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Apple Ford White Bear Lake

White Bear Lake, MN

4.6
1,320 Reviews
Our goal is to be an industry leader in providing unmatched quality automotive products and services. We will constantly strive to meet the changing needs of our customers. Our aim is to provide an atmosphere that encourages employee teamwork, integrity and excellence. Together we will set and continually improve sales, service and operational standards to ensure long-term market leadership and profitability. It is our mission to exceed our customers’ and employees’ expectations and maintain their loyalty for a lifetime. Apple Ford White Bear Lake philosophy is based on five key areas that we believe are critical to business success: Customer Enthusiasm Employee Satisfaction Financial Performance Market Effectiveness Ongoing Improvement Our philosophy holds that each area is of equal importance and we continually strive to reach a level of excellence in each area. However, in any planning or decision-making process, or in any situation of seeming conflict or contradiction among the five critical areas, Customer Enthusiasm will always carry the most weight.
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1493 Co Rd E East

White Bear Lake, MN

55110

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Showing 1,320 reviews

May 22, 2011

We have purchased three cars from Tousley Ford. We have had complete satisfaction with the Tousley Ford experience. Larry Sievers is tops in his field of sales representatives. We experienced no sales pr More

by MyronH.
Customer Service
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Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Sievers
May 18, 2011

Pete is a great guy to work with throughout the entire process. On top of everything, and very organized (he was actually dealing with multiple customers at one time during my buying process). The deale More

by sberg56
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Recommend Dealer
Yes
Employees Worked With
Pete Turgeon
May 12, 2011

Andy Solomonson is by far the best salesperson that I have ever dealt with! He was very knowledgable about the vehicle that I purchased. Andy helped me understand and set up the Sync feature in my new More

by jlonnquist
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Recommend Dealer
Yes
Employees Worked With
Andy Solomonson
May 10, 2011

Troy Robinson was very helpful and professional. I live Troy Robinson was very helpful and professional. I live eighty miles away from Tousley and he stayed late to wait for me. He took his time and expl More

by jimdm78
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Recommend Dealer
Yes
Employees Worked With
Troy Robinson
May 10, 2011

Mike Gerlach was exceptional as always. I have bought new and used cars from Tousley Ford for over twenty years. The team always work hard to find what you need if they do not have it in inventory and for t More

by hkvincent
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Recommend Dealer
Yes
Employees Worked With
Mike Gerlach
May 10, 2011

Alen Jepson was the best sales person that I have ever had. It was absolutely a no pressure sales process from start to finish. He took the time to explain the differences between models and helped me pi More

by ssassor
Customer Service
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Recommend Dealer
Yes
Employees Worked With
Alen Jepson
May 10, 2011

Every employee I talked with had a very positive and friendly attitude and were willing and able to answer any questions. I think the car (Fusion) sold itself but I mostly appreciated that my salesman, More

by EricZ
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
5
May 06, 2011

I bought a 2005 ford f150. the sales department was grate . drove truck for two days. found the rear differential was bad. they fixed it work find now. they could have did a better job with the initial insp More

by by1254
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Recommend Dealer
Yes
Employees Worked With
na
May 01, 2011

When I had my 2009 Escape in for the Quick Lane oil change service, the service team identified a slight transmission leak and recommended that I schedule a follow-up appointment. The Red Team diagnos More

by Barry Pederson
Customer Service
Quality Of Work
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Recommend Dealer
Yes
Employees Worked With
Jose and the Red Team
April 30, 2011

I will never work with anyone besides Steve Sether as long as he is employed there! He is fantastic and fair. The first time I purchased a vehicle from him, I was nervous because I thought all car salesm More

by Leabombard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Sether
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