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Apple Ford White Bear Lake
White Bear Lake, MN
1,307 Reviews
Our goal is to be an industry leader in providing unmatched quality automotive products and services. We will constantly strive to meet the changing needs of our customers. Our aim is to provide an atmosphere that encourages employee teamwork, integrity and excellence.
Together we will set and continually improve sales, service and operational standards to ensure long-term market leadership and profitability. It is our mission to exceed our customers’ and employees’ expectations and maintain their loyalty for a lifetime.
Apple Ford White Bear Lake philosophy is based on five key areas that we believe are critical to business success:
Customer Enthusiasm
Employee Satisfaction
Financial Performance
Market Effectiveness
Ongoing Improvement
Our philosophy holds that each area is of equal importance and we continually strive to reach a level of excellence in each area. However, in any planning or decision-making process, or in any situation of seeming conflict or contradiction among the five critical areas, Customer Enthusiasm will always carry the most weight.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 5:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 1,307 reviews
November 29, 2022
this visit was just an oil change, but it was done a on a Saturday just so they could get me sooner than later. Just a side note, the chairs in the waiting room could use new cushions. thank you for a job we Saturday just so they could get me sooner than later. Just a side note, the chairs in the waiting room could use new cushions. thank you for a job well done. More
by febjg75
Employees Worked With
service people
November 29, 2022
After a few miscommunications in regard to the bill and service completed, all was corrected. The Service Technician even came back in after his shift to get everything worked out. service completed, all was corrected. The Service Technician even came back in after his shift to get everything worked out. More
by postfamily
Employees Worked With
Josh, parts and service managers
November 24, 2022
When it comes to my vehicle I've always had the best service with Auto Nation .The advisors are very friendly and professional. .Ive normally have gotten a loaner vehicle in the past although this time service with Auto Nation .The advisors are very friendly and professional. .Ive normally have gotten a loaner vehicle in the past although this time they were all loaned out , I used there shuttle service to get home from there the driver was very friendly and personable. Thank you Auto Nation for the awesome service. More
by FRANCHELL
Employees Worked With
Kailey
November 23, 2022
With the supply chain issues and staff shortages there were substantial delays in repairs being completed. The service manager (Pat) kept me informed of progress. The service was thorough, professional a were substantial delays in repairs being completed. The service manager (Pat) kept me informed of progress. The service was thorough, professional and personable. I have been taking my last three vehicles to this service center for the past 20 years and have always been satisfied and trust them to take care of my automotive needs. More
by davidcarroll0922
Employees Worked With
Patrick
November 23, 2022
Work was done in time frame originally specified. But it took too long, even though I had an appointment, to take it back to start the work. The car was returned to me in pristine, clean and shiny But it took too long, even though I had an appointment, to take it back to start the work. The car was returned to me in pristine, clean and shiny condition, so that kind of made up for the extra 20 minutes. More
by Deb Casper
Employees Worked With
Kaley Anderson
November 21, 2022
The same problem with the front tire I was having was never resolved even after AutoNation Ford White Bear Lake supposely did a rotation and balance. Took my vehecile in for an oil change and the oil ch never resolved even after AutoNation Ford White Bear Lake supposely did a rotation and balance. Took my vehecile in for an oil change and the oil change sticker indicated all my tires were good. Then a week later took my vehecile in because the tire was still a problem, wobble fell when driving and they tell me my tires are bad "interesting" only a week later! More
by dg32376
Employees Worked With
Service department
November 21, 2022
Prices for oil changes and other maintenance are high. Did not like that there were problems with one of our vehicles that was not disclosed to us prior to purchase. Did not like that there were problems with one of our vehicles that was not disclosed to us prior to purchase. More
by pamrandymuetzel
Employees Worked With
Don't remember her name
