Apple Ford White Bear Lake

My car was towed to be serviced on a Wednesday. I received a phone call Thursday morning that rodent damage was found and I will be called back at lunch. I never received a call. Friday I reached o I received a phone call Thursday morning that rodent damage was found and I will be called back at lunch. I never received a call. Friday I reached out in the morning and received a call back that it was ready. I arrived and paid for the service at 10 am. Upon bringing the car around, it did not start. I was informed it will be looked at and call me with an update later that day. I never received an update Friday, Saturday or Monday. I called and left a message on Monday in the morning with no call back and again later that afternoon left a second mesaage. I did not recieve a call back but received a text that it's being worked on late that evening. I did not hear anything Tuesday so I called and left a message with no results. I called again on Wednesday at noon and was informed they would try to start it and call me back. I did receive a call that I could pick it up. I am frustrated with the lack of communication. I was without a vehicle for over a week, not offered a courtecy car and had to initiate and chase down 99% of the updates. More

I was very pleased with the professionalism of everyone in the dealership. Everyone that greeted me asked me if I had been helped. Very friendly group of people! in the dealership. Everyone that greeted me asked me if I had been helped. Very friendly group of people! More

The service here was amazing! Even when they were very busy they were able to help me get home by patching my tire that went flat while I was at work. Even when they were very busy they were able to help me get home by patching my tire that went flat while I was at work. More

Mark was very helpful, he reached out to my warranty company to ensure we were taken Care of. My vehicle was returned running absolutely stout! company to ensure we were taken Care of. My vehicle was returned running absolutely stout! More

Service is great but waiting room is not good with those old chairs. Too low and beat up. old chairs. Too low and beat up. More

Our Rep Adrian was wonderful, as was our financial guy, Mike. I was disappointed that they would not do an alignment on my Jeep, replace the touch screen that was damaged and unusable on the radio/navigati Mike. I was disappointed that they would not do an alignment on my Jeep, replace the touch screen that was damaged and unusable on the radio/navigation/CD player unit and the detailing was substandard, there was still debris in the creases and cracks and corners. They cleaned the floor mats with something VERY slippery and after exiting the Jeep, wherever you walked, you squeaked, for weeks and counting. My girlfriend almost fell, her shoes got so full of the floor mat polish, and she was only in the Jeep for about 20 minutes. Rewashing them is the only option. One of the locks on back door does not lock when the lock button is pushed, you have to manually push the lock button on that door to secure it. I also need 2 fobs, I only got 1 and they do not have them and are not able to program them there. They have an outside guy that comes once a week. I already took the day off to get the Jeep and have never had to come back a separate time to get another fob when buying a vehicle. I hope this info helps AutoNation be better at the details that really matter for vehicle buyers. Mine was a 2018 Jeep Rubicon. Thank you for listening! More

Enjoyed good service and everything that needed to be done was done. Have been experiencing good service for the past seven years done was done. Have been experiencing good service for the past seven years More

Great service. It took a little longer than what I anticipated but they explained to me that they had to order parts It took a little longer than what I anticipated but they explained to me that they had to order parts More

What was a frustrating appointment ended up very satisfying due to help from service attendant, Josh. After waiting 5 hours for new tires, at check out he noticed they were the wrong tires. Noticed satisfying due to help from service attendant, Josh. After waiting 5 hours for new tires, at check out he noticed they were the wrong tires. Noticed on my invoice that my coupon for buy 3, get 4th for $1 wasn't applied. Returned next day for right tires, inquired about not receiving coupon price. Was informed that I needed to have tire alignment in order to get the deal. I was never informed of that stipulation when I brought car in (my original person went home ill after checking me in). Josh worked hard to satisfy my frustration and I drove home a happy, satisfied customer! More

Auto Nation service appointment on time. Service from start to finish was on time. The service people were very professional and happy to service there costumer and my Ford F150 Truck Thank Service from start to finish was on time. The service people were very professional and happy to service there costumer and my Ford F150 Truck Thank you to all!! More