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Apple Ford White Bear Lake
White Bear Lake, MN
1,314 Reviews
Our goal is to be an industry leader in providing unmatched quality automotive products and services. We will constantly strive to meet the changing needs of our customers. Our aim is to provide an atmosphere that encourages employee teamwork, integrity and excellence.
Together we will set and continually improve sales, service and operational standards to ensure long-term market leadership and profitability. It is our mission to exceed our customers’ and employees’ expectations and maintain their loyalty for a lifetime.
Apple Ford White Bear Lake philosophy is based on five key areas that we believe are critical to business success:
Customer Enthusiasm
Employee Satisfaction
Financial Performance
Market Effectiveness
Ongoing Improvement
Our philosophy holds that each area is of equal importance and we continually strive to reach a level of excellence in each area. However, in any planning or decision-making process, or in any situation of seeming conflict or contradiction among the five critical areas, Customer Enthusiasm will always carry the most weight.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 5:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 1,314 reviews
November 07, 2022
Sales people nice make sale there gone. service took months to get in but very well taken care of. I would never buy a car from there again, as I just bought a new truck from a dealership i service took months to get in but very well taken care of. I would never buy a car from there again, as I just bought a new truck from a dealership in Wisconsin and I got what I went there for. More
by juggiepoo
Employees Worked With
Service guy,
November 07, 2022
I am currently in the process of buying my third new truck from AutoNation (the first two were when it was Tousley Ford) Had a great experience the first two times and working with Ben on my new purchas truck from AutoNation (the first two were when it was Tousley Ford) Had a great experience the first two times and working with Ben on my new purchase has been good. Only complaint I have is that I can no longer get a loaner when my truck needs service. More
by jimmyam
Employees Worked With
Benjamin Williams in sales and Kaley Anderson in service
November 04, 2022
Easy to make appointment, but was not given heads up on length of time my vehicle was needed for the recall work. Staff friendly and professional. length of time my vehicle was needed for the recall work. Staff friendly and professional. More
by mpgraham7162
Employees Worked With
Michael
November 04, 2022
I made an appointment for Friday October 21st to have my ford focus looked at because my daughter was home from college with the car. The appointment was at 8am, not hearing from them at around noon, I trie ford focus looked at because my daughter was home from college with the car. The appointment was at 8am, not hearing from them at around noon, I tried for multiple hours to get a hold of someone in the service department after getting a hold of someone finally they informed me that they were not able to look at it until Monday (even though I made an appointment) More
by wagnerwoodfloordoctor
Employees Worked With
Lisa Parasrami
