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Apple Ford White Bear Lake

White Bear Lake, MN

4.5
1,314 Reviews
Our goal is to be an industry leader in providing unmatched quality automotive products and services. We will constantly strive to meet the changing needs of our customers. Our aim is to provide an atmosphere that encourages employee teamwork, integrity and excellence. Together we will set and continually improve sales, service and operational standards to ensure long-term market leadership and profitability. It is our mission to exceed our customers’ and employees’ expectations and maintain their loyalty for a lifetime. Apple Ford White Bear Lake philosophy is based on five key areas that we believe are critical to business success: Customer Enthusiasm Employee Satisfaction Financial Performance Market Effectiveness Ongoing Improvement Our philosophy holds that each area is of equal importance and we continually strive to reach a level of excellence in each area. However, in any planning or decision-making process, or in any situation of seeming conflict or contradiction among the five critical areas, Customer Enthusiasm will always carry the most weight.
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1493 Co Rd E East

White Bear Lake, MN

55110

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Showing 1,314 reviews

October 27, 2022

My car was towed to be serviced on a Wednesday. I received a phone call Thursday morning that rodent damage was found and I will be called back at lunch. I never received a call. Friday I reached o More

by mnmkostichka
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lisa Parasrami
Nov 06, 2022 -

Apple Ford White Bear Lake responded

Hi, we are deeply disappointed by your experience at AutoNation Ford White Bear Lake. If you'd like, please contact our General Manager at (651) 301-8386. We'd appreciate the chance to make your experience a positive one.

October 26, 2022

I was very pleased with the professionalism of everyone in the dealership. Everyone that greeted me asked me if I had been helped. Very friendly group of people! More

by Mmock
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler, Lisa Parasrami
Nov 02, 2022 -

Apple Ford White Bear Lake responded

Hello there! Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

October 26, 2022

The service here was amazing! Even when they were very busy they were able to help me get home by patching my tire that went flat while I was at work. More

by Blisse
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I think his name was Leo? And the lady at the front desk
Nov 03, 2022 -

Apple Ford White Bear Lake responded

Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

October 24, 2022

Mark was very helpful, he reached out to my warranty company to ensure we were taken Care of. My vehicle was returned running absolutely stout! More

by St.bernards2011
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark sloper, Glenn swagger
Oct 31, 2022 -

Apple Ford White Bear Lake responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 24, 2022

Service is great but waiting room is not good with those old chairs. Too low and beat up. More

by Klw0615
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Parasrami
Oct 31, 2022 -

Apple Ford White Bear Lake responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

October 23, 2022

Our Rep Adrian was wonderful, as was our financial guy, Mike. I was disappointed that they would not do an alignment on my Jeep, replace the touch screen that was damaged and unusable on the radio/navigati More

by liveinHim
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Adrian, Mike
Oct 31, 2022 -

Apple Ford White Bear Lake responded

Hi, we are deeply disappointed by your experience at AutoNation Ford White Bear Lake. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (651) 301-8386 to discuss what we can do to help.

October 22, 2022

Enjoyed good service and everything that needed to be done was done. Have been experiencing good service for the past seven years More

by Marianne.norsted
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Parasrami
Oct 29, 2022 -

Apple Ford White Bear Lake responded

Hi Marianne, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

October 21, 2022

Great service. It took a little longer than what I anticipated but they explained to me that they had to order parts More

by MD Ferraro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Parasrami
Oct 28, 2022 -

Apple Ford White Bear Lake responded

Hello, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

October 21, 2022

What was a frustrating appointment ended up very satisfying due to help from service attendant, Josh. After waiting 5 hours for new tires, at check out he noticed they were the wrong tires. Noticed More

by Patedlund39
Recommend Dealer
Yes
Employees Worked With
Josh
Oct 28, 2022 -

Apple Ford White Bear Lake responded

Thank you for taking the time to share your feedback with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

October 20, 2022

Auto Nation service appointment on time. Service from start to finish was on time. The service people were very professional and happy to service there costumer and my Ford F150 Truck Thank More

by glenwichelmann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Parasrami
Oct 27, 2022 -

Apple Ford White Bear Lake responded

Hi, we are pleased to hear you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

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