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Apple Ford White Bear Lake
White Bear Lake, MN
1,320 Reviews
Our goal is to be an industry leader in providing unmatched quality automotive products and services. We will constantly strive to meet the changing needs of our customers. Our aim is to provide an atmosphere that encourages employee teamwork, integrity and excellence.
Together we will set and continually improve sales, service and operational standards to ensure long-term market leadership and profitability. It is our mission to exceed our customers’ and employees’ expectations and maintain their loyalty for a lifetime.
Apple Ford White Bear Lake philosophy is based on five key areas that we believe are critical to business success:
Customer Enthusiasm
Employee Satisfaction
Financial Performance
Market Effectiveness
Ongoing Improvement
Our philosophy holds that each area is of equal importance and we continually strive to reach a level of excellence in each area. However, in any planning or decision-making process, or in any situation of seeming conflict or contradiction among the five critical areas, Customer Enthusiasm will always carry the most weight.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 5:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 1,320 reviews
May 26, 2023
Pat at wbl was great! !! Extremely sincere, kind, and helpful. Tech kaley, was just as great. Had my car back and in tip top shape faster than expected!!! Awesome job all a !! Extremely sincere, kind, and helpful. Tech kaley, was just as great. Had my car back and in tip top shape faster than expected!!! Awesome job all around!!! More
by joseph.hdz
Employees Worked With
Pat, Kaley
May 26, 2023
My first 2022 Ford Edge service was taken care of yesterday. Got right in with an appointment to have the oil changed, tires rotated and all points checked before I drive to Alaska. Dean Jacobsen was yesterday. Got right in with an appointment to have the oil changed, tires rotated and all points checked before I drive to Alaska. Dean Jacobsen was my rep and I couldn't have asked for anyone better to help me More
by MAHavens
Employees Worked With
Dean Jacobsen
May 22, 2023
I had no problem making an appointment and my oil/filter change plus tire rotation went well. AutoNation also noticed my back brakes needed to be replaced so they did those at the same time. change plus tire rotation went well. AutoNation also noticed my back brakes needed to be replaced so they did those at the same time. More
by ronkovacich
Employees Worked With
Dean was my service advisor.
May 20, 2023
Great communication during the process when it wasn't clear what the problem was with my tire. Very quick turnaround and helped make sure we could pick up the car when traffic was too bad for us to get clear what the problem was with my tire. Very quick turnaround and helped make sure we could pick up the car when traffic was too bad for us to get to the dealer before it closed. More
by cams328
Employees Worked With
don't remember and I deleted the text with her name
May 19, 2023
Everything went great. Was fast and I was happy I was able to get the service done on a Saturday. Less waiting compared to during the week. Was fast and I was happy I was able to get the service done on a Saturday. Less waiting compared to during the week. More
by dlm16pat
Employees Worked With
Sorry but I don't remember but he did a great job and told me exactly what was going on.
May 18, 2023
Sales team were very professional, knowledgeable and friendly. We ordered our Mustang in November and received it in May during which time the sales team kept us informed as to where the production and friendly. We ordered our Mustang in November and received it in May during which time the sales team kept us informed as to where the production and shipping dates were. More
by Dennis
Employees Worked With
Richie and Pete
May 16, 2023
Horrible service. They have no one to answer phones, no one follows up when your vehicle is with them and no one to work on your vehicle. Looking for a dealership to s They have no one to answer phones, no one follows up when your vehicle is with them and no one to work on your vehicle. Looking for a dealership to service your ford don’t bother with this place. More
by Daem
Employees Worked With
Kevin, Pat Rawn
