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Apple Ford White Bear Lake
White Bear Lake, MN
1,320 Reviews
Our goal is to be an industry leader in providing unmatched quality automotive products and services. We will constantly strive to meet the changing needs of our customers. Our aim is to provide an atmosphere that encourages employee teamwork, integrity and excellence.
Together we will set and continually improve sales, service and operational standards to ensure long-term market leadership and profitability. It is our mission to exceed our customers’ and employees’ expectations and maintain their loyalty for a lifetime.
Apple Ford White Bear Lake philosophy is based on five key areas that we believe are critical to business success:
Customer Enthusiasm
Employee Satisfaction
Financial Performance
Market Effectiveness
Ongoing Improvement
Our philosophy holds that each area is of equal importance and we continually strive to reach a level of excellence in each area. However, in any planning or decision-making process, or in any situation of seeming conflict or contradiction among the five critical areas, Customer Enthusiasm will always carry the most weight.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 5:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 1,320 reviews
July 25, 2023
Very poor customer service! No updates on my car for days, I even left voice message for the update on my car… and there was nothing! I had to demand and become more aggressive No updates on my car for days, I even left voice message for the update on my car… and there was nothing! I had to demand and become more aggressive about my car for them to hear me out. I suggest you go else where for car services. They’re not great with replying back nor the timing on fixing your car. More
by lees87
Employees Worked With
Ron
July 22, 2023
Been dealing with AutoNation (Tousley Motors) for over 35 years. After reviewing all the paperwork I feel we were taken advantage of. The price for the vehicle was about right but it was all add ons we were years. After reviewing all the paperwork I feel we were taken advantage of. The price for the vehicle was about right but it was all add ons we were talked into. More
by Jebauer54
Employees Worked With
David Aune
July 21, 2023
It is a great comfort to know that I have quality care to help me take care of my vehicle. It is the trust and dependability that I count on whenever needed. Great Customer Service! help me take care of my vehicle. It is the trust and dependability that I count on whenever needed. Great Customer Service! More
by Pam
Employees Worked With
There were a Few!
July 21, 2023
Had my f150 serviced and Cathy at fleet was great! Communicated at every step of the way was even able to replace a leaky seal in front in the same day. Thank you for excellent customer service. Communicated at every step of the way was even able to replace a leaky seal in front in the same day. Thank you for excellent customer service. More
by michaelmann06
Employees Worked With
CATHY
July 21, 2023
Bradley was wonderful to work with! !!! He has timely, honest communication and feedback. I was glad to be able to thank him in person when I picked up the car. !!! He has timely, honest communication and feedback. I was glad to be able to thank him in person when I picked up the car. More
by ksperszyk
Employees Worked With
Bradley
July 20, 2023
I called to set up an appointment with a certain finance officer. I was told he would be there by the salesman Jeff we made the appointment and when I got there for my appointment, I was told that the finan officer. I was told he would be there by the salesman Jeff we made the appointment and when I got there for my appointment, I was told that the finance officer I wanted does not work on Wednesdays. I would’ve never made the appointment if I know he wasn’t gonna be there, then finance offers that I’ve got was pushy and not very personable in the future. I will find different finance options. More
by rpfluger
Employees Worked With
Jeff in sales
July 19, 2023
Our salesman Richey was great. We knew what we wanted and they did not try to hard sell us on anything. They were upfront with all aspects of the transaction and gave us a fair dea We knew what we wanted and they did not try to hard sell us on anything. They were upfront with all aspects of the transaction and gave us a fair deal on our trade. I would definitely do business with them again. More
by Shadow9690
Employees Worked With
Richey, Rick, Tylor
