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Apple Ford White Bear Lake
White Bear Lake, MN
1,314 Reviews
Our goal is to be an industry leader in providing unmatched quality automotive products and services. We will constantly strive to meet the changing needs of our customers. Our aim is to provide an atmosphere that encourages employee teamwork, integrity and excellence.
Together we will set and continually improve sales, service and operational standards to ensure long-term market leadership and profitability. It is our mission to exceed our customers’ and employees’ expectations and maintain their loyalty for a lifetime.
Apple Ford White Bear Lake philosophy is based on five key areas that we believe are critical to business success:
Customer Enthusiasm
Employee Satisfaction
Financial Performance
Market Effectiveness
Ongoing Improvement
Our philosophy holds that each area is of equal importance and we continually strive to reach a level of excellence in each area. However, in any planning or decision-making process, or in any situation of seeming conflict or contradiction among the five critical areas, Customer Enthusiasm will always carry the most weight.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 5:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 1,314 reviews
July 01, 2011
It was a very good day at the dealership.Everyone was very friendly. Very Helpful and explained everything to us that we had questions on. Thanks for the great experience. Edward Hannah very friendly. Very Helpful and explained everything to us that we had questions on. Thanks for the great experience. Edward Hannah More
by HannahE
Employees Worked With
Aboody and the red team
June 27, 2011
On a late Friday afternoon, after hurrying into Tousley Ford because of a severely leaking tire, the crew on duty scheduled me immediately for the necessary repair. The repair was completed within 30 minu Ford because of a severely leaking tire, the crew on duty scheduled me immediately for the necessary repair. The repair was completed within 30 minutes and I was on my way…completely satisfied! More
by boleary
Employees Worked With
Eli Jason
June 27, 2011
We will for sure go back for a future sale because our experience was fantastic and we love our Ford Fusion!! This is the third car we have purchased from Tousley. experience was fantastic and we love our Ford Fusion!! This is the third car we have purchased from Tousley. More
by shleebone
Employees Worked With
Phil Goldstein
June 27, 2011
I went in for a noise in the air conditioning, and the car had to be in the sun to hear it. They left it sit and were able to hear the same sound. While at first they said it may be a 2 day job to repair, car had to be in the sun to hear it. They left it sit and were able to hear the same sound. While at first they said it may be a 2 day job to repair, they were able to call me later the same day to tell me it was finished and ready to go! Plus, the car was cleaned inside and out when I picked it up. A very pleasant experience More
by ddoffing
Employees Worked With
Joe and the Gray Team
June 25, 2011
I've been patronizing Tousley Ford as a Lease customer for approx 17 yrs. I'd recommend this dealership, as well as Dave Orton, to anyone. Dave's a get it done kind of guy and the results are always exc for approx 17 yrs. I'd recommend this dealership, as well as Dave Orton, to anyone. Dave's a get it done kind of guy and the results are always exceptional. More
by DiBuch
Employees Worked With
Dave Orton
June 25, 2011
i hated dealerships prior to buying my new care at tousley. I feel like they care about me as a customer and go above and beyond to make sure I'm happy and fully content with their service. I would tousley. I feel like they care about me as a customer and go above and beyond to make sure I'm happy and fully content with their service. I would recommend to anyone to buy a car there and have. They are the best dealership around by far. sales folks are great and service department is the best..... More
by kxtkty
Employees Worked With
sorry dont have names
June 25, 2011
I went in for tires for my Mustang. Not only was the price right. The service was, and always is GREAT! I have been a Tousley customer for four years and I have NO plans to go anywhere else. I live in B price right. The service was, and always is GREAT! I have been a Tousley customer for four years and I have NO plans to go anywhere else. I live in Brooklyn Park, I work in Plymouth, but I am glad to drive half way across the Twin Cities to deal with them. And I tell all of my friends and family. I Love dealing with Tousley! More
by ccarmon
Employees Worked With
Gus
June 22, 2011
WE brought our 2008 Escape in for service and ended up driving away in a new 2011 Escape Limited. Our salesperson, Dave Orton, showed us what was available and worked it out so that we were able to drive driving away in a new 2011 Escape Limited. Our salesperson, Dave Orton, showed us what was available and worked it out so that we were able to drive home that night with tne new Escape. This was totally unexpected! What a great night! We love our new vehicle! More
by SandyJacoby
Employees Worked With
Dave Orton
June 21, 2011
I had a recent visit to Tousley Service and they had a I had a recent visit to Tousley Service and they had a mechanic ride along with me to listen to the sound I was concerned about. He was very nice a I had a recent visit to Tousley Service and they had a mechanic ride along with me to listen to the sound I was concerned about. He was very nice and didn't make me feel stupid even though I dont know anything about cars, he was patient and explained things to me... Thanks for being so accomodating and as always doing a great job! MKJ, White Bear Lake More
by mkjohnston
Employees Worked With
Red Team Service
June 21, 2011
Tousley Ford's service department was very professional. They took the time to explain the necessary repairs and how it was covered by warranty. Randy and his team accomplished the service work within the They took the time to explain the necessary repairs and how it was covered by warranty. Randy and his team accomplished the service work within the original time estimate and had my truck back to me when promised. I will definitely us Tousley again! More
by ScottKoenig
Employees Worked With
Randy in service
