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Apple Ford White Bear Lake
White Bear Lake, MN
1,309 Reviews
Our goal is to be an industry leader in providing unmatched quality automotive products and services. We will constantly strive to meet the changing needs of our customers. Our aim is to provide an atmosphere that encourages employee teamwork, integrity and excellence.
Together we will set and continually improve sales, service and operational standards to ensure long-term market leadership and profitability. It is our mission to exceed our customers’ and employees’ expectations and maintain their loyalty for a lifetime.
Apple Ford White Bear Lake philosophy is based on five key areas that we believe are critical to business success:
Customer Enthusiasm
Employee Satisfaction
Financial Performance
Market Effectiveness
Ongoing Improvement
Our philosophy holds that each area is of equal importance and we continually strive to reach a level of excellence in each area. However, in any planning or decision-making process, or in any situation of seeming conflict or contradiction among the five critical areas, Customer Enthusiasm will always carry the most weight.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 5:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 1,309 reviews
December 30, 2022
Always great customer service. You are appreciated. Had a check up because went over a barrier. The machanic checked it out and gave good news that nothing was damaged! You are appreciated. Had a check up because went over a barrier. The machanic checked it out and gave good news that nothing was damaged! More
by nsederholm
Employees Worked With
Do not remember but great
December 28, 2022
The sales department is really great, the service department needs some serious attention but my experience this time was pretty good. The loaner car I received did not have washer fluid in it and I department needs some serious attention but my experience this time was pretty good. The loaner car I received did not have washer fluid in it and I wish they communicated better but Ron was great! More
by alyssaleclaire
Employees Worked With
Ron
December 28, 2022
As I stated before I had an issue getting a hold of someone to check on status over the phone and it took about an hour longer than expected. This was my first time using this sevice center. I would us someone to check on status over the phone and it took about an hour longer than expected. This was my first time using this sevice center. I would use them again. More
by jprice
Employees Worked With
Don't remember
December 25, 2022
Friendly, professional, honest and competent. And the popcorn exceptional too. Excellent service! Thank you, All. And the popcorn exceptional too. Excellent service! Thank you, All. More
by Annetta
Employees Worked With
6 all were excellent. I loved the older gentleman but didn’t get his name.
December 24, 2022
VERY PROFESSIONAL, WORKED LIKE CLOCKWORK TO ATTAIN A NEW TRUCK. I LOOKED FOR THE BEST IN A DEALER AND I FOUND ONE. DESPITE THE FACT I WORK WITHIN A MILE OF A FORD DEALER IN MY HOME TOWN. TRUCK. I LOOKED FOR THE BEST IN A DEALER AND I FOUND ONE. DESPITE THE FACT I WORK WITHIN A MILE OF A FORD DEALER IN MY HOME TOWN. More
by RAYMOND.T.RENNER
Employees Worked With
JACOB
December 24, 2022
No complaint with quality of work but half a day's work took almost four. Would have been less concerning if service folks would've kept me abreast. Happily, I had a loaner. took almost four. Would have been less concerning if service folks would've kept me abreast. Happily, I had a loaner. More
by mncurrys
Employees Worked With
Ron, Cory
