby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Orton
June 21, 2011

I had a recent visit to Tousley Service and they had a I had a recent visit to Tousley Service and they had a mechanic ride along with me to listen to the sound I was concerned about. He was very nice a More

by mkjohnston
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Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Red Team Service
June 21, 2011

Tousley Ford's service department was very professional. They took the time to explain the necessary repairs and how it was covered by warranty. Randy and his team accomplished the service work within the More

by ScottKoenig
Customer Service
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Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy in service
June 20, 2011

We've been buying our vehicles at Tousley for eighteen We've been buying our vehicles at Tousley for eighteen years now and have always been treated fairly and with much respect. And the service dept is More

by Tim Vietor
Customer Service
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Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike
June 12, 2011

They provide great service and would definitely go back, I have been to other Ford dealerships and felt ok about the service. At Tousley, I felt as if experts were working on my car. While the service gro More

by ltaavola
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Service department
May 30, 2011

Pete was our mainn contact. Hew was extremely helpful answering e-mails very promptly. We also dealt with Jon Friedman. They make a great pair and were extremely helpful. The communication between them w More

by J.herkert
Customer Service
Price
Recommend Dealer
Yes
Employees Worked With
Pete Turgeon/Jon Friedman
May 23, 2011

I REALLY enjoy my new Ford F150 King Ranch. The guys at Tousley Ford treat me (and my truck) very well. Just a very pleasant experience when I stop in for scheduled maintenance or to strainghten out an iss More

by ncoone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Donbroski
May 22, 2011

We have purchased three cars from Tousley Ford. We have had complete satisfaction with the Tousley Ford experience. Larry Sievers is tops in his field of sales representatives. We experienced no sales pr More

by MyronH.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Sievers
May 18, 2011

Pete is a great guy to work with throughout the entire process. On top of everything, and very organized (he was actually dealing with multiple customers at one time during my buying process). The deale More

by sberg56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Turgeon
May 12, 2011

Andy Solomonson is by far the best salesperson that I have ever dealt with! He was very knowledgable about the vehicle that I purchased. Andy helped me understand and set up the Sync feature in my new More

by jlonnquist
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Solomonson
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